IT Telephony Services Owner

hace 2 meses

Barcelona, España AXA A tiempo completo

Within the IT Operations area of AXA Partners Europe, the Telephony Services Owner is responsible for the regional communications services and collaborates with a team of IT and business operations professionals to operate and manage the underlying core telephony Infrastructures and services within the region in Europe and Latam.

Provide technology engineering vision, enable innovation and leverage IT Telephony trends that can create business value consistent with AXA Partners requirements and expectations.

The Telephony Services Owner must also ensure IT Telephony services under scope are run with expected levels of performance, security and quality to reach business objectives.

AXA Partners aims at becoming AXA Group preferred networks & service company and a powerhouse for partnerships development as a founding entity of AXA Partners. A key enabler for this business transformation will be the Telephony services owner in charge of delivering and maintaining telephony services and solutions for all entities within the region.

The Telephony Services Owner is responsible for the strategy, design and evolution of telephony infrastructure and services. He / she oversees the regional telephony operations and on-going management providing technology support, delivery capabilities and is accountable for its associated costs.

He / she will monitor the service delivery with the outsourcing partners, providers to ensure that telephony services meet business needs.

In partnership with business units, operations, security, BCM and ITSCM areas, the role holder ensure delivery expectations are met (On Time, On Business, On Scope, On Quality) and telephony solutions are aligned against target architecture, group standards and security guidelines.

Key metrics of the job:

- Estimated number of IT Telephony solutions and services to manage: > 20
- Telephony infrastructure landscape:

- Fixed Telephony: Avaya Servers & G450 Media Gateways, CMS, AES, SBC, AIC, IMS, ISDN & SIP Trunks, Hard & Soft Phones
- Mobile Telephony: MDM (InTune), iOS & Android devices
- Number of users to support: > 1.000

1) Run and manage telephony platforms and services
- Responsible for the telephony services operation, including fixed and mobile solutions and platforms.
- Supervise the lifecycle and roadmaps of the telephony technology components.
- Lead all telephony related activities and partner with key stakeholders to deliver telephony services and solutions.
- Provide technical support (L2) and assistance for the telephony platforms and services within the region.
- Manage & optimize the BAU and Project budget in scope.
- He / She validates that policies and procedures utilize best practices, technological standards and are efficiently documented.
- Provide KPIs and reports on business demands and projects progression, attention / decision points.
- Ensuring the excellence of solution analysis, implementation, test, deployment, and rollback plans
- Preserve assets availability by implementing disaster recovery, back-up procedures, information security and control standards.
- Ensure AXA Partners’ IT Telephony Infrastructure is performing securely and efficiently within agreed metric.
- Maintain quality of service by establishing and enforcing organization standards such as Change Management, Incident and problem Management, among others.
- Manage external partners and oversee relationships to ensure first class IT services, ensuring suppliers provide appropriate support, but ultimate ownership, decision making, and documentation is owned and overseen through the internal team.
- Create and maintain 7*24 environment assuming strong SLA on main telephony systems and services.

3) Contribute to the applicative strategy on his perimeter:

- Proactively conduct research on best practices and industry trends of telephony technologies and related topics.
- Maintain organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing telephony solutions.
- Defining a long-term vision of the solutions in his/her portfolio.
- The role aligns the core telephony infrastructure and security environments within the organisation with to the overall company strategy and core company competencies.

4) Be part of the regional IT community
- Take part in the community to develop best practices and new standards.
- Take part in the training sessions to develop required hard/soft skills.
- Cooperate with the regional IT teams regarding the operation, management and delivery of other services and solutions within the IT technical landscape (workplace, systems, networking, virtualization, security, backup, storage, etc).
- Cooperate with financial analysts in estimating the costs and benefits of new solutions.
- Cooperate with Security Information Office to ensure secure solutions.

Partnership with Application Development, BCM and ITSCM to build and run solutions that meet business expectations

LI-SP

**Su

  • IT Telephony Services Owner

    hace 2 meses

    Barcelona, España AXA A tiempo completo

    Within the IT Operations area of AXA Partners Europe, the Telephony Services Owner is responsible for the regional communications services and collaborates with a team of IT and business operations professionals to operate and manage the underlying core telephony Infrastructures and services within the region in Europe and Latam. Provide technology...

  • IT Telephony Services Owner

    hace 6 días

    Barcelona, Barcelona, España AXA A tiempo completo

    Within the IT Operations area of AXA Partners Europe, the Telephony Services Owner is responsible for the regional communications services and collaborates with a team of IT and business operations professionals to operate and manage the underlying core telephony Infrastructures and services within the region in Europe and Latam.Provide technology...

  • IT Product Owner

    hace 2 meses

    Barcelona, España Criteo A tiempo completo

    What You'll Do:Our Internal IT team is are looking for an enthusiastic IT Product Owner Integration Platform & Services ready for contributing to build the best-in class Data Exchange Platform.As an IT Product Owner, you will work within our DEX tribe and you will be in charge, in line with the company strategic roadmap, to define a product vision, to...

  • It Product Owner

    hace 2 meses

    Barcelona, España Criteo A tiempo completo

    What You'll Do:Our Internal IT team is are looking for an enthusiastic IT Product Owner Integration Platform & Services ready for contributing to build the best-in class Data Exchange Platform. As an IT Product Owner, you will work within our DEX tribe and you will be in charge, in line with the company strategic roadmap, to define a product vision, to...

  • It Product Owner

    hace 3 semanas

    Barcelona, España Criteo A tiempo completo

    What You'll Do:Our Internal IT team is are looking for an enthusiastic IT Product Owner Integration Platform & Services ready for contributing to build the best-in class Data Exchange Platform. As an IT Product Owner, you will work within our DEX tribe and you will be in charge, in line with the company strategic roadmap, to define a product vision, to...

  • IT Product Owner

    hace 2 meses

    Barcelona, España Criteo A tiempo completo

    What You'll Do:Our Internal IT team is are looking for an enthusiastic IT Product Owner Integration Platform & Services ready for contributing to build the best-in class Data Exchange Platform.As an IT Product Owner, you will work within our DEX tribe and you will be in charge, in line with the company strategic roadmap, to define a product vision, to...

  • IT Product Owner

    hace 3 semanas

    Barcelona, España Criteo A tiempo completo

    What You'll Do:Our Internal IT team is are looking for an enthusiastic IT Product Owner Integration Platform & Services ready for contributing to build the best-in class Data Exchange Platform.As an IT Product Owner, you will work within our DEX tribe and you will be in charge, in line with the company strategic roadmap, to define a product vision, to...

  • Global Telephony Engineer

    hace 1 mes

    Barcelona, España AXA Group A tiempo completo

    It's an exciting time to join AXA Partners, with significant investment planned to further enhance the transformation of driving AXA Partners forward as a globally tech-led company. If you are a strategic thought leader, with a big picture approach and looking for your next career move, we’d love to hear from you! We are looking to meet our new global...

  • Global Telephony Engineer

    hace 3 semanas

    Barcelona, España AXA Group A tiempo completo

    It's an exciting time to join AXA Partners, with significant investment planned to further enhance the transformation of driving AXA Partners forward as a globally tech-led company. If you are a strategic thought leader, with a big picture approach and looking for your next career move, we’d love to hear from you! We are looking to meet our new global...

  • Global Telephony Engineer

    hace 5 días

    Barcelona, Barcelona, España AXA Partners A tiempo completo

    It's an exciting time to join AXA Partners, with significant investment planned to further enhance the transformation of driving AXA Partners forward as a globally tech-led company. If you are a strategic thought leader, with a big picture approach and looking for your next career move, we'd love to hear from youWe are looking to meet our new global...

  • Global Telephony Engineer

    hace 1 mes

    Barcelona, Barcelona, España AXA Partners A tiempo completo

    It's an exciting time to join AXA Partners, with significant investment planned to further enhance the transformation of driving AXA Partners forward as a globally tech-led company. If you are a strategic thought leader, with a big picture approach and looking for your next career move, we'd love to hear from youWe are looking to meet our new global...

  • Global Telephony Engineer

    hace 3 semanas

    Barcelona, Barcelona, España AXA Partners A tiempo completo

    It's an exciting time to join AXA Partners, with significant investment planned to further enhance the transformation of driving AXA Partners forward as a globally tech-led company. If you are a strategic thought leader, with a big picture approach and looking for your next career move, we'd love to hear from youWe are looking to meet our new global...

  • It Product Owner

    hace 5 días

    Barcelona, Barcelona, España Criteo A tiempo completo

    What You'll Do:Our Internal IT team is are looking for an enthusiastic IT Product Owner Integration Platform & Services ready for contributing to build the best-in class Data Exchange Platform.As an IT Product Owner, you will work within our DEX tribe and you will be in charge, in line with the company strategic roadmap, to define a product vision, to...

  • It Product Owner

    hace 5 días

    Barcelona, Barcelona, España Nestlé Sa A tiempo completo

    Press Tab to Move to Skip to Content Link We are looking for an IT Product Owner - R&D Food Safety to be part of our R&D IT team.R&D Information Technology (IT) is the stream in Nestlé IT in charge of powering the R&D function with IT capabilities to drive company growth through breakthrough research than can be translated quickly into products and...

  • Senior IT Product Owner

    hace 5 días

    Barcelona, Barcelona, España Criteo A tiempo completo

    What You'll Do:Criteo is on the lookout for a Senior IT Data Product Owner to join the Unified Data Platform tribe (UDP).As part of the Internal IT team, your role will revolve around making Criteo's Corporate Core data easily accessible, trustworthy, and intelligent for decision-makers and business operators. The goal is to empower leaders with data-driven...

  • Product Owner

    hace 3 semanas

    Barcelona, España Enreach A tiempo completo

    As a **Product Owner** at Enreach you will be driving the development of our **Cloud Contact Center solution** to provide the best customer experience. **THE ROLE**: **In this role, you will be**: - Working together with the Design and Engineering teams to **define complex technical solutions** and turn them into scalable and reliable products. -...

  • Senior IT Product Owner

    hace 6 días

    Barcelona, Barcelona, España Criteo A tiempo completo

    What You'll Do:Criteo internal IT is actively looking for a Senior IT Data Product Owner ready for exploring new frontiers in our Unified Data Platform tribe (UDP).Within Internal IT, Unified Data Platform tribe's mission statement stands in one ambition: make Criteo Corporate Core data available on demand, trustworthy and intelligent, serving a wide range...

  • Product Owner

    hace 2 semanas

    Barcelona, España TuoTempo A tiempo completo

    **Company Description** Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. Our groundbreaking technology is the preferred choice of the...

  • Product Owner Dicom Services

    hace 3 semanas

    Barcelona, España Collective Minds Radiology A tiempo completo

    Job Description You are an experienced medical imaging software product owner or tech lead who understands the complexities of DICOM enabling a global platform in the cloud. You're a highly structured person, team player and motivator with great attention to detail and you take pride in seeing your product vision go from idea to reality. You will become an...

  • IT-Servicemanager/in

    hace 4 semanas

    Barcelona, España NetCologne IT Services GmbH A tiempo completo

    Cloud Computing, IT, Digitalisierung, IT-Betrieb,IT-Infrastruktur, ITIL, Hardware, Scrum, Rechenzentrum, IT-Support,IT Service Management IT Service Manager (m/f/d) Permanent position, full-time - Cologne Your tasks You are THEcontact person for your customers and take care of all issues thatarise You deal skillfully with escalations You have a...