Customer Quality Associate

hace 4 días

Getafe, España BD A tiempo completo

**Job Description Summary**: This role reports to the Customer Quality Specialist and works closely with B2B quality team colleagues, with all relevant manufacturing sites, with Medication Delivery Solutions B2B Account Managers and all relevant Subject Matter Experts.

**Be part of something bigger**:
BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

**About the role**:
This role reports to the Customer Quality Specialist and works closely with B2B quality team colleagues, with all relevant manufacturing sites, with Medication Delivery Solutions B2B Account Managers and all relevant Subject Matter Experts.

**Main responsibilities will include**:
**Address Quality/Technical Customer requests**:

- Ensures proper understanding and the objective of the request assigned.
- Identifies the source of the information in order to reply effectively.
- Gathers elements for response (personal experience, feedback from associates, databases )
- Replies to the B2B Account Manager/Customer in the agreed timeframe, when possible.
- Participate in ongoing projects of technical documents and statements preparation when needed.

**Participates in Customer Notification of Change Process**:

- Monitors all the changes and their status.
- Drafts the Customer Notification of Change (CNC) letters together with the Quality team.
- Works on alignment with WW QA Team.

**Improvement of Quality Service Tools**:

- Monitors on regular basis frequently used tools and need on updates
- Occasional checks and feedback from users to be used for improvement idea

**About you**:
**EDUCATION**
- Bachelor or similar in Biology, Biotechnology, Pharma, Pharma Technology, Chemistry, Engineering or related scientific field.
- Young professional, junior level, ideally with some experience in Quality Assurance or Quality Control or similar
- Some previous experience in pharmaceutical or medical device industries or equivalent is of advantage.
- An advanced English level is a must

**Knowledge / skills and abilities**:

- Excellent knowledge of MS Office: PowerPoint, Excel, Outlook, is a must interpersonal and communication skills. Communication and presentation skills; ability to give and receive feedback.
- Problem solving and analytical skills.
- Ability to travel as required for team meetings.

**Why join us?**:
A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

**Primary Work Location**: ESP San Agustin del Guadalix

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