Customer Sucess Consultant

hace 2 semanas


Madrid, España Lectus Recruitment A tiempo completo

Logística
- 2 active jobs (view)
- Publicado- 28 febrero, 2023- Lugar- Madrid, Spain- Categoría- Comerciales- Tipo de trabajo- Jornada Completa**Descripción**:
**Sobre nuestro cliente**:
Nuestro cliente es una empresa creada para satisfacer las necesidades logísticas de empresas con operaciones intensivas de transporte. Ayudan a sus clientes a rentabilizar sus operaciones logísticas y a mejorar el nível de servicio al cliente. Es una empresa de origen chileno y, actualmente se encuentran en plena fase de expansión en España. Por este motivo, buscamos incorporar a un/a **CUSTOMER SUCESS CONSULTANT** con ubicación en **MADRID.**

Serás responsable de Velar por el éxito de nuestros clientes con el uso e implementación de nuestra solución, a través del establecimiento de relaciones de valor desde un acompañamiento consultivo constante. Reportarás directamente al Head of Customer Sucess.

**Responsabilidades**:

- Ser el punto de contacto principal con los clientes, construyendo relaciones de confianza en las cuentas asignadas.
- Asegurar adecuada implementación y onboarding de nuevos cliente liderando el proyecto integralmente.
- Generar acciones para promover la adopción, compromiso y profundidad de uso de la solución por parte de nuestros clientes.
- Monitorear de interacciones regulares con los clientes, asegurando resolución y seguimiento de errores y problemas.
- Generar e implementar herramientas que faciliten el uso para el cliente, incorporando propuestas de desarrollo y mejora.
- Monitorear, utilizar y atender de forma constante las vías de soporte y atención a nuestros usuarios para resolver las incidencias y proponer mejoras de producto.
- Acompañar al equipo comercial con el conocimiento funcional necesario para prospectos en cartera.

***Perfil buscado**:
Buscamos a una persona con los siguientes requisitos:

- Formación y Experiência:

- Experiência en gestión de cuentas y servicio al cliente
- Conocimientos específicos:

- Afinidad con tecnología y disposición para aprender.
- Experiência en uso de sistemas CRM.
- Experiência en relacionamiento con clientes de diferentes níveles jerárquicos.
- Haber gestionado proyectos.
- Competencias principales:

- Autónomo y proactivo.
- Empatía y capacidad de servicio.
- Team player.
- Planificación y orden.

**Se ofrece**:

- Contrato indefinido.
- Posición 100% en Remoto.
- Plan de carrera profesional.
- Empresa en expansión y presencia internacional.


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