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Customer Success con Un Nivel Nativo de Francés
hace 3 semanas
Si tienes experiência en Customer Success y quieres desarrollar una carrera dentro de la industria del transporte con una de las principales empresas del sector, esta es una gran oportunidad para ti, únete a nuestro cliente, con más de 35 años en el negocio y con más de 70.000 clientes en Europa.
¿Hablas francés nativo o tienes un nível alto y te gustaría formar parte de una empresa internacional? ¿Quieres participar activamente en la configuración del paisaje de la industria del transporte como parte de una empresa SaaS? Conviértete en su nuevo Customer Success Representative
Tareas
Como Customer Success te vas a ocupar de las siguientes funciones:
\- Te encargarás de gestionar la cartera de clientes.
\- Te centrarás en la retención y el upsell de los clientes existentes (B2B).
\- Te encargarás de la atención al cliente por teléfono y correo electrónico.
\- Te encargarás de resolver las preocupaciones de los clientes y resolver los problemas cuando sea apropiado.
\- Te encargarás de asumir la titularidad de los nuevos clientes incorporándolos y ayudándoles a configurar sus cuentas.
\- Te encargarás de aplicar las estrategias de desarrollo de clientes atendiendo a los mismos en la orientación inicial, el soporte técnico y los servicios de formación.
\- Te encargarás de apoyar al Departamento de Controlling en el proceso de cancelación, cobro y mediación de deudas.
**Requisitos**:
**Eres la persona que estamos buscando si**:
\- Tienes experiência previa en atención al cliente o ventas.
\- Tienes un nível de francés nativo o muy fluido
\- Vives a poca distancia de Barcelona
\- Tienes un nível de español y/o inglés fluido.
\- Eres ingenioso y altamente motivado, con un enfoque en la satisfacción del cliente.
\- Te gusta el trabajo en equipo y eres capaz de construir buenas relaciones con el equipo y los clientes.
\- Se valorará la experiência con Salesforce.
Beneficios
\- Contrato indefinido
**\- Salario**: 25k + bonus
\- Horario flexible
\- Modelo de trabajo híbrido/remoto
\- Trabajo desafiante en un entorno internacional.
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