Customer Care Leader, Digital Banking

hace 2 semanas

Madrid, España Western Union A tiempo completo

-Western Union
Madrid, Spain

Posted 6 hours ago Permanent Competitive

**Customer Care Leader, Digital Banking**:

- Madrid, Spain**
Are you keen on ensuring the highest quality of customer experience in digital finance? Does working for a company where you can implement new strategies and solutions in the customer experience sound exciting to you? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? If so, why not consider joining Western Unions' new Digital Banking hub.**Western Union powers your pursuit.**
Reporting to the Head of Digital Banking Operations and Customer Experience, we'll look to you to focus relentlessly on providing an outstanding experience for our customers, including:
**Role Responsibilities**
- Develop the end-to-end framework for digital banking customer experience across onboarding, transacting, and customer issue resolution.
- Build out the operating model, fill and onboard key requisitions.
- Work with onboarding, transaction, and customer issue resolution leads to build out the playbooks for how we handle all types of customer issues.
- Define and implement the model by which we resolve escalated issues that require specific expertise. This will involve coordinating across multiple groups and ensuring we all collaborate to produce the best outcomes for the customer.
- Serve as a process main point of contact for business unit leaders on Customer Care support.
- Maintain oversight of Customer Care representatives and ensure they are delivering with respect to speed and quality of service.
- Work with Customer Care partners and business unit leaders to identify pain points, root causes, optimization opportunities and lead others to solve complex problems.
- Support Operations knowledge management team and lead Customer Care process improvement with focus on key call drivers and aligned to organization priorities.

**Role Requirements**
- Previous experience managing teams of at least 8 - 10 people and working across departments to gain alignment.
- Strong interpersonal skills with the ability to communicate with stakeholders at various levels internally and externally.
- Excellent verbal and written business English skills.
- Organizational and project management skills.

**We make financial services accessible to humans everywhere. Join us for what's next.**
Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.-
**Benefits**
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few- Your Spain specific benefits include:

- 25 days annual leave - plus 14 public holidays
- Comprehensive life & medical cover - including dependents.
- Contributory pension plan
- Preventative Care Assistance programJob ID JR0114533

  • Customer Care Leader, Digital Banking

    hace 3 semanas

    Madrid, España Western Union A tiempo completo

    **Customer Care Leader, Digital Banking** - Madrid, Spain** Are you keen on ensuring the highest quality of customer experience in digital finance? Does working for a company where you can implement new strategies and solutions in the customer experience sound exciting to you? Are you interested in joining a globally diverse organization where our unique...

  • Customer Experience Lead, Digital Banking

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Customer Experience Lead, Digital Banking - Madrid, Spain**Are you keen on ensuring the highest quality of customer experience in digital finance? Does working for a company where you can implement new strategies and solutions in the customer experience sound exciting to you? Are you interested in joining a globally diverse organization where our unique...

  • Customer Experience Senior Manager, Digital Banking

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Western UnionMadrid, SpainPosted 11 hours ago Permanent CompetitiveCustomer Experience Senior Manager, Digital Banking:Madrid, Spain**Are you keen on ensuring the highest quality of customer experience in digital finance? Does working for a company where you can implement new strategies and solutions in the customer experience sound exciting to you? Are you...

  • Digital Banking Infrastructure and IT Operations

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Western UnionMadrid, SpainPosted 12 hours ago Permanent CompetitiveDigital Banking Infrastructure and IT Operations Manager - Madrid, SpainDo you view IT infrastructure and operations management in retail financial industry as more than just maintaining functionality, and instead see it as an opportunity to improve the customer experience? As a successful...

  • Team Leader Customer Care

    hace 2 semanas

    Madrid, Madrid, España CIVITATIS A tiempo completo

    Descripción:¿Te apasionan los viajes, la cultura, el ocio y tienes ganas de participar en el crecimiento de la empresa No 1 en servicios turísticos en español? Nuestro equipo no para de crecer y buscamos personas con talento e ilusión por desarrollarse. Somos un equipo joven, multicultural e innovador que entiende cada día como un desafío y una nueva...

  • Team Leader Customer Care

    hace 4 semanas

    Madrid, España Civitatis A tiempo completo

    Detalles - CATEGORÍA - Atención a clientes - SUBCATEGORÍA - Atención al cliente - SECTOR - Turismo - JORNADA LABORAL - Completa - NIVEL PROFESIONAL - Dirección/gerencia - DEPARTAMENTO - Atención Al Cliente Descripción ¿Te apasionan los viajes ✈️, la cultura y el ocio y tienes ganas de participar en el crecimiento de la empresa Nº 1 en...

  • Digital Banking and IT Operations Engineer

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Western UnionMadrid, SpainPosted 15 minutes ago Permanent Competitive As a successful operations engineer, do you enjoy the challenge of troubleshooting and resolving outages, and security issues, and building product enhancements to ensure uninterrupted service for customers? Do you want to continuously expand your technical knowledge? Want to help lead the...

  • Global Head of Customer Care

    hace 2 semanas

    Madrid, Madrid, España Straumann Group A tiempo completo

    Primary Position ObjectivesAs the Global Head Customer Care, Connected Customer Solutions business unit (CCS), you will play a pivotal role in transforming the digital customer care strategy. Your primary responsibility will be to create, implement and oversee the customer care structure that will enable Straumann Group to deliver a best in industry...

  • Onboarding and Customer Engagement Product Leader

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Western UnionMadrid, SpainPosted 11 hours ago Permanent CompetitiveOnboarding and Customer Engagement Product Leader - Madrid, SpainWestern Union powers your pursuit.**As the Onboarding and Engagement Leader, you will play a vital role in ensuring a seamless onboarding experience for our customers, while also driving product growth and success. You will be...

  • Business Data Analyst, Digital Banking

    hace 4 semanas

    Madrid, España Western Union A tiempo completo

    **Business Data **Analyst, Digital Banking** - Madrid, Spain** Are you ready to join a global company and participate in the creation and development of new products and features? Want to join an organization looking to disrupt the financial services industry? Are you interested in joining a globally diverse organization where our unique contributions are...

  • Customer Care Representative

    hace 2 semanas

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 3 semanas

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 3 semanas

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300...

  • Customer Care Expert

    hace 1 semana

    Madrid, España Xe.Com A tiempo completo

    At Xe, we live currencies.We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile app and by phone.Last year, we helped over 300...

  • Team Leader Customer Care

    hace 2 semanas

    Madrid, Madrid, España Civitatis A tiempo completo

    Detalles CATEGORÍA Atención a clientes SUBCATEGORÍA Atención al cliente SECTOR Turismo JORNADA LABORAL Completa NIVEL PROFESIONAL Dirección/gerencia DEPARTAMENTO Atención Al ClienteDescripción¿Te apasionan los viajes , la cultura y el ocio y tienes ganas de participar en el crecimiento de la empresa No 1 en servicios turísticos en español?Nuestro...

  • Intern, Digital Banking Growth and Marketing

    hace 2 semanas

    Madrid, Madrid, España Western Union A tiempo completo

    Intern, Digital Banking Growth and Marketing - 6 months full time - Madrid, SpainAre you ready to take your skills to the next level and gain hands-on experience in the finance industry? Do you want to work for a global fintech organization who offer clients ground-breaking digital solutions in pretty much any currency you can think of? Are you interested in...

  • Global Head Of Customer Care Clearcorrect

    hace 2 semanas

    Madrid, Madrid, España Institut Straumann Ag A tiempo completo

    About Straumann Group The Straumann Group (SIX:STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...

  • Global Head of Customer Care ClearCorrect

    hace 4 semanas

    Madrid, Madrid, España Straumann A tiempo completo

    About Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...

  • Global Head of Customer Care ClearCorrect

    hace 2 semanas

    Madrid, Madrid, España Straumann A tiempo completo

    About Straumann Group The Straumann Group (SIX: STMN) is a global leader in tooth replacement and orthodontic solutions that restore smiles and confidence. It unites global and international brands that stand for excellence, innovation and quality in replacement, corrective and digital dentistry. In collaboration with leading clinics, institutes and...

  • Customer Care Expert

    hace 1 semana

    Madrid, España Xe A tiempo completo

    At Xe, we live currencies.We provide aprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses.We leverage technology to deliver these services through our website, mobile app and by phone.Last year, we helped over 300...