Customer Success Manager

hace 6 meses

Barcelona, España Lengow A tiempo completo

**Lengow, an intelligent and automated e-commerce platform**:
Since 2009, Lengow has been the indispensable e-commerce platform for multi-channel expansion in the European market: marketplaces, price comparison websites, affiliate marketing, display ad retargeting, social media, etc.

Mathieu, Head of Customer Success and the whole team are looking for a new Customer Success Manager to look mainly after our Italian and Spanish markets.

**Your main mission will be**:

- Maintain a deep understanding of our solutions to speak with customers about the most relevant features/functionality for their specific business needs.
- Develop a trusted advisor relationship and drive customer's adoption and development of best practices to continually maximize their investment.
- Anticipate and mitigate risk to drive superior renewal rates and increase retention.
- Identify and grow opportunities to ensure expansion within customers and be able to negotiate with them.
- Manage the contracts and Renewals to minimize churn.
- Be a point of contact for escalations that impact the customer’s success.
- Build strategy for your accounts to drive loyalty and avoid churn.
- Work closely with other departments and provide client feedback to Product Management.
- Understand and assess customer requirements.

**Hiring Process**:
1. Phone call with Maria from our HR Team.

2. Manager interview with our Head of Customer Success, Mathieu.

3. Business case with Mathieu and Anna, our CCO.

4. Reference taking, then hiring promise.

**Requirements**:
**We are looking for a person who is willing to invest in this great adventure, with the following skills**:

- You have at least 3 years experience in the digital sector (e-commerce or Saas), and have successful commercial experience in a similar position with a focus on key accounts (Account Manager or Customer Success Manager)
- You are fluent in Spanish and Italian (a third language is a plus such as German)
- You will be able to work in a fast-paced environment, with a good knowledge of the market and a good understanding of the market and its needs.
- You have a good command of Excel
- Finally, you like to take up ambitious challenges and share our passion for digital

**Benefits**

✨ **Joining Lengow is also an opportunity to benefit from many advantages**:

- Working schedule: Monday to Thursday from 9 am to 6 pm and Fridays from 9 to 3 pm.
- Some flexibility in hours is provided.
- Fridays homeworking.
- Great learning opportunity in a fast-growing technological based company.
- International, young and dynamic work environment.
- Gym membership discounts.
- Private medical insurance discounts.
- Free ecological fruit and coffee
- Location: Barcelona, 360º views of the city in a great office

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