Service Desk T2 Engineer
hace 2 días
Are you interested in becoming part of an international company?
An exciting opportunity has arisen to join our IT team, we are looking for an IT Service Desk N2 to provide support while most people sleeps (00:00h - 08:00h).
**What are we looking for?**
You will successfully provide excellent customer service, resolve IT incidents, and escalate to providers or Infrastructure Teams those incidents that fall outside the scope of the competencies and skills of Tier 2.
**Responsibilities**
- Perform troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution for each incident, ensuring the solution is permanent rather than a workaround.
- Perform troubleshooting by resolving the incidents before escalating to a third party or third level escalation inside our organization.
- Provide accurate information on IT products or services.
- Log tickets and update them with events, problems, and outcomes information.
- Strictly follow policies and procedures.
- Keep customers updated with status and information.
- Pass on any relevant feedback or suggestions by customers to the line manager.
- Identify and suggest possible improvements on procedures.
- Check and set up workstations with computers and necessary peripheral devices.
- Create training to tier 1 support team about company knowledge and configuration.
- Manage new Service Desk projects, adding new software or changes in the current infrastructure.
- As a senior member of IT Support, you will propose ideas and support the line manager's changes, to maintain a positive culture of respect and continuous improvement.
**Requirements**:
**T**echnical / Professional Qualifications Preferred**
- Previous professional use of Windows environments (Windows 10)
- Good level of English to communicate with our international team, Spanish is a plus.
- IT degree or equivalent
- Demonstrable social media IT contents
- Cisco CCNA certification
- ITIL certification
**Benefits**
**What do we offer?**
- Full-time contract (39 hours/week)
- Fixed schedule: Monday to Friday, 00:00h - 08:00h
- Salary: Base 23,000€ gross annum + night hour bonuses
- 24 days holiday per year on a full-time basis
- A modern, international & friendly working environment - one of the best in the city
- Hybrid position
- Location: Barcelona, Spain
- CPM International does not discriminate based on race, creed, colour, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, physical or mental ability, veteran status, military obligations, or marital status,_
-
Service Desk T2 Engineer
hace 2 días
Barcelona, España CPM International A tiempo completoAre you interested in becoming part of an international company? An exciting opportunity has arisen to join our IT team, we are looking for a **IT Service Desk N2 **to cover the later day hours (from 16:00 - 00:00h). **What are we looking for?** You will successfully provide excellent customer service, resolve IT incidents, and escalate to providers or...
-
Service Desk Analyst, Barcelona
hace 1 mes
Barcelona, España The Adecco Group A tiempo completoService Desk Analyst Adecco Granollers precisa incorporar a un Service Desk Analyst para una importante empresa ubicada en Sant Celoni.La vacante es temporal para 3 meses de duración con posibilidad de formar parte del proceso de selección de la vacante.Responsabilidades Puede interactuar con servicios de red ingeniería de sistemas de software y / o...
-
IT Service Desk Agent
hace 4 días
Barcelona, España BCD Travel Corporate A tiempo completo**Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a IT Service Desk Technician who enjoys both a buzz and a challenge.** **IT Service Desk Agent** - Fulltime, homebased in Spain_ The IT Service Desk Technician represents the ICT Organization as a member of the IT Service Desk for Europe. The...
-
IT Service Desk Lead
hace 7 meses
Barcelona, España Adevinta A tiempo completoWe’re Adevinta, a global leader in digital marketplaces. Our household name brands, including Marktplaats in the Netherlands, mobile.de in Germany and leboncoin in France, reach hundreds of millions of people every month. We’re all about matchmaking, and our sites help people find whatever they’re looking for in their local communities - whether...
-
Service Desk Operator
hace 1 semana
Barcelona, España NTT Ltd A tiempo completoAt NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...
-
Service Desk
hace 4 meses
Barcelona, España Hub Talent A tiempo completoRequisitos: Más de 10 años en el Departamento de TI gestionando equipos en torno a Service Desk, Help Desk o gestión de Soporte al Usuario Imprescindible Nivel de Inglés B2/C1 Formación Técnica (FP o Ingeniería IT o Telco) Sólida experiencia en la gestión de equipos de al menos 10 personas Imprescindible experiencia en herramientas de ticketing y...
-
Service Desk Systems L2
hace 5 días
Barcelona, España Page Personnel España A tiempo completoManage Incident, Problem and Standard Requests Internataional company.|Located in Barcelona. - High level of English and Spanish. - At least 2 years of experience working in a similar position is a plus. - Experience providing support in multimedia, telecommunications, or IT infrastructure products/services. - Good knowledge of Operating Systems. -...
-
DevOps Service Desk Lead
hace 6 días
Barcelona, España Zurich Gruppe Deutschland A tiempo completo**Our opportunity** Zurich is heavily transforming to an organization where all our projects are built following DevOps methodologies. You have the chance to actively be part of this transformation and help shaping the future. You will be in charge of managing daily operations of the DevOps CoE service desk and coordinating the service desk team,...
-
Service Desk Infrastructure Engineer with German
hace 1 semana
Barcelona, España Eurofins A tiempo completoCompany Description **_ Why are we here?_** You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are...
-
Service Desk Engineer Tier 2
hace 6 días
Barcelona, España CPM A tiempo completoAre you interested in becoming part of an international company? An exciting opportunity has arisen to join our IT team, we are looking for a IT Service Desk N2 to cover the later day hours (from 16:00 - 00:00h). What are we looking for? You will successfully provide excellent customer service, resolve IT incidents, and escalate to providers or...
-
Service Desk Coordinator
hace 1 mes
Barcelona, España Fujitsu A tiempo completoREQUISITOS IMPRESCINDIBLES:Knowledge/expertise of:Managing IT assets: utilizing CMDB tools efficiently.Understanding and experience in Workplace & Service Desk services like End-User support (W10/11/MacOs).Collaboration Services (M365).Software packaging and deployment (Intune/SCCM), MAM, MDM, Identity Management (Azure Entra ID).Proficiency in managing ITSM...
-
Service Desk Analyst L2
hace 2 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, Spain Job no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...
-
Service Desk Analyst L2
hace 2 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, Spain Job no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email and walk-in requests. They will support our colleagues with the full range...
-
Service Desk Analyst L2
hace 1 semana
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, Spain Job no: 524492TVACBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...
-
Service Desk Analyst L2
hace 2 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full range...
-
Service Desk Analyst L2
hace 2 semanas
Barcelona, España Studentuniverse A tiempo completo.Service Desk Analyst L2 - Barcelona, SpainJob no: 524492TVACBrand: Product and TechnologyWork type: Fixed Term ContractLocation: BarcelonaCategories: Information & TechnologyThe L2 Service Desk Analyst role is responsible for providing the 2nd level of support for all telephone, email, and walk-in requests. They will support our colleagues with the full...
-
Service Desk 24X7
hace 3 semanas
Barcelona, España Malthusdarwin A tiempo completoMalthus Darwin es una empresa de Consultoría, especializada en la búsqueda, selección y evaluación de perfiles IT.Nuestro principal objetivo es proporcionar los mejores recursos humanos a nuestros clientes con la mayor rapidez y la máxima eficacia ofreciendo siempre un servicio de calidad.Actualmente estamos buscando un perfil de Service Desk 24x7 para...
-
Service Desk Coordinator
hace 1 mes
Barcelona, España Fujitsu A tiempo completoREQUISITOS IMPRESCINDIBLES:Knowledge/expertise of:Managing IT assets: utilizing CMDB tools efficiently.Understanding and experience in Workplace & Service Desk services like End-User support (W10/11/MacOs).Collaboration Services (M365).Software packaging and deployment (Intune/SCCM), MAM, MDM, Identity Management (Azure Entra ID).Proficiency in managing ITSM...
-
Service Desk Coordinator
hace 1 mes
Barcelona, España Fujitsu A tiempo completoREQUISITOS IMPRESCINDIBLES: Knowledge/expertise of: Managing IT assets: utilizing CMDB tools efficiently.Understanding and experience in Workplace & Service Desk services like End-User support (W10/11/MacOs).Collaboration Services (M365).Software packaging and deployment (Intune/SCCM), MAM, MDM, Identity Management (Azure Entra ID).Proficiency in managing...
-
Service Desk Manager
hace 1 mes
Barcelona, España Fujitsu A tiempo completoREQUISITOS IMPRESCINDIBLES: "Knowledge/expertise of: Managing IT assets: utilizing CMDB tools efficiently. Understanding and experience in Workplace & Service Desk services like End-User support (W10/11/MacOs), Collaboration Services (M365), Software packaging and deplyment (Intune / SCCM) MAM, MDM, Indentity Management (Azure Entra ID) Proficiency in...