Servicenow Configuration Manager
hace 6 meses
**About Sapphire** **Systems**:
Sapphire is the largest digital operating transformation provider to the mid-market and mid-enterprise clients. Our mission is to turn operating friction into digital business momentum. Through the passion and expertise of our people, we unlock the cloud-delivered operating platforms, digital user experiences, data analytics, and intelligent automation that transforms our client’s operational performance. We are globally significant partners for SAP, ServiceNow, Automation Anywhere, Infor, Hexagon and AWS, and we have transformed the digital operating capacity, capability, intelligence and resilience of over 1,250 clients in the UK and US through our portfolio of consulting, design, delivery, lifecycle service, and cloud services.
**Job Summary**:
As a Configuration Manager you would be accountable and responsible for defining and managing the Service Configuration Management practice and ensuring integration with the other IT Service Management practices such as Incident, Problem, Change and Release Management. You would be required to run workshops, engage with stakeholders, and manage day to day activities. You preferably hold ServiceNow, ITIL and/or ITSM certifications.
This is an excellent opportunity to join an innovative, fast-growing company and be involved in what may be the most interesting, challenging and complex ServiceNow implementations to take place across Europe.
**Duties/Responsibilities**:
- Managing the day to day activities of the practice, including establishing priorities and work assignments
- Tracking compliance to policies and procedures and resolving / escalating any compliance issues
- Facilitating Configuration Management audits
- Facilitating communication and engaging business and IT management to encourage configuration management efforts and value proposition
- Engaging with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes
- Reviewing and approving all changes to the CMS infrastructure where applicable
- Regularly review discovery output to ensure data accuracy and completeness in the CMDB
- Mentoring the organization on Configuration Management services, concepts, policies and procedures
- Providing and approving all requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS
- Configure and generate reports for different stakeholders, providing key insights into the status and health of the CMDB
**Required Skills/Abilities**:
- Excellent written and verbal communication, including technical writing skills
- Methodical approach with high attention to detail
- Strong analytical ability, and capable of investigating and troubleshooting issues independently
**Education, Training and Experience**:
- 5 years experience as a Configuration Manager within the IT Service Management space, with strong knowledge of the ServiceNow platform
- ITIL certified, or equivalent experience
- Experience and strong knowledge of IT Service Management practices including Configuration, Change, Incident, and Problem
- Experience with ServiceNow Discovery and Service Maps
**Travel required: (If applicable)**
- This is a client facing role requiring direct interaction with client representatives (sponsors, stakeholders, managers and executives and process owners) as well internal delivery teams.
- Working hours will match client business hours, with consideration for flexible working once relationships and project process have been embedded.
-
Principal Consultant HR- Spain
hace 7 meses
En remoto, España Thirdera A tiempo completo**Thirdera is looking for highly skilled Consulting Practice Manager to join our team!** **What is Thirdera?** Thirdera is a global services provider that uses ServiceNow to help enterprises unlock their business and customer workflows in the cloud through digitization and automation. Thirdera brings together the power of the ServiceNow platform and its...
-
Engineering Manager
hace 7 meses
En remoto, España Masabi A tiempo completo**Introducing Masabi** // At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Our...
-
Systems Administrator
hace 7 meses
En remoto, España Plexus A tiempo completo**Detalles**: Experiência Sector Salario At Plexus we seek to incorporate a Systems Administrator profile for the Operation and support of servers and networks associated with infrastructures, including the administration and monitoring of servers, networks and databases, software installation (patching), incident management, management of disk space,...
-
SAP Mm
hace 6 meses
En remoto, España Babel Profiles S.L A tiempo completoOur client, a global leader in speciality chemicals, is dedicated to addressing preservation challenges through advanced science. With a rich history of innovation, our client aims to assist customers in developing sustainable solutions that protect people’s health, maintain vital infrastructure, and reduce ecological footprints. In this role, you’ll be...
-
Salesforce Release Manager
hace 6 meses
En remoto, España Omega CRM A tiempo completo**Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Release Manager.**: We are seeking an innovative leader for the position of Salesforce Release...
-
SAP Pm Consultant with English
hace 6 meses
En remoto, España Babel Profiles S.L A tiempo completoOur client, a global leader in speciality chemicals, is dedicated to addressing preservation challenges through advanced science. With a rich history of innovation, our client aims to assist customers in developing sustainable solutions that protect people’s health, maintain vital infrastructure, and reduce ecological footprints. In this role, you’ll be...
-
Junior Energy Manager
hace 6 meses
En remoto, España Dexma A tiempo completoAbout Spacewell Energy (Dexma) Serving more than 10.000 organisations across +35 countries, Spacewell Energy (Dexma) is a leading Energy Management Software for commercial and industrial buildings. The Platform Spacewell Energy (Dexma) is a cloud-based AI software that combines Big Data Analytics with Energy Efficiency to help thousands of facility...
-
Database Manager
hace 7 meses
En remoto, España Autovista Group A tiempo completo**Our Company** Autovista Group provides trusted pricing and specification insights for Europe’s automotive decision makers. We have a presence in over 20 countries across Europe and Australia. We focus on the provision of automotive data, insight and intelligence to the automotive sector, offering products and solutions for every stage of a vehicles...
-
Salesforce Release Manager
hace 3 días
En remoto, España Omega CRM A tiempo completoWe are seeking for a Release Manager with experience in Salesforce platform to expand the team in our Salesforce Competence Centers in Spain. JOB DESCRIPTION: - You will be responsible for the Release Management lifecycle that involves the stages such as scheduling the release, coordinating between teams, and deployment of release as per the schedule and...
-
Global Compensation Manager
hace 1 día
En remoto, España Flywire A tiempo completoCompany Description **Are you ready to trade your job for a journey**? **Become a FlyMate!** Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage - the combination of our next-gen payments platform,...
-
Senior Technical Account Manager
hace 7 meses
En remoto, España Red Hat, Inc. A tiempo completoRed Hat's Technical Account Management team is seeking an experienced Ceph engineer, to join us as a Red Hat Storage Technical Account Manager for our strategic & enterprise customers. In this role, you'll provide personalized, proactive support and guidance, and cultivate high-value relationships with clients as you seek to understand and meet their needs...
-
Customer Portfolio Manager
hace 7 meses
En remoto, España Gas Power Europe Middle East Africa A tiempo completo**Roles and Responsibilities** - Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations,...
-
Growth Analytics Engineer
hace 7 meses
En remoto, España Pearmill A tiempo completo**About the role**: Growth Analytics Engineer role will report directly to our Head of Growth Analytics, Alex Levin. This is a role that works closely with our team across multiple clients we service - giving this individual a broad experience of how growth analytics stacks are built across multiple fast-growing businesses. We are looking for a competent...
-
IT Business/ System Analyst
hace 20 horas
En remoto, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for an IT Business/ System Analyst that would like to collaborate with one of the top 15 global pharmaceutical companies.**: JOB PROFILE - Responsible for administration and support of Envision in line with capability strategy and GxP requirements. - Consulting and Analysis: As an SME, meet with business and IT stakeholders...
-
Success Manager
hace 7 meses
En remoto, España Sprinklr A tiempo completoSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...
-
Mcu Commissioning Tech
hace 7 meses
En remoto, España Renewable Energy Onshore Wind A tiempo completo**Job Description Summary**: While on site reports to the MCU Lead Tech, Ensures all turbines are commissioned in accordance with GE Energy established procedures and safe work practices. The MCU Commissioning Technician is responsible for electrical preparation, LOTO, troubleshooting and commissioning activities during Major Component Upgrade (MCU)...
-
Digital Diplomacy Operations Support Consultant
hace 7 meses
En remoto, España UNICC A tiempo completo**Background information** The Digital Diplomacy Operations Support Consultant will be responsible for supporting the execution of the product delivery related to Event Management and RSI (Remote Simultaneous Interpretation) services. The consultant will also contribute to the monitoring and evolution of the current service and participate in the...
-
CRM System Lead
hace 6 meses
En remoto, España Omega CRM A tiempo completo**Omega CRM Consulting is looking for a CRM System Lead that would like to collaborate with one of the top 15 global pharmaceutical companies.**: Description - Work in the BI IT CRM team with main responsibility of working as a business analyst for the LATAM region. - Perform other duties as assigned ranging from Development, Project Management and...
-
Solution Engineer Spain
hace 7 meses
En remoto, España IXON Cloud A tiempo completoAre you passionate about leveraging innovative technologies to drive digital transformation? Are you ready to make an impact in the world of industrial automation? Connect with IXON! We are seeking a talented and motivated Solution Engineer to join our Distribution Sales team in Spain. At IXON, we connect machines with their builders. We are at the...
-
Implementation Services Engineer
hace 6 meses
En remoto, España Hashicorp A tiempo completo**About the role...** We are building a team of Implementation Services Engineers to ensure the successful delivery of HashiCorp’s solutions for our enterprise customers. As a member of the Customer Service & Support organization, the Implementation Engineer will be responsible for the project management and technical aspects of implementations. This...