Drs Operations Manager
hace 3 semanas
**WHAT YOU'LL DO**:
As Operations Manager, you will assist the leadership in executing and implementing the long-term vision, strategies, and team processes for DRS. The Operations Manager will act as a leader for the Global Workflow Coordinator team. You’ll provide leadership to the global workflow coordinator team and act as a bridge between global strategies and local delivery. You will be a strategic thinker and visionary leader who understands people, business, and technology and is able to combine them all to propose solutions and drive forward projects at a global level.
You will be the one building a one team culture through knowledge sharing and affiliation on one hand and the one facilitating the customer and operation excellence on the other hand.
You could be responsible for ad hoc projects and workstreams depending on business need as well.
You’ll set this team for success ensuring an attractive employee value proposition from all dimensions and ensure consistent implementation across the globe.
You’ll also engage with the DRS leadership on the future vision, external business trends, and staff requirements and actively participate in delivering global DRS strategies. You’ll ensure a smooth coordination between DRS teams and BCG consultant teams and other partners across offices.
You’ll be driving customer and operations excellence. You’ll identify and set up best-in-class organizational practices, operating processes, and develop and implement those models globally.
**YOU'RE GOOD AT**:
You provide leadership and project confidence and a strong ability to establish and maintain effective relationships with your stakeholders.- You work successfully in a global environment, understand different cultures and working models- You display responsiveness and decisiveness.- You understand the importance of a customer centric unit in a consulting business- You display tact, patience, and the ability to handle stressful situations.- You’re good at thinking strategically, setting goals, priorities, and objectives for the team, and ensuring high quality and outstanding results.
**YOU BRING (EXPERIENCE & QUALIFICATIONS)**:
- You have a bachelor's or similar degree, ideally in business, marketing, or a related field, with strong research knowledge
- Minimum 8-10 years of experience in a professional services environment and 4+ years of experience in leadership, project and people management
- You’ve acquired solid experience in defining workflow processes
- You have a clear understanding of technological advancements to improve quality, processes, and hub efficiency
**YOU'LL WORK WITH**:
Our knowledge and research specialists collaborate with global colleagues across BCG to bring expertise and capabilities to the service of our clients. Our team is made up of a diverse pool of knowledge and research positions that allow us to pursue exciting, innovative research careers.
**ADDITIONAL INFORMATION**:
The Data and Research Services (DRS) function is a dynamic and highly visible center of excellence focused on business research and process innovation. We collaborate with our consulting teams to bring advanced research capabilities to support projects and clients. DRS provides specialist research services to consulting teams and our Knowledge Team, taking deep pride in delivering rapid and precise results.
DRS works with both qualitative and quantitative data, conducting research and providing synthesized results from over 100 commercial sources, publicly available data, company, and industry research, macro-economic, commodities and trade data
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