Assistant Manager Performance Operations

hace 2 semanas

Madrid, España International Air Transport Association (IATA) A tiempo completo

Employment Type: Permanent
Contract Duration: Permanent

About the team you are joining

You will report to the Senior Manager Performance Operations and will be responsible for providing timely support on operational issues, focused on the long-term resolution, raised by regions, project teams and any other IATA stakeholders. The business systems are mainly supported by iBSPs, BSPlink, SNAP, CASSlink/CASS2.0.

What your day would be like

Provide effective and timely 2nd level support for the IATA business systems in accordant with Key Performance Indicators (KPIs);
Manage the regional team requests for incident reports and assess them, understanding the issue root cause and ensuring that corrective actions are proposed and implemented;
Act as SNAP Administrators, being responsible for the global stock management activity. Within the scope of this responsibility, conduct form code recycling and re-introduction exercises in coordination with the BSPs, GDSs (Global Distribution System), internal Passenger Interline Standards stakeholders and Passenger Service Conference stakeholders;
Manage the GDSs/TSPs Testing and Certification for participating in BSPs;
Facilitate the relationship between the DPCs (Data Process Centers) and IATA DPC software (iBSPs) developers and suppliers;
Provide support to Global Data Maintenance activities for supported systems;
Manage the global level system configuration for the set-up of new BSPs/CASSs and provide support to regions and other IATA stakeholders;
Contribute with improvements to related operations, systems, issues or processes;
Participate in different entity meetings (i.e. with the DPC vendors), understand and evaluate the issues raised and propose solutions;
Conduct operation testing activities for systems and support the regional network organization in its related activities;
Support the Performance Operations team in handling and closing items for Audits.

We would love to hear from you if you have

A University degree or equivalent experience (Technical profiles preferred);
Minimum of 3 years of experience in the Air Transport Industry, with full understanding of airlines' value chain and IATA FSDS Ops;
Knowledge of IATA Business Systems, Dish and process flows and IATA Resolutions will be an advantage;
A high level in MS Excel is required; knowledge of PowerBI and PowerQuery,VBA, Access and DB script are a plus;
A strong positive attitude, motivation and results oriented; a proven team player whilst having the ability to work autonomously;
Experience in managing business process alignment and improvement;
Excellent oral and written communication skills in English is required; Spanish or Chinese are a plus.

Travel Required: N

**Diversity and Inclusion are one of our key priorities and we want to role model it. We are committed to building a team that represents a variety of backgrounds, perspectives and skills in which you can contribute at your best and be who you are. The more inclusive we are, the better we will be able to thrive to represent, lead and service the airline industry. If there is anything we can do to create a more comfortable interview experience for you, please let us know.**

***
**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you

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