Guest Relations Ambassador

hace 6 meses

Barcelona, España Value Retail A tiempo completo

Guest Relations Ambassador
- Barcelona, ES, 08430- Full Time**Something Extraordinary Every Day**

**As our Senior Guest Relations Ambassador, you will ensure that high quality of service is provided to High Net Worth (HNW) guests at all times by you and our Apartment Team in the Apartment.**

**What you will be doing**
- You will assist in leading the Apartment team to ensure the guest experience for HNW guests is maintained to a high standard
- You will Maintain relationships with all key guests in the HNW database, ensuring their needs are understood and they are invited to key/relevant events
- You will organise elements required for a great experience for such guests, including valet parking, hands free shopping, home delivery etc., as well as food & beverage refreshments as required
- You will Develop and maintain a strong relationship with all stakeholders internally and brands
- You will manage the budgets for guest refreshments and services provided ensuring all requirements for each event, e.g. logistics, lounge calendar management, food & beverage inventories, taxi bookings, external supplies, communication with involved teams, hospitality, are in place
- You will regularly review the VIP database and ensure the system is being kept up to date
- You will offer the ultimate visitor experience by being luxury ambassadors for hospitality and guest services
- You will cover the services of Guest Relations Ambassadors where required
- You will plan events or visits with attention to guest’s expectations, financial and time constraints
- You will follow up of invitations and central point of contact for the event attendees, in relation to pre & post event correspondence
- You will ensure that the village’s standards, procedures and policies are adhered to at all times

**What makes you special**
- Every colleague is an entrepreneur at heart and this drives our organisational culture, which values invention, innovation and risk taking. To be successful with us, you’ll have:
- Experience working within a hospitality, luxury, or event based industry
- Computer literate and high proficiency in Microsoft Office
- Knowledge in data base programme is advantageous
- Passionate about delivering excellent customer service, and exceeding client expectations Excellent organizational skills, with the ability to prioritise varying demands whilst working under
- pressure; outstanding attention to detail
- Good understanding of the Village high net-worth individuals requirements
- Demonstrate confidence in working with varying levels of clients with different status, cultures and behaviors
- Ability to work well independently with mínimal supervision
- Strong interpersonal and communication skills
- Able to be discreet and trustworthy, approachable, attentive and intuitive and well presented
- Flexibility to work on a shift pattern basis, including weekends**There’s no one quite like us**
- The Bicester Collection are the worlds’ leading luxury shopping destinations, and we are committed to creating magical and memorable experiences for our guests. Taking the name of the founding Village, The Bicester Collection distinguishes the 11 Villages in Europe and China as one collection of destinations for our guests, our brand partners, our travel and tourism partners, our corporate and financial media, and our internal teams.- Our Vision is to be the best shopping destination in the world.- Our Mission is to make the lives of others better including our brands, our guests, our people and our communities.- Our Brand Promise is to offer something extraordinary every day.- Our Five Values are the glue that bind us together and allows us to lead ahead:
- Authenticity - Always do the right thing
- Innovation - Think outside of the box
- Passion - Do what you love and love what you do
- Critical Thinking - Challenge the obvious
- Vision - Be mission driven always

**Why we’re exceptional**
- The key to our success is the quality and commitment of our people. In return for your hard work and commitment to our values, you’ll receive a generous salary and we’ll also reward you through our Feel Good Programme which offers the following benefits:
- **Lifestyle** - Our Lifestyle benefits include life assurance, income protection, pension, leisure travel insurance, an electric car scheme, a discounted shopping portal, discounts across our Villages, a referral bonus and season ticket loans.
- **Physical**:

- Our Physical health benefits include private medical cover, virtual doctor support, dental insurance, health screening, a cycle-to-work scheme, eye care and flu vaccinations.
- **Mental** - Our Mental health benefits include access to professionals as well as support from trained mental health 'first aiders' from across the business, an employee assistance programme and free access to Headspace and Thrive, two of the most well respected mental well-being apps.
- **Social**:

- Our social programme is designed to he

  • Guest Relations Ambassador

    hace 1 mes

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, La Roca Village, un/a Guest Relations Ambassador para el Apartment que tienen en el CC. Descripción del Puesto Ofrecer la experiencia completa para los visitantes actuando como...

  • Guest Relations Ambassador

    hace 1 mes

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, La Roca Village, un/a Guest Relations Ambassador para el Apartment que tienen en el CC.Descripción del PuestoOfrecer la experiencia completa para los visitantes actuando como...

  • Guest Relations Ambassador

    hace 6 meses

    Barcelona, España Value Retail A tiempo completo

    Guest Relations Ambassador - Barcelona, ES, 08430- Full Time- [Guest Services Ambassador ¦ La Roca Village ¦ Permanent/ Full time/On-Site] - *** **Something Extraordinary Every Day** **As our Senior Guest Relations Ambassador, you will ensure that high quality of service is provided to High Net Worth (HNW) guests at all times by you and our Apartment...

  • Guest Relations Ambassador

    hace 1 mes

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent , Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, La Roca Village , un/a Guest Relations Ambassador para el Apartment que tienen en el CC.En nuestra consultoría de selección y formación trabajamos con distintas firmas en los...

  • Guest Relations Ambassador

    hace 1 mes

    Barcelona, España Luxe Talent A tiempo completo

    Desde Luxe Talent, Consultoría Internacional de Selección y Formación de personal especializada en Moda, Lujo, Retail y FMCG, estamos buscando para uno de nuestros clientes, La Roca Village , un/a Guest Relations Ambassador para el Apartment que tienen en el CC. En nuestra consultoría de selección y formación trabajamos con distintas firmas en los...

  • Guest Relations

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    Guest Relations A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on...

  • Guest Relations

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will serve on the Front Office...

  • Guest Relations Agent

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    Guest Relations Agent A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more. **What will I be doing?** As a Guest Relations Team Member, you will...

  • Guest Relations Supervisor

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    Guest Relations Supervisor A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. **What will I be doing?** As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team...

  • Guest Experience Ambassador

    hace 4 semanas

    Barcelona, Barcelona, España Marriott International, Inc A tiempo completo

    Job SummaryJob Title: Guest Experience AmbassadorJob Category: Rooms & Guest Services OperationsOur Guest Experience Ambassadors are the face of our hotel, providing exceptional service to our guests. They take the initiative to deliver a wide range of services that guide guests through their entire stay.We are seeking a highly skilled and customer-focused...

  • Journey Ambassador

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    Journey Ambassador A Journey Ambassador is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As a Journey Ambassador, you will be responsible for transferring and storing guest luggage and...

  • Journey Ambassador

    hace 6 meses

    Barcelona, España Hilton A tiempo completo

    A Journey Ambassador is responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. **What will I be doing?** As a Journey Ambassador, you will be responsible for transferring and storing guest luggage and responding to guest...

  • Hotel Service Ambassador

    hace 3 semanas

    Barcelona, Barcelona, España Sls A tiempo completo

    Job OverviewSLS Barcelona seeks a highly skilled Hotel Service Ambassador to provide exceptional guest experiences. As part of the Guest Experience team, you will be responsible for delivering personalized service and exceeding guest expectations.

  • Hospitality Service Ambassador

    hace 3 semanas

    Barcelona, Barcelona, España Marriott International A tiempo completo

    Job SummaryWe are seeking a skilled Hospitality Service Ambassador to join our team at Marriott International. As a key member of our service staff, you will be responsible for delivering exceptional guest experiences that exceed expectations.

  • Customer Service Ambassador

    hace 3 semanas

    Barcelona, Barcelona, España Empresa Reconocida A tiempo completo

    Are you passionate about delivering exceptional guest experiences? We are seeking a highly motivated and friendly individual to join our team as a Customer Service Ambassador at Purobeach.The ideal candidate will be responsible for creating a warm and welcoming atmosphere, ensuring that every guest feels valued and cared for. As a Customer Service...

  • Guest Experience Expert

    hace 6 meses

    Barcelona, España Marriott International A tiempo completo

    POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what...

  • Guest Experience Supervisor

    hace 6 meses

    Barcelona, España Kimpton A tiempo completo

    What’s the Job? As Guest Experience Supervisor you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador. You’ll report to the Guest Experience Manager. Your day-to-day: - Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members...

  • Guest Experience Ambassador

    hace 3 semanas

    Barcelona, Barcelona, España Ukio A tiempo completo

    About UkioWe are a pioneering startup with headquarters in Spain, founded in Barcelona and expanding to Madrid, Lisbon, Berlin, and Paris. Our mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays...

  • Customer Service Ambassador

    hace 1 mes

    Barcelona, Barcelona, España Accor A tiempo completo

    About the RoleWe are seeking a skilled Customer Service Ambassador to join our team at The Hoxton in Barcelona. As a key member of our Front Desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide a warm and welcoming experience to guests,...

  • Guest Relations Supervisor

    hace 6 meses

    Barcelona, España Marriott International, Inc A tiempo completo

    **Job Number** 24068046 **Job Category** Rooms & Guest Services Operations **Location** Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to ensure their...