Onboarding and Customer Engagement Product Leader

hace 1 semana


Madrid, Madrid, España Western Union A tiempo completo

  • Western Union
Madrid, Spain

Posted 11 hours ago Permanent Competitive

Onboarding and Customer Engagement Product Leader - Madrid, SpainWestern Union powers your pursuit.**As the Onboarding and Engagement Leader, you will play a vital role in ensuring a seamless onboarding experience for our customers, while also driving product growth and success. You will be responsible for defining and implementing an end-to-end product strategy for onboarding customers into the Western Union One App and Digital Banking. You will continuously monitor the customer onboarding funnel and analyze key metrics, focusing on KYC success, user engagement, customer satisfaction, and retention, to identify trends and areas for improvement.
Role Responsibilities

  • Utilize user research to gain insights into customer preferences and needs and leverage this information to develop and implement effective onboarding strategies that elevate customer engagement, foster loyalty, and drive business growth.
  • Monitor customer engagement and track user behavior to identify areas for improvement and opportunities to increase engagement.
  • Optimization of customer onboarding funnel, with a special focus on the KYC success rate.
  • Define and implement a successful promotions and engagement framework.
  • Recruit, develop, and lead a team.
  • Collaborate with crossfunctional teams, such as Product Management, User Experience Design, Engineering, to ensure a seamless customer experience.
  • Steer Onboarding and KYC practices among Product, Compliance, Legal and Operations.
  • Manage partnerships with KYC vendors.
  • Monitor trends and upcoming regulations related to Banking KYC and onboarding to anticipate changes and redefine our strategy.

Role Requirements

  • A degree in Business Administration, Marketing, Technology, or a related field is preferred.
  • Indepth knowledge of digital onboarding strategies, principles, and techniques.
  • Familiarity with KYC and other account opening regulations.
  • High level of expertise in KYC methods and onboarding funnel optimization.
  • Excellent communication and interpersonal skills to collaborate effectively with crossfunctional teams.
  • Experience in leading and mentoring a team and working under lean and agile principles.
  • Strong analytical skills with the ability to build key metrics, identify trends, and areas for improvement.
  • Familiarity with customer engagement and retention techniques to build a loyal customer base.

We make financial services accessible to humans everywhere. Join us for what's next.
Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities.

To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers' experiences by offering a state-of-the-art digital Ecosystem.

More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

-
Benefits

  • Your Spain specific benefits include:
  • 25 days annual leave
  • plus 10 public holidays
  • Comprehensive life & medical cover including dependents.
  • Contributory pension plan
  • Preventative Care Assistance programJob ID JR0113809


  • Madrid, Madrid, España Western Union A tiempo completo

    Onboarding Product Associate - Madrid, SpainAre you ready to play a pivotal role in ensuring the growth and success of our Financial Ecosystem in Europe by delivering a seamless onboarding experience for our customer? Do you have significant project management experience? If so, why not consider joining Western Unions' new Digital Banking hub as an...


  • Madrid, Madrid, España Insider A tiempo completo

    About us- Insider is a B2B SaaS company specializing in driving growth for clients worldwide through its #1 AI-native platform for Customer Experience and Marketing.Our platform connects data across channels, predicts future behavior with AI, and personalizes experiences from a single platform.- Backed by investors like Sequoia Capital, Trusted by 1200+...


  • Madrid, Madrid, España OpenNebula Systems A tiempo completo

    For over a decade now, OpenNebula Systems has been leading the development of the European open source technology that helps organizations around the world to manage their corporate data centers and build their Enterprise Clouds.If you want to join an established leader in the cloud infrastructure industry and the global open source community, keep reading,...


  • Madrid, Madrid, España Santander A tiempo completo

    Global Product Director: Customer EngagementCountry: SpainLet us tell you more about this position :)WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander ) we are key players in the transformation of the financial sector. Do you want to join us?Retail & Commercial Division aims to transform the business by defining and implementing the global strategy and...


  • Madrid, Madrid, España Santander A tiempo completo

    Global Product Director: Customer EngagementCountry: SpainLet us tell you more about this position :)WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander ) we are key players in the transformation of the financial sector. Do you want to join us?Retail & Commercial Division aims to transform the business by defining and implementing the global strategy and...


  • Madrid, Madrid, España Takeda Pharmaceutical A tiempo completo

    The Role & What You Will Be DoingMaximize value to the Customers and Takeda through an integrated digital value proposition that drives measurable customer engagement & actions. Ensure the alignment & connectivity of all internal functions, technical components & channels, and their integration around the customer (also with offline efforts). Champion the...


  • Madrid, Madrid, España Novartis A tiempo completo

    2023 will see Sandoz become a standalone organization As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...


  • Madrid, Madrid, España AstraZeneca A tiempo completo

    At AstraZeneca we believe in the potential of our people and you'll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us.In a moment of complete transformation, we need to grasp and boost all the Digital capabilities integrating them with...


  • Madrid, Madrid, España MSX INTERNATIONAL A tiempo completo

    In MSX we are currently looking for a Global Business Solution Leader to join our great team based in all the regions (Europe preferred).The main objective of our Global Business Solution Leader is the one in charge of ensuring Solutions/Products development.He/She sees ahead clearly, can anticipate future consequences and Industry trends accurately, has...


  • Madrid, Madrid, España Ericsson A tiempo completo

    About this opportunity:We are looking for a Customer Engagement Engineer, passionate about quality and using groundbreaking technologies, to work in customer projects related with the products and solutions we develop in the 5G Packet Core area.Your role will include many different activities such as: integration, verification, troubleshooting, maintenance,...


  • Madrid, Madrid, España SAP A tiempo completo

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • Madrid, Madrid, España Novartis A tiempo completo

    Job Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's omnichannel...


  • Madrid, Madrid, España Sandoz Farmacéutica, S.A. A tiempo completo

    Job Summary/Purpose: Reporting to the Global Customer Engagement Data & Insights Lead, the Global Associate Director, Customer Engagement Analytics will play a key role in the definition and implementation of the customer engagement data strategy. In particular, you will be responsible for setting up the reporting and analytic capability in collaboration...


  • Madrid, Madrid, España Sandoz International Gmbh A tiempo completo

    2023 will see Sandoz become a standalone organization As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions.These will be careers with...


  • Madrid, Madrid, España Zurich Insurance A tiempo completo

    ¿Qué puede salir bien, cuando puedes ser TÚ, también en el trabajo? En Zurich, trabajamos cada día para que encuentres el espacio ***Cuidar de tu bienestar es nuestra prioridad, por ello apostamos por la flexibilidad para que puedas dar lo mejor de ti, cuidando de lo que más te importa.La sensibilidad con el medio ambiente forma parte de nuestro ADN....


  • Madrid, Madrid, España Nokia A tiempo completo

    This role is for a "Emerging Segments and Data Center Leader Europe" within the NI Enterprise & Partners Europe organization .The objective is to drive the strategy and execution to develop new opportunities across segments where Nokia NI is not yet positioned and want to develop its business footprintThe NI Enterprise & Partners organization in Europe is...


  • Madrid, Madrid, España Michael Page A tiempo completo

    ¿Dónde vas a trabajar? The client is a multinational company in the healthcare industry. ¿Qué harás en tu nuevo puesto? In this new role, the candidate will be driving the definition of the customer profiles, setting up the community platform, and engaging users to ensure motivation and commitment. In collaboration and alignment with the global...


  • Madrid, Madrid, España Sandoz International Gmbh A tiempo completo

    Job Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's omnichannel...


  • Madrid, Madrid, España Mygwork A tiempo completo

    Job Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's omnichannel...


  • Madrid, Madrid, España Healthcare Businesswomen'S Association A tiempo completo

    About the roleJob Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company's...