Team Lead Onboarding

hace 5 días


Barcelona, España Lodgify A tiempo completo

Lodgify is a fast-growing SaaS start-up which empowers vacation rental owners and property managers to create a professional website and grow direct bookings, free from commissions. Twice featured in Wired’s 100 Hottest European start-up list, Lodgify has an international team of over 25 different nationalities

To continue our growth, we are looking for a driven Team Lead to lead our Onboarding specialists

Your job will combine both team management and implementations of the customers accounts:
**Team Management**:

- Manage a team of 6-8 people
- Mentor the team in mastering their consultative approach with customers.
- Hire and train new team members
- Ensure the achievement of quarterly targets and KPIs
- Oversee your team to ensure processes, policies, and standards are achieved
- Collaborate with your direct supervisor in the continuous improvement of the process to maximize your team’s performance
- Work together with the other departments (Sales, Support, Product, etc.) to maximize value for customers.

**Customer Implementation**:

- Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls
- Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
- Provide a consultative approach to customers to ensure a proper utilization of Lodgify
- Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
- Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team.

**Requirements**:

- You have Native/Near native level of English. Spanish, French, Italian or German is a plus.
- 2+ years of experience as a team lead for an onboarding/account management/customer success/sales team
- 2+ years of experience as an account manager/onboarding/customer success/sales in a high growth SaaS environment
- Demonstrated mentoring and personnel development with individuals
- Driven by challenges and capable to multi task
- Strong organizational skills with a problem-solving attitude and detail orientation
- Tech savvy with an ability to fully understand our software
- Experience negotiating and handling commercial conversations with customers in a consultative manner
- Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
- Fast learner and capable to keep up with a fast growing environment
- Experience in the vacation rental software industry is preferred
- Experience using Hubspot, Zendesk and Google tools is preferred

**Benefits**
- Permanent contract
- Opportunities of growth and development.
- Work-from-home flexibility (in Barcelona)
- 25 working days of vacation
- Computer and gadgets for your daily work
- Monthly meal vouchers,
- Private health insurance (that includes travel insurance, dental plan and psychology sessions)
- English and Spanish online courses
- Flexible working hours
- Referral program with paid compensation
- Baby kit for new parents
- Equipment provided for Home Office setup
- Participate in office and team building events.
- Nice office space with playroom in central location
- Breakfast at the office: Coffee, fruits and more
- Become part of Lodgify's friendly international team, of over 29 different nationalities, at the heart of Barcelona.
- We are proud to have an international team that acknowledges a variety of backgrounds, perspectives and skills. At Lodgify, we celebrate diversity and difference, and we are strongly committed to building an inclusive environment for all our employees._



  • Barcelona, España The Knot Worldwide A tiempo completo

    **WHAT WE DO MATTERS**: Here at The Knot Worldwide, we believe in doing work that matters. In 16 countries around the world, our leading family of brands (The Knot, WeddingWire, Bodas, Hitched, The Bash, The Bump, and more) inspire, inform, and celebrate our communities as they move through life’s milestones. Our couples and business partners depend on us....


  • Barcelona, España Criteo A tiempo completo

    **Who we are** At Criteo, our culture is as unique as it is diverse. With offices around the world, our incredible team of 2,600 Criteos collaborates to create an open & inclusive environment. We work together to achieve our goals, push boundaries, and be impactful. All of this supports us in our mission to power the world’s marketers with trusted &...


  • Barcelona, España Amenitiz A tiempo completo

    At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier...


  • Barcelona, España Semrush A tiempo completo

    Job Description Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don’t miss your chance. This is our Customer Success Team Lead, Onboarding (Global Customer Success Onboarding Team) role for those who are goal and success-oriented. Tasks in the role - Lead,...


  • Barcelona, Barcelona, España Team A tiempo completo

    Company Overview: Cambell is a leading hosting services provider, serving as a reliable one-stop partner for various IT infrastructure, websites, or applications. They offer strategic advice, implementation, management, and maintenance to help companies overcome specific IT challenges and optimize their existing infrastructure in terms of continuity,...


  • Barcelona, España Papaya Global A tiempo completo

    Papaya Global, an award-winning B2B tech unicorn, is on a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology offers a comprehensive solution for managing global workforces, covering everything from hiring and onboarding to managing and paying employees in over 160...

  • Engineering Team Lead

    hace 3 semanas


    Barcelona, Barcelona, España StudentUniverse A tiempo completo

    About the Role:We are seeking a highly skilled Technical Lead to join our team in Barcelona. This is an exciting opportunity for a seasoned professional to lead and manage a team of engineers, drive accountability, and ensure quality output.Key Responsibilities:Lead technical planning for projects, maintain team velocity, and drive accountability.Work with...


  • Barcelona, España EcoVadis A tiempo completo

    Company Description **Work smart, have fun and make an impact!** **EcoVadis is the leading provider of business sustainability ratings**. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and...


  • Barcelona, Barcelona, España Team A tiempo completo

    Company Overview: Combell is a leading provider of hosting services, with a strong focus on reliability and one-stop-shop solutions for IT infrastructure, websites, and applications. Our team helps companies optimize their existing infrastructure in terms of continuity, availability, security, and cost efficiency.Your Opportunity: As a Software Team Lead,...

  • Lead KYB Team Manager

    hace 3 semanas


    Barcelona, Barcelona, España Sequra A tiempo completo

    About seQura\At seQura, we strive to provide innovative payment solutions that cater to the diverse needs of our customers. Our commitment to flexibility and ease-of-use has enabled us to establish a strong presence in Retail, Education (EduQa), Optics (OptiQa), Repairs, and Travel sectors.\Born in Barcelona, seQura is a rapidly expanding fintech company,...

  • Engineering Team Lead

    hace 7 meses


    Barcelona, España Flight Centre Travel Group A tiempo completo

    WhereTo is a business travel startup from San Francisco that evolved into an agile development and design studio within the Flight Centre family. We build travel solutions used by some of the largest companies on the planet - we have just one goal: making business travel better for everybody. WhereTo provides an AI-powered travel platform for corporate...


  • Barcelona, Barcelona, España Studentuniverse A tiempo completo

    Job Overview">We are seeking an experienced Software Engineering Team Lead to join our agile development and design studio in Barcelona. As a Technical Lead, you will be responsible for managing engineers on your team, driving accountability, and ensuring quality output.About the Role">In this full-time remote position, you will work with cross-functional...


  • Barcelona, España Amenitiz A tiempo completo

    .At Amenitiz, we're on a mission to simplify hospitality management, whether it's in the bustling streets of Paris or the serene Uyuni Salt Flats of Bolivia.Empowering over 12,000 hoteliers worldwide, we're more than just another SaaS scale-up—we're revolutionizing one of the world's oldest industries. With over $50 million raised from top-tier VCs who...

  • Team Lead

    hace 7 meses


    Barcelona, España The Yuki Company BV A tiempo completo

    Yuki is one of the leading innovators in the domain of accounting and financial administration. We are rapidly growing and, as a product driven organisation, it makes us proud that our SaaS solution is used by nearly 75,000 entrepreneurs and more than 1,100 accountancy firms across The Netherlands and Belgium. At Yuki, 200 employees, of which 65+ in product...

  • Team Lead

    hace 7 meses


    Barcelona, España The Yuki Company BV A tiempo completo

    Yuki is one of the leading innovators in the domain of accounting and financial administration. We are rapidly growing and, as a product driven organisation, it makes us proud that our SaaS solution is used by nearly 75,000 entrepreneurs and more than 1,100 accountancy firms across The Netherlands and Belgium. At Yuki, 200 employees, of which 65+ in product...


  • Barcelona, España Kapsch Trafficcom Transportation Sa. A tiempo completo

    Software Development Team Lead Madrid Full time Kapsch is one of Austria's most successful global technology companies.With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas.As a family-owned...

  • R2R Senior Team Lead

    hace 4 semanas


    Barcelona, España Page Personnel A tiempo completo

    R2R Senior Team Lead At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates, and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we...

  • R2R Senior Team Lead

    hace 4 semanas


    Barcelona, España Page Personnel A tiempo completo

    R2R Senior Team LeadAt the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates, and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we...

  • Onboarding Manager

    hace 3 meses


    Barcelona, España SiteMinder A tiempo completo

    At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

  • Head of Onboarding

    hace 4 meses


    Barcelona, España Amenitiz A tiempo completo

    At Amenitiz, we’re on a mission to democratise technology for independent hoteliers worldwide, from the bustling streets of Paris to the serene Uyuni Salt Flats in Bolivia. Empowering over 12,000 hoteliers worldwide, we’re not just another SaaS scaleup - we’re revolutionising one of the world’s oldest industries. With over $50M raised from top-tier...