Sps Associate Eu Compliance

hace 3 meses

Barcelona, España Amazon Spain Services, S.L.U. A tiempo completo

Basic Qualifications
- Language: Fluent in French and English
- 6 + months experience within a customer service /contact center environment would be an advantage.
- Demonstrated desire to expand skills into new areas.
- Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
- Business acumen in areas of e-commerce and retail is advantageous.
- Process improvement awareness and experience.
- Enthusiasm and strong self-motivation.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Ability to embrace constant change with flexibility and good grace.
- Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
- Demonstrates effective communication, composure, and professional attitude.

This role is a part of EU compliance ring-fenced Seller Support team

**Overview**:
**Summary of Responsibilities**:

- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Builds Platform and business knowledge to better serve sellers
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

**Requirements**:

- Must have a home work area that is free of distractions
- Must not be providing dependent care during hours of scheduled work
- Must have (or be able to obtain) high speed internet with up to 5Mb download and 1Mb upload (must be installed before you can start)
- Must have a separate means of communication in case of emergency and/or system issues (Example: personal cell phone or landline)
- Must be willing to adhere and uphold Amazon’s policy on confidentiality

Barcelona, B, ESP | Virtual Location - ESP

**Preferred Qualifications**:

- Exemplary performance record, particularly with regard to quality & productivity.
- Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.
- Spanish, German, Italian as additional languages will be advantageous.

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