IT-Servicemanager/in
hace 1 mes
- You are THEcontact person for your customers and take care of all issues thatarise
- You deal skillfully with escalations
- You have a complete overview of yourcustomers - technically and organizationally
- You hold presentations and service review meetings independently
- You enjoy managing (sub-)projects
- You participate - together with managersfrom other teams - in the continuous improvement process andrecognize things that we should change
- Youare the interface to all internal teams
- You haveIT-related vocational training or relevant proven professionalexperience
- Ideally, you have already gainedyour first professional management experience, e.g. by taking overproject management - if not, you are willing to learn the subjectarea with our support
- You have an IPMA LevelD, Scrum Master or ITIL 4 Foundation certificate
- You know how to plan projects and monitor theirimplementation
- Giving presentations andspeaking in front of people is no problem for you
- You work just as well independently as in a team and arewilling to familiarize yourself with new topics
- You are characterized by a good technical understanding,a pronounced service and solution orientation as well as astructured and careful way of working
- Youhave a class B driving license
- We requireyou to be fluent in written and spoken German
In an exciting working environment withshort decision-making paths, you will be part of a friendly andhighly motivated team. We are happy to support you in shaping yourprofessional goals with individual development measures.
- A permanent,financially secure and long-term position
- Regular internal and external training
- Flexible working hours and a home office arrangement
- Ultra-modern office space based on the "New Work"concept and chill-out & creative areas
- An attractive company pension allowance including individual advicefrom an external service provider
- A Germanyticket and JobRad offers for a comfortable ride to work
- Flat hierarchies and open communication
- A team kitchen and a canteen
- Regular team events
- 30 days vacation + 4custom days
- Weekly fresh fruit as well ascoffee, tea and water as much as you like
Then welook forward to receiving your detailed application, including yoursalary expectations and earliest possible starting date.
NetCologne IT Services GmbH
Human Resources Department | Elisa Zube & Michèle Polcyn
Adolf-Grimme-Allee 3 | 50829 Cologne
We, NetCologne IT Services, are a subsidiary of the regionaltelecommunications provider NetCologne. As a reliable strategicpartner from Cologne, we provide companies and schools withinnovative ICT technologies and offer them advanced solutions fortheir digitalization.
From IT strategy consulting tothe development, service and support of complex IT infrastructures,we offer everything from a single source. We are also responsiblefor taking over our customers' IT operations in accordance with theITIL framework - through our Cologne service desk or on site. Fromour modern, certified data center in Cologne, we offer innovativemanaged services, including individually tailored cloud computingsolutions.
With our education services, weturn school IT into enterprise IT. From IT infrastructure to cloudservices, identity management, hardware and software through to ITsupport, administration and training. With us, teachers andstudents get everything they need for the modern classroom and thushave digitalization fully under control.
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