IT Support Trainee

hace 4 meses

Madrid, España Radisson Hotel Group, Madrid Office-Information Technology A tiempo completo

**THE JOB**:
We are looking for an intern to work in the IT Team, based at Radisson Hotel Group’s EMEA headquarters in **Madrid** for 6 months.

The IT intern will be an important support figure within the IT team and will provide help in different daily tasks and projects, actively contributing to improve the quality of the service and to ensure the whole company runs smoothly. The trainee will be trained by the IT Managers in the first weeks in order to develop the necessary knowledge and skills to be an independent problem-solver. The internship is a great opportunity to get to know how an IT team works, develop new skills and gain experience in the IT field.

**DURATION**: 6 months, starting as soon as possible.

**KEY RESPONSIBILITIES**:

- Help the IT team with daily support tasks
- Setting up of the different equipment (laptop, workplaces, audiovisual equipment...)
- Provide videoconference (Teams specially) assistance to our users
- Contribute to the implementation of small projects together with the team
- Taking care of the hardware inventory
- Responding in a timely manner to service issues and requests (Help Desk) and follow up

**A SUCCESSFUL TRAINEE**:

- Has to be enrolled in a school program in order to be eligible for the internship
- Has affinity with IT in the academic curricula
- Has a good understanding of Microsoft Windows 10 (installation and configuration, imaging solutions ), Android / iOS. MacOS would be a plus
- Is supportive
- Video collaboration systems (Logitech or other Teams based)
- Has good Excel, Word and PowerPoint skills. Other MS365 tools: Teams specially
- Is fluent in English, both verbal and written
- Has a sharp eye for detail and is very accurate and precise
- Has soft skills and is a good communicator
- Must be able to prioritise and work within tight deadlines
- Is trustworthy, has a high level of passion and integrity
- Can work in Europe

**COMPANY DESCRIPTION**:
INDEXECINDUS

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