Managed Services Engineer

hace 7 meses

Santiago De Compostela, España NTT A tiempo completo

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

The Networking Managed Services Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions. This role focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

**What you'll be doing**

**Key Roles and Responsibilities**:

- Monitors client infrastructure and solutions
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction
- Investigates first line incidents assigned and identifies the root cause of incidents and problems
- Fulfils approved requests following agreed procedures
- Provides telephonic or chat support to clients when required
- Executes approved maintenance activities including patching and configuration changes
- Follows the required handover procedures for shift changes to ensure service continuity
- Reports and escalates incidents where necessary
- Ensures the efficient and comprehensive resolutions of incidents and requests
- Proactively identifies opportunities for work optimization
- Updates existing knowledge articles or creates new ones
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities
- May also contribute to / support on project work as and when required
- May work on implementing and delivering Disaster Recovery functions and tests

**Knowledge, Skills and Attributes**:

- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
- Additional skills proficiency such as:

- Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
- CCNA or equivalent certification

**Required Experience**:

- Entry-level experience or completion of the relevant intern programme
- Entry-level experience with troubleshooting and providing the support required in network / data centre / systems / storage administration and monitoring Services within a medium to large ICT organisation
- Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (i.e. Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup, etc.)

**Workplace type**:
Remote Working

**About NTT DATA**

**Equal Opportunity Employer

  • Managed Services Engineer |

    hace 5 días

    Santiago de Compostela, España Reconocida Empresa A tiempo completo

    .NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever.By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Networking Managed Services Engineer

    hace 2 meses

    Santiago de Compostela, España Ntt Communications A tiempo completo

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Networking Managed Services Engineer

    hace 3 meses

    Santiago de Compostela, España Ntt Data A tiempo completo

    .Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Networking...

  • Junior Networking Managed Services Engineer

    hace 3 meses

    Santiago de Compostela, España Ntt Data A tiempo completo

    .Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe Networking...

  • System Engineer

    hace 7 meses

    Las Rozas de Madrid, España BME A tiempo completo

    SIX is looking for a motivated and talented System Engineer, who is passionate about technology and helps us to run a highly secure, scalable and automated “Managed File Transfer” Platform. This profile is responsible for the operations, engineering and integration of all business; - corporate services using our platform. We are 'T-shaped' engineers...

  • IT Infrastructure Support Specialist

    hace 3 semanas

    Santiago de Compostela, La Coruña, España Ntt Data A tiempo completo

    About NTT DATAWe are a leading technology services company that pushes the boundaries of what is possible. Our technical excellence and innovative spirit drive us to make a difference in our clients' lives and society.Role OverviewThe Networking Managed Services Engineer (L2) is a developing engineering role within our team, responsible for delivering...

  • Strategic Sales Professional

    hace 3 semanas

    Santiago de Compostela, La Coruña, España ITC WORLDWIDE A tiempo completo

    Job Summary: ITC Worldwide seeks a highly skilled Account Executive to drive sales growth and development. You will work closely with the VP of Sales to provide best-in-class IT solutions and take control of your earning potential.About the Position: This role requires a deep understanding of IT services, including Infrastructure, Cloud technologies, IT...

  • Enterprise Account Executive

    hace 3 semanas

    Santiago de Compostela, La Coruña, España ITC WORLDWIDE A tiempo completo

    Job Description: As an Account Executive at ITC Worldwide, you will play a critical role in driving sales growth and development. You will work closely with the VP of Sales to provide best-in-class IT solutions and take control of your earning potential.About the Role: This role requires a deep understanding of IT services, including Infrastructure, Cloud...

  • Senior Business Development Manager

    hace 3 semanas

    Santiago de Compostela, La Coruña, España ITC WORLDWIDE A tiempo completo

    Role Overview: We are seeking an experienced Account Executive to join our team as a key driver of sales growth and development. As a hunter mentality professional, you will work closely with the VP of Sales to provide best-in-class IT solutions and take control of your earning potential.About the Job: This role requires a deep understanding of IT services,...

  • Product & Design Engineer

    hace 7 meses

    Santiago De Compostela, España Wärtsilä A tiempo completo

    **Product & Design Engineer**: Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our...

  • Electronics Engineer for Vessel Services

    hace 3 semanas

    Campo de Caso, Asturias, España Alphatron Marine A tiempo completo

    **About the Role:**We are seeking a highly skilled Marine Electronics Engineer and Surveyor to join our team at Alphatron Marine. This is an exciting opportunity to work with a range of international customers, providing expert services and support for marine electronics equipment.Key Responsibilities:To provide service activities in Algeciras and southern...

  • European Territory Sales Executive

    hace 3 semanas

    Santiago de Compostela, La Coruña, España ITC WORLDWIDE A tiempo completo

    Job DescriptionAs an Account Executive – IT (MSP) European Territory Assigned, you will be responsible for driving the growth and development of our clientele base. With a proven track record of sales performance, including new business development, you will identify potential clients' pain points and offer solutions based on feedback.You will develop,...

  • Mechanical And Plumbing Supervisor

    hace 3 meses

    Santiago de Compostela, España Virginia Food, Inc. A tiempo completo

    WE'RE LOOKING FORMECHANICAL AND PLUMBING SUPERVISOR (Work base: Compostela, Cebu) Responsibilities: Planning, leading, organizing, directing, and controlling the overall operations and daily activities of the Mechanical and Plumbing Section. Overseeing the testing and commissioning, troubleshooting and/or job-out of Plant Equipment and Machineries. Solving...

  • Mechanical And Plumbing Supervisor

    hace 3 meses

    Santiago de Compostela, España Virginia Food, Inc. A tiempo completo

    WE'RE LOOKING FOR MECHANICAL AND PLUMBING SUPERVISOR (Work base: Compostela, Cebu) Responsibilities: Planning, leading, organizing, directing, and controlling the overall operations and daily activities of the Mechanical and Plumbing Section.Overseeing the testing and commissioning, troubleshooting and/or job-out of Plant Equipment and Machineries.Solving...

  • QA Engineer

    hace 3 días

    L'Hospitalet de Llobregat, España Volkswagen Group Services Barcelona A tiempo completo

    En Volkswagen Group Services estamos buscando un/a QA Engineer con conocimientos de testing frontend para colaborar en un proyecto que consiste en renovar desde cero la interfaz web de una aplicación del ámbito de los pedidos y entregas de coches. Trabajarás con frameworks actuales usando metodologías ágiles y en colaboración con el equipo de UX/UI que...

  • Qa Engineer

    hace 5 días

    Hospitalet de Llobregat, España Volkswagen Group Services Barcelona A tiempo completo

    En Volkswagen Group Services estamos buscando un/a QA Engineer con conocimientos de testing frontend para colaborar en un proyecto que consiste en renovar desde cero la interfaz web de una aplicación del ámbito de los pedidos y entregas de coches.Trabajarás con frameworks actuales usando metodologías ágiles y en colaboración con el equipo de UX/UI que...

  • Senior Space Software Engineer

    hace 1 semana

    Alcalá de Henares, Madrid, España Serco Space Services - Europe Careers A tiempo completo

    At Serco Space Services - Europe Careers, we are committed to advancing space science and technology. We currently seek an experienced Senior Space Software Engineer to join our international team in Madrid.About UsSerco is a leading provider of space services with thousands of skilled resources that have supported over 50 space missions on behalf of more...

  • Enterprise Services Architect

    hace 2 semanas

    Las Palmas de Gran Canaria, Las Palmas, España Sportserve A tiempo completo

    Company OverviewSportserve is part of a leading group of B2C sports betting and B2B sportsbook technology companies, delivering exceptional sports betting experiences and casino products globally. Our family includes Sportion, TechSpirit, Standard Focus, and Sportelligent, powering the world-renowned sports betting company and our flagship brand, Dafabet....

  • Gnss Engineer

    hace 3 meses

    28850 Torrejón de Ardoz, Madrid provincia, España European Satellite Services Provider A tiempo completo

    Created in 2009, **ESSP **is a young and dynamic company, a **pan European service provider**, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide **Communication, Navigation and Surveillance **(CNS) services, among which, the main one is, the **EGNOS service** (the European...

  • Associate Project Engineer

    hace 4 semanas

    Rincón de la Victoria, España Quanta Consultancy Services Ltd A tiempo completo

    Associate Project Engineer - Data Centre Construction - MadridOur client, a developer of multi-customer and hyperscale data centres in Europe and Asia-Pacific, have an exciting opportunity for anAssociate Project Engineerto join their current project in the Netherlands. They have a strong portfolio of constructing world-class critical infrastructure and are...