Junior Customer Success

hace 3 semanas

Madrid, España PandaGo A tiempo completo

**Your mission**:
To become the best Junior Customer Success KAM to build trustworthy relationships with clients in PandaGo the leading European platform for renting electric vehicles for companies.

**Key responsabilities**:

- Support expansion of your accounts-identify opportunities, drive business outcomes, ensure customers are successful
- Identify growth opportunities to ensure expansion within your segment.
- Work together with the Sales team and other departments to maximize value for customers, as well as upsell and cross sell opportunities.
- Develop success plans and business reviews for customers that outline
- Serve as a trusted advisor to the customer and educate them on the use and benefits of our products and our industry.
- Develop strong, trusted and long term relationships with SMB clients.
- Act as a trusted advisor to our SMB customers, helping them to achieve business value and ROI from their investment.
- You will attend to the digital incidents of our internal clients and follow up through the generation of tickets to track incidents and have traceability.
- Work with the Field Operations team to provide solutions to our clients.

**WHAT ARE WE LOOKING FOR**:

- Experience in the area of Customer Success.: ideally you will have a minimum of 3 years of experience positions with similar responsibility.
- Handle clients on scale
- Experience in Customer Service and client relationship management
- Desirable experience SMB - B2B Sector
- Adaptive and learning skills.
- Analytical, structured, data driven, disciplined.
- Active listening, empathy.
- Good communication skills
- Autonomy & ownership
- Stakeholder management and multidisciplinary team management
- Complete professional competence in English

You will work in the Operations & CS area reporting directly to the COO, and always in close contact with the business units. If you are looking for a step up in your career, and are able to lead a team, an area and take great responsibility for your decisions, this is your opportunity.

**About us**:
**About us**

At PandaGo **we help create sustainable cities.**

We do it by making it
**easy for any business to adopt electric mobility**, for its activity and its employees.
We already help our customers avoid the emission of more than 1.500 tons of CO2 per year. It would take over 60.000 trees to convert that amount into oxygenand this is only the beginning

We provide the widest catalog of electric vehicles in flexible rental.
We are an EcoTech-mobility startup based in Spain, backed by leading VCs (Kibo Ventures, Big Sur Ventures & JME Ventures), with three clear objectives:
1. Descarbonize cities: 100% sustainable mobility
2. Develop the leading European b2b electric mobility & renting platform
3. Build the best tea mwith a great culture that attracts talent.
Our mission needs the best Talent. Do you want to make a positive impact? Do you dare to be part of the change?

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