Product Support Representative

hace 4 semanas


Sevilla, España Solera A tiempo completo

**The Role**

**This role will be dedicated to our BENELUX region. Therefore, native language requirements are a must in order to interact with our customers.**

**Job Duties / Responsibilities**:
**What You’ll Do**
- Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets
- Communicate clearly and effectively both internally and externally
- Accurately record all customer contact and outcomes within designated software
- Escalate calls or cases in a timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements
- At all times adhere to the working processes and procedures for the department and of Solera
- Contribute to and maintain knowledge base articles and documents
- Take responsibility for all duties relating to compliance procedures, especially data security

**Job Specific Qualifications**:

- At least 1-2 years’ experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact center
- Experience of working in a technical or software support capacity would be ideal
- Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)
- IT qualifications/degree educated would be an advantage but are not essential
- Analytical and naturally inquisitive with good questioning skills and good attention to detail
- Able to communicate well and build rapport with people at various levels of a business
- A desire to go the extra mile for customers and take personal responsibility for resolving issues
- Fluent language skills in the relevant location and a high level of English. Additional language is a plus
- Automotive and/or insurance experience is beneficial but not essential
- Experience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)
- IT qualifications/degree educated would be an advantage but are not essential
- Analytical and naturally inquisitive with good questioning skills and good attention to detail
- Able to communicate well and build rapport with people at various levels of a business
- A desire to go the extra mile for customers and take personal responsibility for resolving issues
- Fluent in **French and Dutch** and a high level of English. Additional language is a plus
- Automotive and/or insurance experience is beneficial but not essential

**Language**:

- Dutch (required)
- French (preferred)
- English (required)

Work Location: In person



  • Sevilla, España Solera Corporation A tiempo completo

    Product Support Specialist page is loaded Product Support Specialist Apply locations Seville Virtual Spain time type Full time posted on Posted 30+ Days Ago job requisition id JR-016234 The Role We are on the hunt for an Agent responsible for supporting our Sales Team with their administrative duties on existing accounts and new customers. Your role...


  • Sevilla, España Solera Corporation A tiempo completo

    Product Support Specialist (English) page is loaded Product Support Specialist (English) Apply locations Seville time type Full time posted on Posted 30+ Days Ago job requisition id JR-012244 The Role Solera customers respect and value our products and services. With a wide variety of solutions available, from websites to applications to integrated data...


  • Sevilla, España Alcon A tiempo completo

    El Sales Representative es un rol clave para tomar decisiones comerciales para desarrollar y potenciar la venta de productos de los delegados en los hospitales en la zona asignada. Trabajarás con algunas de nuestras reconocidas marcas y productos como SYSTANE® para conseguir los objetivos de venta e incrementar el posicionamiento en el mercado Debido al...


  • Sevilla, España Qamarero A tiempo completo

    **¿A quién buscamos?** Buscamos a un Sales Development Representative con ganas de empezar en un equipo desde cero y crecer con él. Somos una startup que mejora la relación entre bares y usuarios. Ofrecemos al bar un menú interactivo desde el cual el comensal puede pedir, pagar y dar propinas desde su dispositivo móvil. Aumentamos la venta,...


  • Sevilla, España Veolia A tiempo completo

    Descripción del empleo En Veolia buscamos incorporar un Responsable de Calidad de Producto H/M reportando al Responsable del departamento de Calidad y Medioambiente para nuestra línea de negocio de reciclaje de plástico. Como Responsable de Calidad de Producto, su misión será establecer conjuntamente con la dirección de operaciones los estándares de...


  • Sevilla, España APS Resources A tiempo completo

    **Excellent opportunity to start a career in global sales and marketing environment!** We are looking for a **Junior Field Sales Representative based in Sevilla**, who will introduce the online marketing tool to local small and middle-size businesses to bring them to a new stage of development. As a Junior Field Sales Representative, you will be engaged in...


  • Sevilla, España Foundever España A tiempo completo

    We are looking for a Technical Customer Support Representative Renewable Energy to provide high-level customer support for our client, who is a leading global specialist in systems and solutions for photovoltaic technology and renewable energy. Tasks In this occasion, we are looking for a Technical Customer Support Representative Renewable Energy with a...


  • Sevilla, España Capgemini Engineering A tiempo completo

    **ADMINISTRATION SUPPORT TECHNICIAN**: esde Capgemini Engineering estamos ampliando el equipo en nuestra área de Supply Chain en Sevilla. Desde el minuto uno de tu incorporación, recibirás una formación cercana y de alta calidad que te brindará las herramientas y conocimientos necesarios para desempeñar las funciones en el día a día. **Requisitos...


  • Sevilla, Sevilla, España XPO A tiempo completo

    ¿Quieres trabajar en el departamento de Brokerage de uno de los 10 mayores proveedores de servicios de transporte y logística del mundo, con el apoyo de un gran equipo de profesionales desarrollando e impulsando tu carrera profesional?¿Qué te ofrecemos en XPO?XPOLogistics: una marca conocida a nivel internacional. Vender los servicios de XPO te...


  • Sevilla, España Capgemini A tiempo completo

    THERMAL ENGINEER Activities include: - Support TMS engineer in activities to design and integrate the TMS. - Support TMS engineer in supplier follow-up and technical exchanges. - Support in TMS integration and validation test ( procurement, test bench design and set up, test results post processing) - Documentation (test and calculation report). - Provide...


  • Sevilla, España Uniphar Group PLC. A tiempo completo

    As part of the development of a senior executive team in key European markets the **Associate Medical Director** is a newly created position within the C&C Pharma division, reporting to Maurice Leonard, Medical Director, Europe. This role will be part of a pan-European medical affairs team and manage key strategic and operational initiatives mainly in the...


  • Sevilla, España Bristol Myers Squibb A tiempo completo

    **Working with Us** Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms...


  • Sevilla, España Sdi Digital Group A tiempo completo

    Job Description : An opportunity for aME Industrial Means Engineer has arisen within Airbus Defence and Space, Tablada (Sevilla). RESPONSIBILITIES The main tasks of the jobholder will be : Define, specify , implement and support for Tablada serial Industrial Means according to customers requirement according ergonomics standards. Manage and monitor...


  • Sevilla, España Snibe A tiempo completo

    Responsibilities:1. Complete the regional distribution tasks assigned by Snibe2. Promote Snibe products to improve Snibe brand recognition3. Visit potential clients and distributors, collect customer needs, develop new customers4. Visit the installation customers to investigate the current situation and maintain the customer-loyalty. Resolve customers'...


  • Sevilla, España The Student Mobility SL A tiempo completo

    Description Our partner is a real estate agency focused on the Southern Spain coast and Balearic Island. They transform the real estate experience into a more accessible, honest and participative business for buyers. Digitalizing the process and adding a wide range of projects that let the buyer choose. **Tasks**: - Follow and support the customer in...


  • Sevilla, España The Student Mobility SL A tiempo completo

    Description Our partner is a real estate agency focused on the Southern Spain coast and Balearic Island. They transform the real estate experience into a more accessible, honest and participative business for buyers. Digitalizing the process and adding a wide range of projects that let the buyer choose. **Tasks**: - Follow and support the customer in...

  • Test Engineer

    hace 3 semanas


    Sevilla, España Sdi Digital Group A tiempo completo

    Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to Make tomorrow safer than today'. When failure in use is not an option, we help customers make certain that their...

  • Mt Test Engineer

    hace 2 semanas


    Sevilla, España Element Materials Technology A tiempo completo

    Overview Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to 'Make tomorrow safer than today'.When failure in use is not an option, we help customers make certain that their...


  • Sevilla, España Transcom WorldWide A tiempo completo

    **Location**:Spain, Sevilla **Job category**:Customer Service Representative (CSR) **Language**:Spanish ¡Estamos Seleccionando! ¿Eres brillante, con excelentes dotes de comunicación y tu meta es trabajar en una extraordinaria empresa multinacional? ¿Quieres ser parte de un equipo que realmente hace que la vida de las personas sea más...

  • Release Engineer

    hace 1 mes


    Sevilla, España Solera Corporation A tiempo completo

    The Role We are looking for a Release Engineer to manage EMEA platform releases, working alongside other business units and being the point person for discussion regarding releases of platform. This role will work and be a key part of the team, working with peer release engineers, product owners and product managers across multiple regions, facilitating...