Experience Team

hace 4 semanas


Madrid, España Trib3 A tiempo completo

Somos TRIB3, y nuestro propósito es unir a personas de todo el mundo a través de experiências de entrenamiento Next Level. Con una red en constante crecimiento de Studios a nível mundial, un equipo dedicado y una comunidad apasionada de socios, TRIB3 va más allá de ser un gimnasio boutique; es una familia. Cada miembro de TRIB3 desempeña un papel vital en nuestra misión de crear un movimiento global de fitness. Únete a nosotros y sé parte de este equipo apasionado por el fitness.

**Resumen del puesto**

Como Experience Team desempeñarás un papel clave en el éxito operativo y la experiência del cliente en nuestro Studio TRIB3. Reportando directamente al Studio Manager, serás responsable de las operaciones diarias, la satisfacción del cliente y el impulso de las ventas. Este papel implica la apertura y cierre del Studio, tareas de mantenimiento básico, reposición y una gestión proactiva del CRM para maximizar las reservas y asistencias diarias.

**Responsabilidades Principales**

**Enfoque en Ventas**:

- Colaborar con el Studio Manager en estrategias de ventas y metas establecidas.
- Identificar oportunidades para aumentar las ventas de productos y servicios del
- estudio.
- Cumplir con los objetivos de ventas establecidos.

**Gestión del CRM**:

- Controlar y actualizar activamente el sistema CRM para maximizar las reservas diarias y asistencias.
- Seguimiento proactivo con los miembros para fomentar la participación continua.

**Atención al Cliente**:

- Brindar un servicio excepcional al cliente y ser el punto de contacto principal para los miembros.
- Resolver consultas, inquietudes y problemas de los clientes de manera efectiva.

**Operaciones Diarias**:

- Abrir y cerrar el estudio según los horarios establecidos.
- Garantizar la limpieza y el orden en todas las áreas del estudio.

**Mantenimiento y Reposición**:

- Realizar tareas de mantenimiento básico y garantizar que el Studio esté en condiciones óptimas cumpliendo los estándares de la marca.
- Gestionar el inventario y reponer los suministros necesarios.

**Requisitos**
- Experiência previa en roles similares, preferiblemente en departamento de ventas.
- Habilidades excepcionales de servicio al cliente y comunicación.
- Capacidad para trabajar de manera independiente y tomar decisiones
- informadas.
- Conocimiento básico de sistemas CRM y habilidades en tecnología aplicada a ventas.
- Excelentes habilidades de comunicación verbal y escrita.
- Fuertes habilidades en paquetes de Microsoft, específicamente MS Office,
- Excel y PowerPoint.
- Se valorará positivamente conocimiento y experiência en el sector fitness. Buen nível de inglés (hablado y escrito). Ofrecemos un entorno de trabajo dinámico, oportunidades de desarrollo profesional, descuentos en productos y servicios de TRIB3, y la posibilidad de formar parte de una marca líder en la industria del fitness.

**Beneficios**
- Ofrecemos un entorno de trabajo dinámico, oportunidades de desarrollo profesional, descuentos en productos y servicios de TRIB3, y la posibilidad de formar parte de una marca líder en la industria del fitness.


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