Customer Engineer
hace 1 semana
NPAW is the leading video intelligence company helping online streaming services grow. A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue.
**Description**
We are looking for a motivated, success-driven Sales Engineer with experience in the CDN sector to work along with company Sales and Customer Success teams to ensure successful opportunity management and customers’ on-boarding and integrations.
**Responsibilities**
From a sales standpoint:
- Technical communications with prospects and customers showcasing the product, providing technical details, resolving service-related issues.
- Collaborate with the development team to attend customers' specific needs.
- Collaborate with product management to bring important insights from the customers’ and prospects’ point of view.
- Help develop new business with existing clients and/or identify areas of improvement with existing clients and collaborate with sales teams to grow opportunities and ensure growth attainment to exceed sales quotas.
During the pre-sales stage:
- Secures input from all necessary solution stakeholders. Adapts solutions, as necessary, to ensure appropriate support.
- Customers’ follow up and expectations’ management.
- Writing technical offerings and integration documentation.
- Coordinates closely with sales and service resources to align solution design with customers’ business requirements. Examples: POC, RFI, RFP’s, etc.
- Supports Sales on Product demonstrations when required.
- Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
As a technical account manager:
- Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Guarantee our customers are receiving appropriate support from all areas of the business and follow up every issue.
- Proactively offer ideas and insights to improve the customer's issues and challenges.
- Identify opportunities for upgrades and growth.
**Requirements**:
- 2-3 years of experience as Pre Sales Engineer / Customer Support Engineer in the Video Delivery Sector and specifically on the Content Delivery Network subsector.
- Advanced level of English.
- Excellent communication skills.
- Tech savvy person. Ability to understand technical documentation and extract the product value.
- Empathy and social boldness
- Customer-oriented person.
- An autonomous, results-oriented person with focus, perseverance, determination, and energy.
**Benefits**
- Competitive salary
- Permanent contract
- Flexible compensation plan
- Restaurant
- Transport
- Nursery
- Health insurance
- Hybrid remote-office work
- Flexible work schedule
- 23 days of holidays per year
- Birthday afternoon off
- Career growth opportunities
- Access to continuous training
- Language lessons
- Referral bonus
- International & multicultural team (more than 20 nationalities)
- Fun environment: volunteering, company events, BBQs, pizza days, etc.
- An amazing technological challenge
Follow us on Linkedin and Twitter to see what we are up to, or have a look at Instagram to see what it's like to work at NPAW
- We celebrate the diversity, and we want our employees to reflect those differences. At NPAW, we’re committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status, or any other characteristic protected by applicable law._
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