Dutch Customer Service Agent
hace 1 mes
Experience work and life in Spain with our help Join us in Alicante, where you'll be working as a customer assistant. Our company is ambitious and flexible, providing you with opportunities for professional growth. Alongside your work, you'll have the chance to immerse yourself in the local way of life. Explore popular hotspots, indulge in traditional highlights, and embrace the vibrant culture of Alicante. Make your dream of living and working in Spain a reality today
Tasks
We have an exciting opportunity for Contact Specialists fluent in either Flemish or Dutch with English, to join our customer team based in the center of Alicante. While previous customer contact experience is appreciated, it is not required. If you are currently residing in Alicante or are willing to relocate in the short term, this could be the perfect role for you.
As a Contact Specialist, your main responsibility will be handling consumer phone calls and chats related to parcels and packages. Consumers will reach out to obtain information or submit a complaint, and it will be your role to assist them.
Consumer inquiries can cover a wide range of topics, such as tracking the status of a package shipment, providing information on the costs of sending a package or postage of a letter, offering details on service point opening hours or online services. Additionally, consumers may call to submit complaints regarding issues like unsuccessful shipments, damage, or loss of packages or letters.
Consumer inquiries can cover a wide range of topics, such as tracking the status of a package shipment, providing information on the costs of sending a package or postage of a letter, and offering details on service point opening hours or online services. Additionally, consumers may call to submit complaints regarding issues like unsuccessful shipments, damage, or loss of packages or letters.
Join our team as a Contact Specialist and become a valuable part of our customer service operation in Alicante. Your expertise and support will contribute to ensuring a positive customer experience while utilizing different systems to provide efficient assistance.
**Requirements**:
Are you the Contact Specialists we are looking for and do you have the following characteristics and/or qualities?
- You are service and result oriented;
- You can handle resistance well;
- You can work and problem solve independenly with a good dose of analytical thinking;
- You have the ability to empathize with your customer.
- You have excellent communication skills, both oral and written;
- You have a good command of the Dutch and English language.
- Hospitable, customer-friendly and helpful to the customer
- You are looking for a challenging long term position.
- You are in possession of at least MBO4 (secondairy education, level 4/high) working and thinking level;
- You have experience with computer systems such as Teams, Outlook and Word.
**Benefits**:
- Paid training
- Fun, people-oriented call centre
- Market-based basic salary
- Growth opportunities
- Spanish Lessons
- Relocation Package
Location
Alicante (Spain)
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