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Service Optimisation Manager
hace 4 semanas
**Descripción**:
**¿Quieres unirte a nuestro equipo como Técnico/a Ubico Corporate Mobility? Te estamos esperando**
Somos Ubico-Travel Air un nuevo concepto de agencia del Grupo W2M y Grupo Iberostar. Nacemos desde la libertad de la experiência, para diseñar nuevos modelos de servicio adaptados a la nueva movilidad corporativa.
En el equipo Úbico compartimos valores, estamos orgullosos de nuestra experiência, asumimos el reto de la nueva movilidad y evolucionamos el concepto de agencia para adaptarnos a las nuevas necesidades de sus clientes.
En Úbico nos hemos replanteado el servicio en todos sus ámbitos para poder extender todas las capacidades con el único objetivo de poder diseñar cualquier modelo de servicio que necesite el cliente.
**_ ¿Qué te ofrecemos?_**
- Contrato indefinido
- Descuentos en viajes y hoteles
- Programa de retribución flexible
- Formación y desarrollo profesional
- Y muy buen ambiente de trabajo en nuestra empresa
**_ Funciones y responsabilidades_**
- Dirección de equipo gestión de viajes clientes.
- Trato excelente con el cliente
- Responsable optimización del servicio
- Implantación y control de procesos
- Gestión de cuenta.
- Planificación y seguimiento de los objetivos operativos.
- Trabajo en equipo
- Elaboración de Informes
- Gestión de Proyectos
**Requisitos**:
**_¿Qué buscamos en tí?_**
**_ Nos encantarás si eres..._**
- Buen comunicador (oral/escrito) y empático para la coordinación y gestión de equipos.
- Gran conocimiento en procesos.
- De los que tienen capacidad de trabajar bajo presión, establecer prioridades, cumplir con fechas determinadas con una actitud resolutiva y perseverante, anticipándose a problemas y proponiendo soluciones.
- Dinámico, metódico, con habilidades organizativas y con capacidad de trabajo en equipo, sin miedo a tomar decisiones
**_ Si además tienes..._**
Experiência de 5 años en Dirección de equipo gestión de viajes
Ingles nível alto
Manejo de MS Office: Excel, Power point, Word
Amplios conocimientos de Amadeus:
- Amadeus nueva plataforma Selling Connect:
- Reservas aéreas (Tarificación, emisión, reemisiones)
- ATC/ATCR
- Reservas de Hoteles GDS
- Reserva de coches GDS
- Smart Flows, Smart Trigger, Quality Monitor)
- Perfiles de Empresa y Viajeros
- Sistema de Colas
- Herramientas de auto reserva de clientes Cytric, Concur, Pursuit
Conocimientos de sistemas de facturación: Piscis, Avsis, AGM, etc
Web hoteles, Low Cost, Rail, Barco