82565p-resident Engineer Staff

hace 3 semanas

Poligono Industrial Alcobendas, España Juniper Networks A tiempo completo

The SM will become the single point of contact and customer advocate for the account, working closely with the Juniper Networks delivery teams, such as TAC, contracts and logistics, as well as the sales and engineering teams on prioritizing and managing all customer issues and escalations. The SM will organize and coordinate weekly meetings and periodic on site technical reviews to present overall JTAC case analysis, work to avoid potential network outages by proactively determining if issues seen with other customer networks pose a risk to their customer environment. Communicate issues internally to product marketing and upper management to keep key players current on major account activity.

Responsible to support all post-sales account activity.
Develop/maintain a good technical and marketing knowledge of Juniper product lines. Develop/maintain strong relationships with our partners and customers technical teams in order to identify new opportunities.
Serve as the customer’s Single Point Of Contact (SPOC) for logistics, entitlement and technical-related issues within Juniper.
Participate in customer network planning review meetings.
Oversee customer deployment & scheduling issues.
Have a good understanding of the technology utilized in the assigned customer’s environment. Become intimately familiar with the accounts technical goals and initiatives and provide key insight about such goals and initiatives within Juniper.
Normally support 4-5 customers as their dedicated SM. On large accounts this may be reduced to one customer with more than one network
Travel a minimum of once per quarter to each supported customer.
Coordinate corporate resources as they pertain to the support of your customers.

**Requirements**:
Requires a strong IP background in order to discuss and drive technical issues for the customer in an appropriate manner. Knowledge in one or more of the areas below will be a strong benefit.

Core and edge routing technologies Internet firewalls
IPSec and SSL VPN technologies Intrusion detection/prevention Application layer awareness Routing protocols (OSPF, RIP, BGP) Network management

Windows and Unix/Linux OS skills
- functional organizations. Sales experience is a benefit. This position requires a minimum of 7 years of experience in managing large technical account activity.

Key role responsibilities for Service Manager

Communication

Serve as the central point of coordination between the customer, account team, Juniper Technical Assistance Centre (JTAC), Engineering, Product Line Management (PLM) and customer services and sales management
Hold consistent regularly scheduled customer meetings, no longer than every two weeks, preferably weekly. For each meeting:

- Prepare a working sheet of open cases including an updated status for each one. Status should include next steps towards issue resolution.
- Sheet must include HW platform, SW version, patches, Repair Material Authorisation (RMA), Enhancement request (ER) generated from cases, customer contacts, problem descriptions. Separate open cases in tabs per product type. Closed cases should also contain closure resolution. Also include customer deployment in terms of # of devices of each platform type and what SW versions they are running.
- Provide the sheet to the customer and account team prior to each meeting and discuss with owning engineers any high priority cases to be fully prepared.
- Lead the meeting focusing on the customer’s highest priority issues and concerns.
- Understand customer’s current and upcoming deployments.
- Summarize the results of the meeting for the account team.

Successfully manage case escalations:

- Coordinate the activities with the customer team and Juniper teams.
- Work with the JTAC team early in the engagement before on site support is required.
- Prior to speaking to the customer, hold internal calls with a clear agenda as to what you want to

achieve.
- Document the meeting summary and communicate an action plan to the customer. Do not commit

anything you are not sure we can deliver.
- After the customer meeting, summarize the next steps for those not able to attend.
- Provide daily updates both, internally and towards the customer, more often if necessary.
- If issues continue without a clear progress or timeframe for resolution, escalate to management and

add to the hot list for more visibility using the normal escalation process.
- If the situation is critical follow the critical case format.

  • 82565p-resident Engineer Staff

    hace 1 semana

    Poligono Industrial Alcobendas, España Juniper Networks A tiempo completo

    The SM will become the single point of contact and customer advocate for the account, working closely with the Juniper Networks delivery teams, such as TAC, contracts and logistics, as well as the sales and engineering teams on prioritizing and managing all customer issues and escalations. The SM will organize and coordinate weekly meetings and periodic on...

  • Staff Security Assurance Engineer

    hace 1 semana

    Alcobendas, Madrid, España Databricks A tiempo completo

    RDQ125R33The Databricks Security Assurance Team enables Databricks to achieve third party certifications and to manage vendor security risk, in order to help secure Databricks and provide confidence to customers. As a Staff Security Assurance Engineer with a focus on vendor security risk, you will be responsible for performing vendor security reviews, as...

  • Staff Software Engineer

    hace 3 semanas

    Alcobendas, España Vonage A tiempo completo

    Vonage Engineering Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we...

  • Staff Software Engineer

    hace 2 meses

    Alcobendas, España Vonage A tiempo completo

    Vonage Engineering Mission: Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world. As businesses continue to shift to a real-time, customer-centric communications model, we...

  • Staff Security Assurance Engineer

    hace 4 semanas

    Alcobendas, España Databricks A tiempo completo

    RDQ125R33The Databricks Security Assurance Team enables Databricks to achieve third party certifications and to manage vendor security risk, in order to help secure Databricks and provide confidence to customers. As a Staff Security Assurance Engineer with a focus on vendor security risk, you will be responsible for performing vendor security reviews, as...

  • Staff Security Assurance Engineer

    hace 3 semanas

    Alcobendas, España Databricks A tiempo completo

    RDQ125R33The Databricks Security Assurance Team enables Databricks to achieve third party certifications and to manage vendor security risk, in order to help secure Databricks and provide confidence to customers. As a Staff Security Assurance Engineer with a focus on vendor security risk, you will be responsible for performing vendor security reviews, as...

  • Associate Sales Representative Head&neck

    hace 3 semanas

    Poligono Industrial Alcobendas, España Stryker Corporation A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: An Associate Sales Representative is the...

  • Sales Engineer

    hace 4 semanas

    Alcobendas, España Micromeritics Instrument Corporation A tiempo completo

    Working at **MICROMERITICS** means you are improving our world in many ways. Our high-performing products offer solutions that characterize particles, powders, and porous materials focusing on physical properties, chemical activity, and flow properties. Our industry-leading technology portfolio includes instruments that characterize surface area, porosity,...

  • Associate Sales Representative Head&neck

    hace 1 semana

    Poligono Industrial Alcobendas, España Stryker Corporation A tiempo completo

    Why join Stryker?:Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.Know someone at Stryker?:An Associate Sales Representative is the entry-level...

  • C#/.Net - Staff Software Engineer

    hace 8 horas

    Alcobendas, España Celonis A tiempo completo

    We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. We're Celonis, the global leader in Process Intelligence technology and...

  • Sales Engineer for Marine Division

    hace 3 semanas

    Alcobendas, Madrid, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.The Service Marine market is crucial in the growth...

  • Sales Engineer for Marine Division

    hace 2 meses

    Alcobendas, Madrid, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.The Service Marine market is crucial in the growth...

  • Junior Sales Engineer for Marine Division

    hace 3 semanas

    Alcobendas, Madrid, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.Alfa Laval Iberia wants to recruit a Junior Sales...

  • Junior Sales Engineer for Marine Division

    hace 2 meses

    Alcobendas, Madrid, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.Alfa Laval Iberia wants to recruit a Junior Sales...

  • Junior Sales Engineer for Marine Division

    hace 3 semanas

    Alcobendas, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.Alfa Laval Iberia wants to recruit a Junior Sales...

  • Junior Sales Engineer for Marine Division

    hace 2 meses

    Alcobendas, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.Alfa Laval Iberia wants to recruit a Junior Sales...

  • Junior Sales Engineer for Marine Division

    hace 2 meses

    Alcobendas, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.Alfa Laval Iberia wants to recruit a Junior Sales...

  • Sales Engineer for Marine Division

    hace 3 semanas

    Alcobendas, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.The Service Marine market is crucial in the...

  • Sales Engineer for Marine Division

    hace 2 meses

    Alcobendas, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.The Service Marine market is crucial in the...

  • Sales Engineer for Marine Division

    hace 2 meses

    Alcobendas, España Alfa Laval A tiempo completo

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.The Service Marine market is crucial in the...