Facilities Coordinator
hace 2 semanas
JLL supports the Whole You, personally and professionally.
Facilities Coordinator (9am - 6pm) | Integrated Facilities Management EMEA | Permanent
Madrid | Competitive Salary
About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL
Role Summary
**What this job involves**:
Front of house
Provide professional reception services for the client, always in a courteous manner and ensuring a high standard of customer support
Anticipate, welcome and announce visitor arrivals, and manage their access and signing in
Handle all incoming and outgoing post
Book taxis in line with the client’s policy and procedures
Stakeholder Management
Provide superior customer service to meet onsite client/ stakeholder’s expectations
Occasionally provide general support for events organized by the client in their facilities, including room booking, meet & greet, guest registry, help receiving and arranging caterings, arranging room setup and hiring tidy up after events where necessary
Having excellent attention to detail to go over and beyond delivering outstanding service
Manage new hires and leavers to ensure workstations and access cards are functioning and clean on day one, cards returned and disabled after departure and keep occupancy records up-to-date
Manage client requests via any tickets systems in place
Understand the applicable Service Level Agreements and help achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys
Procurement & Vendor ManagementAssist with the management of all contractors on site to ensure they perform to the required standards. This may include preventative and corrective maintenance, fire protection, housekeeping, pest control, couriers, utilities, horticulture and other contractors
**Place and manage orders**: stationery, coffee, kitchen supplies and other
Ensure all supply orders are placed in a timely manner and comply with all sourcing directives
Build relationships with vendors and contractors and ensure value and effective service
Health and SafetyEnsure all activities are carried out in accordance with Health & Safety policies
Keep occupancy records
Conduct regular walk-around inspections to ensure safety procedures are in place and working, and raise the relevant request where necessary
Assist in carrying out safety procedures when needed
Manage daily health & safety issues - maintaining records of the fire and safety teams/fire drills/safety equipment/training, emergency plan and signage
Site Operations Always maintain premises in neat and good working condition
Manage local housekeeping contractors and make sure to keep kitchen, meeting rooms, reception, storage spaces, and all office space in general areas neat and tidy
Keep track of planned preventative maintenance works and log and follow up on reactive works accordingly
Support regional FM with fit out works and projects around the office
Provide specific assistance to the project management team as needed or requested and during moves and refurbishments
Raise and help FM resolve problems associated with all building services including
- janitorial, food service, coffee services, parking, vending, security, meeting/ conference rooms, furniture as well as interior and exterior furnishings, fixtures and equipment
Keep room set up standards
Seek ways to constantly improve operational standards and drive best value
Have prior experience in reception, facilities, property management, hospitality or related field
Excellent communication skills in English and Spanish languages
Ability to multitask working at a reception desk and always keep a polite and positive attitude
Ability to work in a fast-paced office environment
Ability to accurately complete tasks assignments & responsibilities in timely manner
Flexibility to occasionally working out of business hours, if required
Possess a good level of IT literacy
Demonstrate a high level of proactiveness and initiative, ability to work independently
Strong self-organisation and time management skills
Self-motivated, confident & energetic
Flexible - able t
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