Implementation Manager
hace 3 semanas
**The Role**
This role reports directly into the Head of Implementation, and will have responsibility for the Implementation team and delivery activities in the overall Region.
The Implementation Manager will play a key role in managing the teams delivering product and implementation and services to the customer.
**What You´ll Do**
- Responsible for the local delivery, direct team management, prioritization and scheduling.
- Ensuring results and team performance, raising risks to delivery and measuring KPIs.
- Manages the teams delivering product and implementation and services to the customer.
- Supporting Sales Pipeline opportunities, aligned with Sales and Product teams.
- Customer facing and able to support sales teams with presented opportunities, to determine how Implementation deliver & support.
- Facilitator across the other vertical functions within Professional Services, overseeing the end to end delivery of all Professional Services teams, raising risks appropriately.
- Build strong cross functional relationships with P&D, Sales, Customer Support, FP&A.
- May play the role of the Project Manager to facilitate the implementation with major projects/clients.
**What You´ll Bring**
- University Degree in Business, Engineering, Computer Science or equivalent
- Fluent in English and Spanish
- 8+ years of global experience in delivery large transformation programs and management of high-performing teams
- Technical requirements gathering or business analysis experience
- Excellent customer facing skills, collaboration and communication
- People management skills, leading and prioritizing workload
- Commercially aware and able to support sales opportunities to deliver best results with least cost
- Strong interpersonal skills, able to build relationships within the Professional Services team and across other functions at a peer to peer level and wider
- JIRA/Confluence
- API Tools POSTMAN, JSON, SOAP, Oath, XML, CSS
Nice to have competences
- Experience in Automotive or Insurance Markets
- Agile Methodology
- PMP Certification
- Fluent in one of the following languages: French, Dutch, Flemish,
- Excel to Macro level
- Madrid, España
- Indefinido
- 10 años experiência
- Titulación Universitaria Grado (4+ a.)
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