Customer Success Manager

hace 3 semanas

Barcelona, España Qualifyze GmbH A tiempo completo

**About Qualifyze**

Founded in September 2017, Qualifyze is the fastest growing GxP supplier audit provider in Europe. It counts with the first online platform that connects pharma companies, suppliers and auditors, and works with industry leaders worldwide. Its goal is to become the biggest audit marketplace in the world, while making audit processes more transparent and sustainable. The company is made up of an experienced, dynamic and highly optimistic multicultural team that strives towards greatness together.

**Main responsibilities**:
As a Customer Success Manager, you will play a crucial role in driving customer satisfaction and ensuring the long-term success and retention of our clients. You will work in close collaboration with the Key Account Manager for the DACH market to understand customer needs, provide exceptional service, and drive upsell and renewal opportunities. Your primary focus will be on building strong relationships with key stakeholders, understanding their goals and objectives, and aligning our products and services to meet their needs.
- Collaborate with the Key Account Manager to sell subscription and SaaS solutions to customers, ensuring revenue targets and customer acquisition goals are met.
- Develop a deep understanding of customer needs, pain points, and goals to effectively position our products and services as solutions.
- Nurture and strengthen relationships with key client stakeholders by serving as a trusted advisor and building rapport based on industry expertise and product knowledge.
- Conduct regular check-ins with clients to proactively address any concerns, provide product updates, and identify opportunities for upselling or cross-selling.
- Act as the main point of contact for clients, addressing inquiries, resolving issues, and managing escalations in a timely and professional manner.
- Collaborate with the Customer Support team to ensure seamless onboarding, training, and ongoing support for clients.
- Monitor customer usage and engagement with our solutions, identify areas for improvement or optimization, and provide recommendations to maximize value.
- Collaborate with the Product team to communicate customer feedback, gather requirements for new features or enhancements, and advocate for customer needs.
- Maintain accurate and up-to-date records of customer interactions, opportunities, and account information using CRM software.
- Stay informed about industry trends, competitive landscape, and emerging technologies related to subscription and SaaS solutions.
- Bachelor's degree in business, marketing, or a related field. Relevant certifications or equivalent work experience will also be considered.
- Proven experience as a Customer Success Manager, Account Manager, or in a similar customer-facing role, ideally within the subscription or SaaS industry.
- Strong sales and negotiation skills, with a track record of meeting or exceeding targets.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Customer-centric mindset with a genuine passion for delivering exceptional service and driving customer success.
- Ability to think strategically, understand the big picture, and align customer needs with the company's products and services.
- Proactive problem-solving skills with the ability to identify and address issues before they become critical.
- Self-motivated and able to work independently, while also collaborating effectively within a team.
- Familiarity with CRM software and other relevant tools to manage customer relationships and track performance.
- Knowledge of the subscription and SaaS industry, including understanding of recurring revenue models and key metrics.

If you are a results-driven professional who thrives in a dynamic and customer-focused environment, we would love to hear from you. Join our team and contribute to our mission of delivering exceptional subscription and SaaS solutions to our valued clients.

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