Global Product Director: Customer Engagement

hace 2 semanas

Madrid, España Santander A tiempo completo

Global Product Director: Customer Engagement

Country: Spain

Let us tell you more about this position :)

**WHY YOU SHOULD CONSIDER THIS OPPORTUNITY**

**Retail & Commercial Division **aims to transform the business by defining and implementing the global strategy and ambition for R&C business across all geographies according to the principles outlined in the operating model.

This will include the definition of the key strategic objectives and the instruments for achieving them, with a focus on:

- **Product and customer experience simplification and standardization across countries.**:

- **Process automation and organization delayering and simplification.**:

- **Common technology platform deployment, with global T&O outflow management.**:
This will be carried out through coordination with the countries, aligned with the strategy and priorities of the global business.

It is a crucial transformational role with accountability of running the end-to-end retail & commercial product area and its strategic, transformation and customer experience accountabilities. This role will predominantly be responsible for developing and delivering ambitious transformation plans for customer engagement and digital products horizon. The role is a combination of strategy, delivery, and growth.

Santander is proud of being an organization where there are equal opportunities regardless of gender identity, culture and disability. Our mission is to contribute to help m ore people and business prosper. We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

**WHAT YOU WILL BE DOING**

As **global product director, **you will have accountability for defining and executing projects for transforming the retail & commercial business, together with the local teams, T&O and other global teams.

**_The key deliverables of the role include: _**
- Leading the product transformation. Navigating several workstreams, third parties and stakeholders, including the oversight of key dependent workstreams.
- Leading the global new products team with the different stakeholders involved: T&O, Customer Experience, Process, Legal & Compliance.
- Prioritizing work for Agile teams, interpreting evidence and ensuring that their teams can follow a clear roadmap of prioritized activities across the product development lifecycle.
- Build the market product roadmap and prioritize the request of new products/ programs.
- Managing an execution plan in collaboration with country stakeholders, Product Owners and local and global squads**:_Scope/impact of product _**(Able to set the vision, roadmap and backlog for a product in a way that has a measurable impact on Santander’s strategic objectives), and **_Risk/strategic business _**criticality of product (manage and mitigate risks as they relate to the delivery, usability, viability and performance).
- Leading a hypothesis-driven design methodology to enable rapid experimentation and customer empathy throughout the ideation and development stage of the products.
- Anticipate and assess regulatory potential changes that can impact our strategy or delivery roadmap or that can be translated into business opportunities.
- Measuring impact (to business and customer metrics) and proposing initiatives based on learnings from analytics and customer feedback.
- Facilitating best practice sharing and adoption amongst countries through organizing sharing sessions and workshops

**_What we are looking for: _**
- Experienced professional (7-15 years of experience) with a passion for customers, transformation and product design / delivery
- Creative and data-driven problem solver, proactive in overcoming challenges and engaging diverse stakeholders
- Role model in customer-led strategy and product development
- Results orientation, demonstrates and measures impact
- Demonstrated track record of implementing “design for excellence” principles
- Self-starter, with strong team collaboration
- Ability to work across the organization to align resources to the projects
- Ability to learn, retain, communicate technical product information
- Ability to create, manage and sustain influential business relationships
- Fluent in English and Spanish

  • Global Product Director: Customer Engagement

    hace 4 semanas

    Madrid, Madrid, España Santander A tiempo completo

    Global Product Director: Customer EngagementCountry: SpainLet us tell you more about this position :)WHY YOU SHOULD CONSIDER THIS OPPORTUNITYAt Santander ) we are key players in the transformation of the financial sector. Do you want to join us?Retail & Commercial Division aims to transform the business by defining and implementing the global strategy and...

  • Global Product Director: Customer Engagement

    hace 4 semanas

    Madrid, España Santander A tiempo completo

    Global Product Director: Customer EngagementCountry: Spain Let us tell you more about this position :) WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander () we are key players in the transformation of the financial sector. Do you want to join us? Retail & Commercial Division aims to transform the business by defining and implementing the global...

  • Global Associate Director, Customer Engagement Analytics

    hace 4 semanas

    Madrid, España Novartis A tiempo completo

    Job Summary/Purpose :The Customer Engagement team, as part of Sandoz Technology, is responsible for implementing and supporting the company's digital tools and platforms, such as customer relationship management (CRM) and marketing automation systems, e-commerce & HCP portals, and mobile applications, as well as the strategy of the company’s omnichannel...

  • Global Manager, Customer Engagement Data Mgmt

    hace 4 semanas

    Madrid, España Novartis A tiempo completo

    2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength! Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers...

  • Global Associate Director Product Owner Customer

    hace 4 semanas

    Madrid, España Sandoz Farmacéutica, S.A. A tiempo completo

    As the Customer Data Platform Lead, your main objective is to set the vision and strategy for the Customer Data Platform platform. You will support Sandoz Customer Engagement strategy by identifying opportunities to optimize customer experience and campaigns. Your role also involves building and owning Customer 360 and Customer Data Platform products to...

  • Onboarding and Customer Engagement Product Leader

    hace 5 días

    Madrid, España Western Union A tiempo completo

    -Western Union Madrid, Spain Posted 11 hours ago Permanent Competitive **Onboarding and Customer Engagement Product Leader - Madrid, Spain**Western Union powers your pursuit.** As the Onboarding and Engagement Leader, you will play a vital role in ensuring a seamless onboarding experience for our customers, while also driving product growth and success....

  • Customer Engagement Hub Manager

    hace 7 días

    Madrid, España AstraZeneca A tiempo completo

    At AstraZeneca we believe in the potential of our people and you’ll develop beyond what you thought possible. We make the most of your skills and passion by actively supporting you to see what you can achieve no matter where you start with us. In a moment of complete transformation, we need to grasp and boost all the Digital capabilities integrating them...

  • Senior Manager, Customer Engagement Technologies

    hace 4 semanas

    Madrid, España Galderma A tiempo completo

    Description The Senior Manager, Customer Engagement Technology will lead the discovery, implementation, adoption, and continuous improvement of our Customer and MarTech (SalesForce) Platforms and other customer engagement technology and digital applications and services that enable best of breed Digital Initiatives and Marketing Automation for our...

  • Global Director Medical Technology Solutions

    hace 3 semanas

    Madrid, España Sandoz International Gmbh A tiempo completo

    Global Director Medical Technology solutions Your key responsibilities: Your responsibilities include, but not limited to: • Product Portfolio: Support the definition and delivery of the Medical Digital & Technology portfolio which includes but is not limited to: Medical information Management, Evidence Dissemination & Education, Insights...

  • Director, Product Growth

    hace 7 días

    Madrid, España Ouro A tiempo completo

    **About the Company**: Ouro is dedicated to delivering financial empowerment to millions of Americans, leveraging a proprietary payments technology platform that fuels its fintech product innovations. From prepaid, credit and debit account solutions, to digital account and money movement services, Ouro has a broad suite of products and technologies that...

  • Product Director – Zinia

    hace 4 días

    Madrid, España Santander A tiempo completo

    Product Director – Zinia (Openbank)Country: Spain Product Director – Zinia (Openbank) Join Openbank, the % digital bank of the Santander Group, where innovation meets opportunity! With over million customers across Spain, Germany, the Netherlands, Portugal, we're leading the way in digital banking. From loans and mortgages to a cutting-edge, fully...

  • Global Lead, Customer Data

    hace 4 semanas

    Madrid, España Sandoz A tiempo completo

    The role will be responsible to maintain, build, and evolve global Data solutions and to deliver reports and customer insights to Customer Engagement, Commercial team and Markets. The role holder is expected to own and deploy a customer-centric, data-driven approach focusing on 360 view of customer. - The Global Lead of Customer Data and Insight will play a...

  • Global HR Director

    hace 4 semanas

    Madrid, España Ethikos A tiempo completo

    **¿Eres apasionado/a de los recursos humanos y estás buscando un puesto de alto nível con impacto global? Si es así, ¡sigue leyendo!** Nuestro cliente, una empresa internacional líder en su sector, está buscando un/a **Director/a Global de Recursos Humanos** para incorporarse a su equipo en Barcelona. Este puesto implica ofrecer dirección...

  • Associate Director, Product Management

    hace 4 semanas

    Madrid, España Wolters Kluwer Legal Software France S.A.S. A tiempo completo

    #Bethedifference If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer , and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that...

  • Global Account Director

    hace 7 días

    Madrid, España MBR Partners A tiempo completo

    Our client is a growth company focused in the Telecom Monitoring, Analytics, and Automation. They are positioned to make self-driving networks happen and we believe that networks should be run autonomously so that humans can focus on higher-level tasks. Their mission is to provide A Sustainable Future Through Digitalisation. We are looking for an Account...

  • Consultor/a Dynamics Customer Engagement

    hace 4 semanas

    Madrid, España SEIDOR A tiempo completo

    Humanizando la Tecnología. Somos una gran empresa con alma de start-up. Nos organizamos por unidades de conocimiento expertas que colaboran entre sí.  Por ello buscamos personas inquietas, que les motiven los retos y con ganas de crecer personal y profesionalmente , que se unan a nuestro equipo para tener un impacto positivo en el mundo a...

  • Global Associate Director, Strategy

    hace 1 mes

    Madrid, España Wolters Kluwer A tiempo completo

    As Associate Director of Strategy, International Segment at Wolters Kluwer Health, Clinical Effectiveness, you will play a key role in identifying and advancing operational priorities and segment strategies. You will lead efforts that promote team success, including cross organization collaborations, that assure successful achievement of segment priorities...

  • Global Pricing Director

    hace 1 mes

    Madrid, España Morgan Philips Executive Search A tiempo completo

    Global Pricing Director - Barcelona Morgan Philips, is seeking a Global Pricing Director for a multinational company in the pharmaceutical sector located in Barcelona. **Responsibilities**: Partner with price & market access directors to develop price and market access strategy and other strategic options. **Lead execution of pricing strategies of launch...

  • Global Partner Business Manager

    hace 3 días

    Madrid, España VMware A tiempo completo

    Search Jobs **Job Description**: Why will you enjoy this new opportunity? The Broadcom End-User Computing Division empowers employees to do their best work from anywhere, through smart, seamless, and secure experiences. As digital workspaces continue to evolve, we are designing and engineering VMware Anywhere Workspace, a holistic platform built on our...

  • Global Commercial Excellence Director

    hace 7 días

    Madrid, España bioMérieux A tiempo completo

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...