Product Owner Customer Experience

hace 3 semanas

Valencia, España G-Star Raw A tiempo completo

Denim. It’s our passion. It’s in our blood.
But we are not just another denim brand.
We’re RAW.

At G-Star, we are obsessed with denim. Together we push to invent, explore and take craftsmanship to another level. Down to the smallest detail and with a strong belief that there is no limit to what denim can do. To achieve this, we are always looking for hardcore thinkers and do-ers, who want to join us in creating the future of premium and purposeful denim.

Are you up for the challenge?
Are you the perfect fit for our team?
Are you a bit of a rebellious spirit?
Then we would love to hear from you

**Here’s what we’ll do together**:
The Product Owner Customer Experience is responsible for optimizing the online e-commerce offerings from web to app and in store digital experiences. Working closely with CRO, UX, and other product owners, ensuring a customer journey that surprises and delights while providing the most hardcore G-Star brand experience. With a goal mindset, you ensure that KPI’s are aligned and set for each project and later measured against to show progress. You also act as a liaison between the Digital business team, the Online marketing and CRM teams and the technical development team, ensuring all requirements and views are represented in delivering the most optimal customer experience. This scope encompasses all elements of the Digital platform, including the website, content, imagery, navigation, customer journey, customer experience, creative, back office tooling and third party plug-ins.

**Tasks & Responsibilities**:

- Work with the Digital team, Marketing team and wider business to define and agree the features and functionality required for expanding and optimizing the Customer Experience.
- Clearly communicate all aspects of the Product development on an ongoing basis to all stakeholders.
- Own and drive the App experience to ensure it is at least on par with our Web functionality.
- To document the features and functionality in a standard way in the Product Backlog, using an Agile toolset such as Jira and to work with Business Analyst in detailing the relevant Epics and Stories.
- Conduct the backlog grooming process with the Business Analyst, Scrum Master and other Product Owners, as well as the key members of the development team.
- Provide a clear prioritization of the delivery of the feature map and assist with their sizing and clarification, involving the relevant members of the Digital project team, Digital business team, Programme Office, Marketing team and wider business where relevant.
- Provide a clear description of product features for easy comprehension by the development teams.
- Provide clear deadlines for the product development and work with the Project team, the Release Manager and Test Manager to define the release dates for the product features.
- Attend daily stand-ups and work with the Project and Business teams to ensure that any blockers are owned and cleared providing any relevant escalations path for resolution.
- Provide regular feedback to all stakeholders on the backlog and sprint achievements, communicating progress.
- Provide industry insight, innovation and relevant expertise to ensure the e-commerce product is developed with best practice whilst optimizing the brand and customer experience.
- To own and communicate the product roadmap, including the core front-end e-commerce experience, in house systems (where relevant) and third party tools.
- Testing of newly delivered stories and ensuring they deliver the required outcome.
- Assess and report the effectiveness of new features through the use of analytics and reporting, as well as understanding the optimization of efficiency gains from any back-office enhancements.

**What you bring to the table**:

- Degree with focus on Business Administration, Communication or IT or related areas, or equivalent combination of education and experience.
- 5+ years of experience working in a Digital and/or eCommerce environment.
- 3+ years working as a Product Owner or project management related role, preferably in an agile working setup.
- Solid knowledge of the Agile development process and tools.
- Good working knowledge of systems and business requirements processes.
- Experience of working as a Product Owner, Product Manager or Senior Business Analyst on a global scale B2C Ecommerce platform.
- Proven experience of working within business transformation projects within complex technical and cultural environments.
- Highly experienced in communicating complex requirements to business leaders.
- Excellent written and verbal communication skills at all levels, both technical and non-technical.
- Experience of evaluating and managing third parties.
- A strong passion for, and experience of working within omni-channel retail, preferably fashion, shoes or general apparel.
- Experience with App development is a bonus.

**What does G-Star bring to the table**:
Beyond a competitive salary, working at G-Star

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