Travel Booking Agent

hace 2 meses

Málaga Málaga provincia, España JUJUR A tiempo completo

Position: Travel Booking Agent

Location: Málaga, Spain

Employment type: Full-time

**DUTIES AND RESPONSIBILITIES**
- Serve as the first point of contact, ensuring each customer interaction results in a positive experience
- Conduct detailed discovery to quickly understand the customer’s reason for contact and take ownership of the issue
- Research, analyze, and assess situations to provide accurate solutions using the available tools and resources
- Strive for first-call resolution and ensure thorough follow-up on unresolved cases to eliminate the need for customer callbacks
- Focus on delivering a seamless and efficient experience that drives overall customer satisfaction by listening actively, discovering solutions, and appropriately closing each interaction
- Uphold empathy, understanding, and excellent listening skills as key values when representing the client’s brand.

**REQUIREMENTS**:

- Native/fluent Danish spoken and written. Fluent in English (minimum B2 level)
- Fluency in English (training, materials, systems, and technical terminology)
- High school diploma or equivalent
- Customer service experience in the travel industry is nice to have
- Excellent customer service, written, verbal, and organisational skills
- Familiarity with computer technology and devices
- Motivated and positive individual
- Ability to work independently and in a team
- Strong multitasking, keyboarding, and active listening skills
- Skillful paraphrasing of conversations, Outstanding verbal and written communication skill
- Ability to find solutions following written procedures and guidelines
- Takes ownership of customer issues
- Effective in defusing angry customers through social and customer skills
- Ability to identify and address root problems
- Ability to work in shift rotation: Monday to Sunday, 08 AM - 07 Pm (39 hours a week).

**BENEFITS**:

- Excellent remuneration package based on experience, skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Gain valuable experience in the travel and customer service industries, with opportunities to develop skills in problem-solving, communication, and collaboration.

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