Assistant Food

Capella Hanoi_
- _Full Time_

**JOB SUMMARY**

The Assistant Food & Beverage Manager (AFBM) holds the key leadership of the three following outlets: Backstage, Diva's Lounge and In Room Dining. The AFBM provides the leadership, vision and strategic direction in continuous improvement of operation standards to ensure that the hotel delivers stellar level of service standards to all guests and achieving long term financial performance of his outlets.

**THE ROLE**
- Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
- Communicates expectations, recognizes performance, and produces consistent desired business results.
- Ensures strict compliance to all policies and standard operating procedures set by the hotel and Corporate office.
- Inspiring and empowering team members to provide extraordinary and engaging service to all guests.
- Be an exemplary role model in inspiriting team members through strong demonstration of the Capella Culture and Service Philosophy.
- Fully embrace all brand initiatives, ensuring all aspects of established programs are adopted and implemented throughout the operation.
- Continually focus on the rejuvenation of Experiences by keeping abreast of industry trends and practices, update knowledge and skills to improve the product and service offering.
- Provides insights and creative ideas to DFB and Executive Chef to improve food concepts, restaurant strategies to keep up with latest industrial trends and customer profiling.
- Ensure that the outlets under his responsibility are prepared for service at the designated times and that all pre service activities by restaurant management have been carried out.
- Responsible for establishing and updating the Standard Operating Procedures of his outlets and to suggest or make amendments according to business situation to maximize operation performance.
- Control loss, abuse or breakage of all operating equipment and to ensure correct handling and storage of such items.
- Ensure all food and beverage outlets are adequately supplied with linen, stationary and any other items needed for service.
- Review and prepares information required for monthly financial reporting and budget forecasting.
- Make sure that all documents related to operation of the department are kept up to date and that all records are correctly maintained and filed.
- Ensure that all reports, schedules and correspondence are completed accurately and submitted within the stipulated time frame.
- Maintain an up to date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up-to-date information.
- Be the champion of the local culture, heritage sites and trends by keeping up-to-date with the city's happenings, area surrounding the hotel to provide recommendations and directions for the guests.
- Monitors and review the most saleable items to give feedback to management. Proactively come up with sales strategies and promotion to upsell menu items to drive profit generation for the department.
- Keep informed of VIP and special attention guests reservations and ensure that the preferences are well communicated within the team.
- Drives cross-selling and upselling of hotel's products and services noting special promotions and events to maximise revenue performance.
- Periodically check in with guests to ensure satisfaction with each food course and/or beverages. Personally reach out to engage with the hotel's VIPs to build and maintain strong relations.
- Handling complaints and resolving service 'Glitches', keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests' satisfaction.
- Establishes and constantly update the Standard Operating Procedures in accordance to the hotel standards and business level by initiating improvements to improve efficiency of work and performance.
- Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.
- Coordinate with Training Manager in implementing periodical Standard Operating Procedure and Audit testing and trainings.
- Ensure all team members recognizes the importance of LQA and Forbes standards as to deliver excellent audit and service performance.
- Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
- Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
- Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expec