Network Support Engineer

hace 3 semanas

Madrid, España Eurovision Services A tiempo completo

NETWORK SUPPORT ENGINEER

Eurovision Services is seeking Network Support Engineers to become part of the Network

Operations Centre (NOC). She/he will join the Global Operations & Engineering team in our

technology hub in Madrid, Spain.

ABOUT THE ES GLOBAL OPERATIONS & ENGINEERING TEAM

The ES Global Operations & Engineering team is the central point of contact for all customers

receiving operational services from Eurovision Services. The team coordinates and manages the

requirements and delivery of operational services for all events, including transmissions and

media services between customers (e.g. media organisations, sport federations and event

organisers). The ES Global Operations & Engineering Team is responsible for delivering high quality

services, achieving ambitious operational objectives, implementing reliable solutions to

provide outstanding value and services for our customers while optimising costs to improve our

bottom line.

Join the fast and exciting world of network appliance support. As Network Support Engineer you

will be working as part of the Network Operations Centre (NOC) of Eurovision Services in Madrid.

In this position you will provide Level 1 and Level 2 exceptional technical support to our global

media network (FiNE). The NOC will be constantly in contact with Eurovision Services central

MCR and other Operations departments.

PRINCIPAL RESPONSIBILITIES OF THIS POSITION

In this role as Network Support Engineer you will:

- Provide outstanding first line technical support (Level 1 and Level 2) of all transmission

services and equipment in our FiNE network
- Be responsible for pre-empting all possible faults and have a plan ready if any of these

faults occur
- Be responsible for logging and tracking incidents and service requests in our ticketing

system and assigning them to the relevant teams
- Escalate and follow up to L3 support either internally or with relevant providers when

needed
- Be responsible for interfacing with fiber suppliers in order to plan and execute fiber

outages and maintenance works affecting our FiNE network
- Manage the communication between end users and ICT supports teams
- Promote process automation
- Participate in the setup of monitoring solutions in order to improve service efficiency
- Produce documentation in English
- Provide exceptional customer service to all customers (internal and external)
- Work during office hours with evenings and weekends on-call on a rotating basis

YOUR SKILLS AND EXPERIENCE

working with relevant technologies.
- Some experience working with LAN and WAN topologies, IP infrastructure knowledge
- Knowledge of advanced troubleshooting methodologies
- Experience with network monitoring solutions
- System administration skills
- Strong problem solving, ability to work under pressure with a high sense of urgency
- Self-management and ability to work independently with limited supervision
- Good communication and interpersonal skills, ability to work effectively with remote teams
- Ability to work flexible hours and on call on a rotating basis covering 24/7 environments

ADDED VALUE

Additional experience in the following areas would be a bonus:

- Experience working collaboratively with geographically distributed and international teams

(our headquarters are located in Switzerland)
- Some experience in working on live sports events in a broadcasting environment
- Knowledge of digital video concepts (container formats, codecs, compression schemes,

tools, best practices, etc.)
- ITIL certification.

Perhaps you are missing some of the listed skills and required experience, but you are selfmotivated

and eager to learn? Then we still want to meet you

ONCE ON BOARD YOU WILL
- Be part of an outstanding multi-cultural and international team of engineers
- Get involved in Tier-1 media projects with impact and visibility
- Occasionally travel to our headquarters in Switzerland for workshops and training
- Enjoy our technology hub, designed to foster a culture of sharing, openness and creativity

EDUCATION

Degree in Computer Science, Software Engineering, Telecommunications Engineering or similar

degree (Master or Bachelor).

BENEFITS AND PERKS

Competitive salary and benefits.

ABOUT EUROVISION SERVICES

Great events don't happen by accident. Event organisers, media organisations and sport

federations need adaptable, end-to-end solutions to produce, distribute and personalise content

for the right audiences, at the right time, in the right format.

We aim to be the first-choice media services provider to customers by providing new, better and

different ways to simply, efficiently and seamlessly access and deliver content and services.

Our service portfolio is designed to offer the agility and ability to enhance and adapt content to

the needs of all digital platforms. But what really sets us apart is that we see the bigger picture.

As an EBU company, we are in a unique position to understand the needs and

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