Av Support Associate

hace 3 meses

Madrid, España Amazon Spain Services, S.L.U. - B76 A tiempo completo

Experience in the AV sector with a proven record of effectively commissioning, configuring, troubleshooting or installing corporate AV systems
- Excellent troubleshooting, problem-solving and diagnosis skills with a strong understanding of signal flow
- Excellent customer facing skills
- Excellent communication, interpersonal and presentation skills, both oral and written
- Proficient in Spanish
- Strong prioritization and organizational skills with attention to detail

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, and offer them an environment where they can relentlessly innovate for our customers. As a member of our IT Services Organization, you will have an opportunity to make a valuable contribution to that goal

The Audio-Visual (AV) Support Associate will be responsible for providing professional, effective and knowledgeable AV support to all customers utilizing AV/VC systems in Amazon. They will work closely with other internal teams, contractors and integrator to troubleshoot issues with these systems. They will have an understanding of the broad variety of AV standards deployed at Amazon and be capable of resolving straightforward issues. They will have the communication skills to guide both peers and non-technical Amazonians in rapidly implementing workarounds to unblock events.

The successful AV Support Associate will be customer focused and take ownership for the AV experience. They will be innovative, energetic, and able to adapt to new processes and procedures quickly while dealing with day to day and ad-hoc customer requests. They will be committed, flexible and have demonstrated the ability to maintain high levels of productivity while working independently with mínimal supervision. They will demonstrate strong initiative and genuine curiosity.

Key job responsibilities
- On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
- Ensure AV room functionality in conjunction with building operations team
- Working with internal teams, contractors and integrator through troubleshooting and repair procedures
- Communicating with manufacturers and vendors to arrange repair or replacement of faulty equipment and managing local inventory
- Working closely with partner teams including AV hardware deployment and AV Escalation to drive continuous improvement of the customer experience
- Maintaining communication with customers and stakeholders through ticket documentation
- Collaborating on technical documentation and SOPs, incorporating field learning and customer feedback
- Ability to move equipment between storage and event rooms
- Occasional out of hours work may be required

Madrid, M, ESP
- Avixa CTS, CTS-I or CTS-D or equivalent
- Certifications of training by AV manufacturers (Cisco, Biamp, Dante)
- Experience with network technology including video and audio over IP
- Willing to work in a fast paced global environment where travel might be required

  • Senior Associate Director, Financial Support

    hace 4 meses

    Madrid, España IE University A tiempo completo

    Overview: **Senior Associate Director.**Financial Support** The Financial Support department is looking for a Senior Associate Director. He/She will be responsible for Project Management of VPE & HHRR areas. He/She must have experience in managing Finance & Economics projects. **Responsibilities**: **Key Action Areas**: - Project management: planning,...

  • Desktop Support Engineer

    hace 3 meses

    Madrid, España Sharp Brains - Global IT Support A tiempo completo

    **JOB DESCRIPTION** Desktop Technician will provide day to day local Position Responsibilities and Functions - Provide first/second level contact and problem resolution for customer issues. - Work with vendors to remediate complex AV issues as needed. - Provide timely communication on issue status and resolution. - Maintain ticket updates for all reported...

  • User Support Operations Associate

    hace 3 meses

    Madrid, España Ecoplanet Green Operations Gmbh A tiempo completo

    #EmployeeVoices - User Support Operations Associate This week, we had the opportunity to have a coffee withKarishma Chabria- our User Support Operations Associate - and chatted about her role, her passion for Padel, what she's having for dinner tonight, and more.Let's dive in!Karishma, tell us more about your role at Voi!I work in the User Support Operations...

  • Contract Support Associate

    hace 2 meses

    Rivas-Vaciamadrid, Madrid provincia, España CBRE A tiempo completo

    **Contract Support Associate** **Job ID** - 180874**Posted** - 19-Aug-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Administrative **Location(s)** Rivas-Vaciamadrid - Madrid, Comunidad de - Spain **About the Role**: As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative...

  • Strategy & Support Associate - Ceio Office

    hace 4 meses

    Madrid, España ISP Central A tiempo completo

    **Description** Strategy & Support Associate - CEIO Office ISP Role Profile About ISP International Schools Partnership is one of the fastest growing and largest school groups around the world, with more than 70 schools present in 19 countries. We put learning at the heart of everything we do to create rounded curious and confident minds that can forge...

  • Norwegian Speaking Publisher Sales Associate to Madrid

    hace 2 semanas

    Madrid Centro, Madrid, España Nordic Jobs Worldwide A tiempo completo

    Om stillingenVår klient søker etter en proaktiv Publisher Sales Associate for Sverige som kan styrke vår tilstedeværelse i dette markedet.Oppgaver og ansvarAnskaffelse av norske utgivere (nettsteder); fra prospektering til avslutning.Bygge en solid pipeline og prioritere de mest verdifulle mulighetene.Lede innsatsen for å rekruttere utgivere i markedet...

  • Norwegian Speaking Publisher Sales Associate to Madrid

    hace 2 semanas

    Madrid Centro, Madrid, España Nordic Jobs Worldwide A tiempo completo

    Om stillingenVår klient søker etter en proaktiv Publisher Sales Associate for Sverige som kan styrke vår tilstedeværelse i dette markedet.Oppgaver og ansvarAnskaffelse av norske utgivere (nettsteder); fra prospektering til avslutning.Bygge en solid pipeline og prioritere de mest verdifulle mulighetene.Lede innsatsen for å rekruttere utgivere i markedet...

  • Customer Support Associate

    hace 2 semanas

    Madrid, España Arrow Electronics A tiempo completo

    locations ES-Alcobendas, Spain (Avenida de Europa) La unidad Enterprise Computing Solutions (ECS) de Arrow es una empresa global de habilitación tecnológica que ofrece soluciones innovadoras de TI al mercado para resolver desafíos empresariales complejos.Ofrecemos distribución de valor añadido, consultoría empresarial y servicios de habilitación de...

  • Technical Support Associate

    hace 3 semanas

    Madrid Centro, Madrid, España 2K A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Associate to join our team at 2K. As a key member of our Customer Service Operations, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries and issues.Develop in-depth...

  • Technical Support Associate

    hace 3 semanas

    Madrid Centro, Madrid, España 2K A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Service Associate to join our team at 2K. As a key member of our Customer Service Operations, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide timely and accurate responses to customer inquiries and issues.Develop in-depth...

  • Support Quality Associate

    hace 1 mes

    Madrid, España Autodesk A tiempo completo

    .Position OverviewWe are looking for an accountable, impactful, and innovative Support Quality Associate (SQA) to expand our world-renowned Customer Support Team.As an SQA, reporting to the Quality Manager, you will help pioneer what quality assurance and feedback delivery means for our team so that we can improve the service we provide to customers and the...

  • Support Quality Associate

    hace 1 mes

    Madrid, España Autodesk A tiempo completo

    .Position OverviewWe are looking for an accountable, impactful, and innovative Support Quality Associate (SQA) to expand our world-renowned Customer Support Team.As an SQA, reporting to the Quality Manager, you will help pioneer what quality assurance and feedback delivery means for our team so that we can improve the service we provide to customers and the...

  • German Speaking Customer Support Associate

    hace 3 semanas

    Madrid, Madrid, España Learnship A tiempo completo

    About LearnshipLearnship is a leading provider of online language learning solutions. We help enterprises succeed in global markets by breaking down cross-cultural communication barriers.Our MissionWe aim to empower individuals and organizations to thrive in a globalized world by providing innovative language learning solutions.Job SummaryWe are seeking a...

  • German Speaking Customer Support Associate

    hace 3 semanas

    Madrid, Madrid, España Learnship A tiempo completo

    About LearnshipLearnship is a leading provider of online language learning solutions. We help enterprises succeed in global markets by breaking down cross-cultural communication barriers.Our MissionWe aim to empower individuals and organizations to thrive in a globalized world by providing innovative language learning solutions.Job SummaryWe are seeking a...

  • Customer Support Associate

    hace 2 meses

    Madrid, España Arrow Electronics, Inc. A tiempo completo

    Position:Customer Support AssociateJob Description:La unidad Enterprise Computing Solutions (ECS) de Arrow es una empresa global de habilitación tecnológica que ofrece soluciones innovadoras de TI al mercado para resolver desafíos empresariales complejos. Ofrecemos distribución de valor añadido, consultoría empresarial y servicios de habilitación de...

  • Ops & Support Associate

    hace 4 meses

    Madrid, España TaxScouts A tiempo completo

    Madrid, Spain Every year, 200 million Europeans go through tax preparation hell. A dreadful process that can scare the living daylights out of you (actual words from our customers). Let’s be honest --doing taxes sucks. We're here to fix that. TaxScouts was founded by early employees and alumni of Europe’s leading startups (TransferWise, Skype), and is...

  • Customer Support Associate

    hace 3 meses

    Madrid, España Cabify A tiempo completo

    En Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles...

  • Norwegian Speaking Publisher Sales Associate to Madrid

    hace 2 semanas

    Madrid Centro, Madrid, España Nordic Jobs Worldwide A tiempo completo

    Om stillingenVår klient søker etter en proaktiv Publisher Sales Associate for Sverige som kan styrke vår tilstedeværelse i dette markedet. Hvis du brenner for salg, drives av mål, og fascineres av den stadig skiftende verdenen av online media, er dette stillingen for deg.AnsvarsområderAnskaffelse av norske utgivere (nettsteder); fra prospektering til...

  • Norwegian Speaking Publisher Sales Associate to Madrid

    hace 2 semanas

    Madrid Centro, Madrid, España Nordic Jobs Worldwide A tiempo completo

    Om stillingenVår klient søker etter en proaktiv Publisher Sales Associate for Sverige som kan styrke vår tilstedeværelse i dette markedet. Hvis du brenner for salg, drives av mål, og fascineres av den stadig skiftende verdenen av online media, er dette stillingen for deg.AnsvarsområderAnskaffelse av norske utgivere (nettsteder); fra prospektering til...

  • Sales Associate

    hace 2 semanas

    Madrid, Madrid, España Empresa reconocida A tiempo completo

    {"title": "Sales Associate", "subtitle": "Clinical Support Specialist", "content": "At Empresa reconocida, we are seeking a highly skilled Sales Associate to join our team in Redlands, CA. As a Sales Associate, you will play a critical role in providing clinical and customer support in hospitals and procedures, ensuring customer service, sales logistics,...