Senior Customer Success Consultant
hace 1 mes
TransUnion's Job Applicant Privacy Notice
What We'll Bring:TransUnion is a global information and insights company which provides solutions that help create economic opportunity, great experiences and personal empowerment for hundreds of millions of people in more than 30 countries. We call this Information for Good®.
TransUnion is a major credit reference agency and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a wide variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
As a Senior Customer Success Consultant you will be responsible for owning the vision, strategy, roadmap and prioritization of one or more products. Leads through influence and works across functional teams to make sure that her products are successful. This includes ensuring understanding customer needs, can work equally with business and IT stakeholders and not only ensures that high quality, competitive products are delivered, but that they are also commercially successful
What You'll Bring:
Day to Day You’ll Be:
Understands, defines, and influences how TU products and solutions address critical client issues and contributes as needed in account management.
Improve the sales team’s understanding of TU’s solutions, their applicability to opportunities and the value to customers in order to improve early-stage client discussions and opportunity identification.
Leverages internal and external data to understand the market and client-level performance from team’s engagement in sales; stays current on competitive landscape, works with the product marketing group to capture and document competitor’s capabilities and future plans.
Communicates the narrative on how solutions add value, contributes to strategic engagement documents, and influences client materials.
Aware of pipeline; prioritizes opportunities to support product(s) revenue target achievement; align with vertical markets product goals
Critical accelerator and enabler of Fraud revenue, particularly adoption of new innovative solutions and shifting market share from competitor solutions
Direct the client engagement and solutions selling approach to be a credible, integrated partnership with clients on the adoption of our products and solutions.
Develops guidelines, processes, and procedures for assigned functional area(s)
Essential Skills & Experience:
Demonstrated deep knowledge of fraud trends, customer’s critical business issues and implications to TU’s key markets. Ability to discuss fraud trends at a strategic level that compels and challenges senior leaders.
Strong understanding of European Regulations regarding verification, data processing and authentication
Strong Knowledge of competitors including products & data
Knowledge and experience using existing market Fraud prevention solutions
Demonstrated executive presence and ability to engage at all levels of customers organization from executive level to working teams.
Proven ability to grow revenue and market share by using a strategic, disciplined, and focused approach.
Writing/narrative skills and experience with preparing and delivering confident customer presentations and leading/facilitating client interactions.
Strong communication with ability to be representative of portfolio of product(s) at conferences, summits, etc.
Strong collaboration with a problem-solving, design-thinking, customer-centric mindset and demonstrated skills in evaluating situations and identifying multiple solutions.
Adept in engaging at various levels of seniority and roles within TU and the customer’s organization, and able to communicate the impact of solutions effectively and efficiently.
Sales support experience with proven track record of working with cross-functional teams to sell and deliver customer solutions.
Product Management
Spends time with clients capturing VOC and applying design thinking principles to understand their problems and needs; works with product development teams writing comprehensive product epics and defining solution intent and high-level capabilities.
Applies a commercial, user-centric mindset to build robust, market-back GTM strategies that are based on developing targeted needs-based market segments; informs pricing
Ensures the successful roll-out of new products to Market & Sales teams, supports the development and delivery of comprehensive product training
Solution Maintenance: Working jointly with operations & IT in order to improve customer experience and opportunities for further operational efficiencies and solution performance enhancement that improve client ROI.
Coordinate with IT, partners, operations and support all activities required to update solutions to regulatory changes
Capacity management – Support BD Director with BAU Initiative prioritization
Maintaining relationship between TU & vendors: Vendor management of all suppliers to meet the needs of the products and client. Ensure that suppliers and TU comply with existing contractual agreements. Comply with corporate policies and requirements related to vendors. OPEX Management of solutions vendors
Impact You'll Make:
Desirable Skills & Experience:
Bachelor’s degree or equivalent work experience.
Minimum 5 to 8 years of experience ‘mandatory’ with previous experience in Consulting, fraud management, fraud strategy or similar.
Ability to travel up to 25%.
What’s In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
We’re happy to talk flexible working. We operate a hybrid model allowing you to explore the balance of work and hours from home and/or from our Madrid.
TransUnion – a place to grow:
If there’s something on the list of essential / desirable skills that you can’t quite tick off, don’t let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together.
Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform of this.
Additional support:
At TransUnion, we’re committed to fostering an inclusive and diverse workplace where all individual’s talents and perspectives are valued. When you apply for a position with us, you’re not just joining a team, you’re becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting
TransUnion Job Title
Consultant, Product Management
19028795
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