N2 Support Engineer
hace 4 semanas
**Descripción**:
**¿Quiénes somos?**
Facephi, tecnología segura, rápida y fácil de usar. Una empresa experta en verificación de identidad digital de usuarios, especializada en onboarding digital y soluciones biométricas de autenticación. Nace con el objetivo de crear procesos digitales más seguros, accesibles y libres de fraude. Para conseguirlo apuesta por la innovación con inteligencia artificial y machine learning, aplicando tecnología blockchain e introduciendo la identidad digital descentralizada.
Entre su sede en España y sus filiales en APAC, EMEA y LATAM reúnen a un equipo multidisciplinar con un 70% de perfiles técnicos que trabajan para ofrecer la mejor solución al cliente más exigente. La compañía ofrece a sus empleados un entorno creativo y puntero donde trabajar se convierte en pura inspiración.
FacePhi desarrolla su tecnología con el objetivo de lograr la mejor experiência de usuario que, además, cuenta con el conocimiento y consentimiento previo del cliente. De esta forma, la firma cumple con los más altos estándares éticos respetando las normativas KYC, AML y RGPD. Hoy, la empresa que comenzó siendo líder en la industria financiera, uno de los sectores más exigentes con la seguridad, tiene presencia en muchas otras: seguros, salud, administración pública, viajes y transportes, eventos deportivos y movilidad compartida.
Facephi cuenta ya con 300 millones de usuarios en todo el mundo y más de 250 clientes, con una tasa de retención superior al 95%.
**¿Cuáles serán tus funciones?**
Reportando al responsable de Sistemas, la persona seleccionada se encargará del soporte al usuario final mediante la administración de sistemas informáticos y de telecomunicaciones realizando las siguientes tareas:
- Instalación y configuración de software y hardware
- Resolución de incidencias
- Soporte de nível 1 y nível 2
- Instalación y soporte Linux, Windows y Mac OS
- Sistemas de monitoreo de Red (Zabbix, Nagios, Operation Manager, etc.)
- Administración de soluciones WSUS, AD, DNS, DHCP
- Administración de plataformas empresariales (Office365, Google WOrkspace, etc.)
- Monitorización y configuración de Redes instaladas en la planta
- Control y gestión de la Red WIFI
- Administración de usuarios, programas y documentación de la red
- Control de direcciones IP, VLAN's, etc.
**¿Qué ofrecemos?**
- Estabilidad laboral
- Incorporación a un proyecto joven e innovador
- Contrato indefinido a tiempo completo
- Horario flexible
- Seguro médico
- Plan de carrera estable
- Buen ambiente de trabajo
- Sueldo competitivo y plan de incentivos
- Facephi Benefits
**Requisitos**:
- Dominio de SOs habituales (Windows, Linux, Mac OS, iOS y Android).
- Conocimientos en sistemas de ticketing y soporte. Deseable ITIL.
- Nível de inglés B2
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