Customer Engineer

hace 1 semana

Madrid, España Equinix A tiempo completo

Customer Engineer

Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. With Equinix Metal, customers can rapidly deploy automated single-tenant infrastructure and interact with 2,000+ networks and 3,000 cloud and service providers. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

**Job Summary**

Equinix Digital Services is looking for a technical leader to join our Customer Engineering team. As a Senior Customer Engineer, you will be a key member of our global customer facing team, helping SysAdmins, Site Reliability Engineers, and Network experts drive outcomes using our platform.

As a Customer Engineer, you serve as a technical partner to our customers, helping to accelerate their efforts to build solutions on top of Equinix Digital Services. To do this, you’ll need to draw upon your experience with networking, and systems administration.

This role requires both technical and communication skills including general troubleshooting; network performance testing; and a desire to engage with stakeholders across a variety of mediums — from live chat and Slack, to our ticketing system.

Join us and play a key part in establishing Equinix at the forefront of developer-led infrastructure

**Responsibilities**

As a Customer Engineer you will:

- Be responsible for providing technical support to Equinix Digital Services customers through a variety of platforms such as
- Live chat
- Private and public Slack channels
- Provide support to new and existing customers, including:

- Responsibility for queue sanitation, ticket triaging, troubleshooting and resolution
- Follow-up with customers and relevant stakeholders throughout Equinix Digital Services
- Be an expert resource on Equinix Digital Services:

- Ensure familiarity with all aspects of the Equinix Digital Services platform
- Constantly expand your knowledge of common use cases and deployments
- Understand and practice with Equinix Digital Service’s API
- Support customers and operations team members:

- Observe and help to lead incident management protocols
- Serve as a communication lead as needed during customer-impacting events
- Provide relevant details to sales, account, product, and operations teams
- Ensure excellent documentation to enhance self-service
- Provide content and edits to our public facing documentation
- Provide content and edits to internal documentation to support Standard Operating Procedures (SOPs), team training and employee onboarding

**Qualifications**
- You have excellent communication skills
- You have a background in (and passion for) physical and cloud infrastructure
- You enjoy helping people succeed and finding solutions to difficult technical challenges
- You have deep and proven experience with Linux, including L2 and L3 Networking
- You are familiar with different DevOps tools such as Ansible and Terraform
- You are familiar with various public and hybrid clouds (AWS, GCP, Openstack)
- You are familiar with incident management
- You are a natural leader, helping to educate and develop those around you
- You are willing to work on a holiday and rotational shift

Critical Success Factors
- Demonstrate a balance of humility and ambition
- Curious about technology and solving customer problems
- Excellent communication skills (written English)

Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

  • Customer Engineer

    hace 7 días

    Madrid, España NCR A tiempo completo

    Customer Engineer - Desarrolla actividades de Instalaciones, Certificación e Implementación de Cableados y Mantenimiento Técnico de los equipos de los clientes, asegurando el correcto funcionamiento de los mismos y la satisfacción del cliente. - Es responsable de Confeccionar y reportar los Informes de Actividad, acorde con las herramientas de gestión...

  • Senior Process Engineer

    hace 5 meses

    Madrid, España The Chemical Engineer A tiempo completo

    JOB DESCRIPTIONWood is currently looking for a Senior Process Engineer to participate in our Basic design projects for international clients across the energy transition markets, especially in relation to the hydrogen value chain, as well as petrochemicals, and refining sectors.We are looking for an experienced engineer, with a broad range of process design...

  • Senior Process Engineer

    hace 2 meses

    Madrid, España The Chemical Engineer A tiempo completo

    JOB DESCRIPTION Wood is currently looking for a Senior Process Engineer to participate in our Basic design projects for international clients across the energy transition markets, especially in relation to the hydrogen value chain, as well as petrochemicals and refining sectors. We are looking for an experienced engineer, with a broad range of process design...

  • Senior Process Engineer

    hace 1 mes

    Madrid, España The Chemical Engineer A tiempo completo

    JOB DESCRIPTIONWood is currently looking for a Senior Process Engineer to participate in our Basic design projects for international clients across the energy transition markets, especially in relation to the hydrogen value chain, as well as petrochemicals and refining sectors.We are looking for an experienced engineer, with a broad range of process design...

  • Customer Engineer

    hace 6 meses

    Madrid, España Ncr A tiempo completo

    Customer Engineer- Desarrolla actividades de Instalaciones, Certificación e Implementación de Cableados y Mantenimiento Técnico de los equipos de los clientes, asegurando el correcto funcionamiento de los mismos y la satisfacción del cliente.- Es responsable de Confeccionar y reportar los Informes de Actividad, acorde con las herramientas de gestión...

  • Customer Support Engineer

    hace 7 meses

    Madrid, España Page Personnel España A tiempo completo

    Customer Support Engineer / SRE que quiera trabajar en un horario de tarde (14:30 a 22:30) para cubrir la zona horaria del este y parte de la zona horaria del Pacífico. empresa dedicada a dar servicios de tecnología a diferentes cliente|plan de carrera - Dominio del entorno Linux. (4 años de experiência) - tener al menos 4 años de experiência...

  • Customer Services Engineer

    hace 3 semanas

    Madrid, España Barco A tiempo completo

    Customer Services EngineerLocation: Madrid, ESCompany: BarcoBarco is looking for a new Customer Services Engineer in Spain. As a Customer Services Engineer, you'll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented...

  • Customer Support Software Engineer

    hace 2 meses

    Madrid, España Ic Resources A tiempo completo

    Embedded Software Engineer (Permanent Role)Join a company based in Madrid that specializes in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems.These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed are...

  • Customer Support Software Engineer

    hace 1 mes

    Madrid, España Onyx-Conseil A tiempo completo

    Embedded Software Engineer - (Permanent Role)Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems. These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed...

  • Customer Support Software Engineer

    hace 1 mes

    Madrid, España Onyx-Conseil A tiempo completo

    Embedded Software Engineer - (Permanent Role) Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems.These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed...

  • Customer Support Software Engineer

    hace 2 meses

    Madrid, España Ic Resources A tiempo completo

    Embedded Software Engineer -  (Permanent Role) Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems.These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed...

  • Customer Support Software Engineer

    hace 2 meses

    Madrid, España Ic Resources A tiempo completo

    Embedded Software Engineer –  (Permanent Role) Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems.These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and...

  • Customer Services Engineer

    hace 4 semanas

    Madrid, España Barco A tiempo completo

    **Date**:Dec 13, 2024 **Location**: Madrid, ES **Company**:Barco Barco is looking for a new** Customer Services Engineer**in **Spain**. As a Customer Services Engineer, you’ll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service - and...

  • Customer Support Software Engineer

    hace 1 mes

    Madrid, España Onyx-Conseil A tiempo completo

    Embedded Software Engineer - (Permanent Role)Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems. These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed...

  • Customer Support Software Engineer

    hace 4 semanas

    Madrid, España Onyx-Conseil A tiempo completo

    Embedded Software Engineer - (Permanent Role) Join a company based in Madrid that specialises in advanced plastic optical fiber (POF) technology to deliver robust, cost-effective, and high-performance communication systems. These solutions are particularly advantageous in automotive, industrial, and home networking applications, where reliability and speed...

  • Customer Services Engineer

    hace 4 semanas

    Madrid, España Barco A tiempo completo

    Barco is looking for a new Customer Services Engineer in Spain.As a Customer Services Engineer, you'll support our partners in deploying and servicing visualization systems in the Corporate and Control Room area and you will be key to ensure Barco remains a truly service- and client-oriented company.Key responsibilities Provide technical remote and on-site...

  • Customer Engineer

    hace 1 semana

    Madrid, España NPAW A tiempo completo

    NPAW is the leading video intelligence company helping online streaming services grow. A global pioneer in its space, NPAW has over a decade of experience developing ground-breaking, scalable analytics solutions to optimize performance and user engagement, to build media experiences that maximize revenue. **Description** We are looking for a motivated,...

  • Customer Services Engineer

    hace 9 meses

    Madrid, España Woopjobs A tiempo completo

    Elevate your career with a market leader in visualization solutions, seeking a dedicated Customer Service Engineer to join the dynamic team in the Madrid office. This role is pivotal in maintaining the company's reputation for exceptional service and client focus, providing technical support and fostering strong relationships with partners and customers in...

  • Senior Software Engineer

    hace 3 semanas

    Madrid, Madrid, España Amazon A tiempo completo

    About the RoleAmazon is seeking a skilled Senior Software Engineer to join its Customer Service organization, driving automation and self-service solutions for customers.

  • Customer Engineer

    hace 7 días

    Madrid, España Microsoft A tiempo completo

    We are currently looking for Customer Engineers with Security technology expertise to join our team. Are you looking to join a team where you help customers use the latest technology, where you receive cutting edge training and where you´re empowered to make a difference? Are you ready to seize an opportunity to drive the highest technical quality and put...