Noc L1 Engineer

hace 7 meses


El Prat de Llobregat, España Giesecke+Devrient GmbH A tiempo completo

**En un mundo que cambia rápidamente, se necesita un espíritu pionero para crear tecnología fiable. Hacemos posible la conectividad segura para miles de millones de personas en todo el mundo. En Giesecke+Devrient, desempeñará un papel clave en la realización de la transformación digital.**
- Service Desk a nível global.
- Punto de contacto único tanto para clientes como para otros departamentos técnicos.
- Supervisión de paneles de control (Monitoring) y creación de incidencias/peticiones/problemas.
- Investigación, resolución, escalación y seguimiento de incidencias/peticiones/problemas a través de una herramienta de ticketing (ServiceNow), cumpliendo según SLA.
- Comunicación continua hacia el cliente, reporting
- Gestión administrativa de las ventanas de mantenimiento.
- Gestión de usuarios.
- Tareas técnicas adicionales (importación de datos) bajo entorno Linux.

**Tu perfil**:

- Orientación a cliente, buena expresión oral.
- ** Inglés fluido** hablado y escrito para dar un servicio internacional (se realizará prueba en la entrevista).
- Experiência en un ServiceDesk/HelpDesk
- Conocimiento/Uso de una herramienta de supervisión.
- Haber trabajado con herramienta de ticketing (ServiceNow).
- Conocimiento básico de Linux.

**Beneficios de trabajar en G+D**:

- CULTURA: únete a un entorno activo y profesional, dónde el buen ambiente, trabajo en equipo y teambuilding son esenciales.
- FILOSOFÍA: estarás en un equipo con talento donde todo el mundo tiene voz para aportar nuevas ideas y mejoras siéntete involucrado/a en G+D
- HORARIO**:Disponibilidad para trabajar en turnos 24/7.**:

- CONTRATO Y BENEFICIOS SOCIALES**:contrato Indefinido**, parking de empresa, retribución flexible (mutua pivada, ticket transporte, ticket guardería, formación), etc.
- CANTINA / COMEDOR DE EMPRESA: espacio diáfano, con servicio de desayuno y comidas propio. (Precios muy subvencionados).
- UBICACIÓN: estamos ubicados en **El Prat de Llobregat,** salida autopista Mercabarna. Accesible en transporte público Bus 88 y 110 desde Barcelona y PR4 desde el Prat.

**Contact**:
**HR Team Spain**-
***:

- Job offer

**Job Details**:
**Job Title**
NOC L1 Engineer

**Business Sector**
Giesecke+Devrient Mobile Security Iberia
C/ 114 nº 27
Polígon Pratenc

**Requisition ID**
22764

**Location**
Prat de Llobregat (Barcelona), ES

**Career level**
Con experiência

**Job Type**
Tiempo completo, Contrato permanente
Trabajo por turnos

**Contact**
HR Team Spain


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