Technical Support Engineer
hace 2 semanas
Vision RT is a fast-growing MedTech company revolutionizing radiation therapy. We are the inventors of Surface Guided Radiation Therapy (SGRT), a technology that uses 3D cameras to make radiation therapy safer, more accurate and more comfortable for patients. Our systems are used in
**all 15** of US News & World Reports’ top 15 “Best Hospitals for Cancer.”
With around 300 employees globally, and offices in the UK, Poland & US, we operate autonomously as part of the Danish company Demant A/S, one of the largest healthcare companies in the world.
- About the role
- We are looking for a
**Fluent French & English** Technical Support Engineer
**(Windows, Networks & Hardware**
**expertise**
**Key Responsibilities will include**:
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Ensure all T&M work is being processed efficiently and invoices are sent in a timely manner:
- Responsible for creating quotes, CRM management and documentation.
- Customer point of contact for questions on invoicing, quotes or PO’s.
- Parts ordering & follow-up for T&M work.
- Coordinate with Regional Managers to dispatch Field Service Engineer resources.
- Responsible for ensuring service contract sales awareness & involvement.
- Responsible for phone support schedule; Field Service Engineer and back-up support to be assigned by Regional Managers.
- Metrics for call response times; remote fix on first call and other metrics on phone & remote support as needed.
- Assigned to all aging support tickets for assessment and closure in collaboration with the QA team.
- Responsible for licensing for software modules and remote WOs
- CRM upkeep
**Essential Skills & Experience**:
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer
- Experience with SQL database
- Hands-on experience with Windows
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues both software, hardware & networks (i.e. routers, switches)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Fluent in English and French
**Desirable Skills & Experience**:
- MedTech
- Field Service Engineering
- RAID
- Multilingual
Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
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