Group Sales Support, Hilton Direct

hace 3 semanas

Madrid, España Hilton A tiempo completo

The purpose of the position is to support with the management of group opportunities received from a
portfolio of Hilton Worldwide Sales managed accounts, who are looking to work with Hilton Worldwide
properties and destinations.

Working under the direction and guidance of the Manager Hilton Direct, the primary focus of this role is to,
provide administrative and system inputting support, make sure hotel proposals are submitted on time and
form to the Hilton Direct Account Executives, which in turn will increase productivity of existing
relationships both at a customer and hotel level.

**Position Summary**
To provide administrative and system inputting (Salesforce) support in the management of group opportunities
from the managed portfolio of accounts, and liaise with hotel colleagues for initial proposals.

Planning Activities 10%
- Develops awareness of key regions and hotels
- Develops awareness of key agents & clients

Organizing Activities 60%
- Prioritize workload to ensure deadlines are adhered to and exceeded
- Efficiently input group opportunities into Salesforce in line with the agreed best practices and timelines
- Follow all guidelines and best practices as set out by the line manager of Hilton Direct
- Follow all guidelines and best practices as set out by Governance & Support for Salesforce
- Highlight any technical challenges as they arise.
- Highlight and follow-up on lack of response from hotel(s)
- Regular discussions with wider team to assess workload and plan activities accordingly

Controlling Activities 30%
- Enforces policies and procedures to improve overall operations and effectiveness.
- Ensure hotel proposals are received on time, checked / validated
- Support accurate communication of sales promotions and information to relevant people
- Coordinate any required administrative work in terms of reporting of figures and SIP audit and appeals
- Understanding of Conference & Events terminology
- Understanding of Salesforce terminology
- Understanding of process flow of an opportunity

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination

of the following supportive functions, with the percentage of time performing each function to be solely

determined by the line manager based upon the particular requirements of the company.
- Comply with all policies, systems and procedures as laid down by the Manager Hilton Direct
- The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a

reasonable framework
- Additional supportive functions as appropriate
- Participates in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the

line manager
- Updates manuals and other department related documents
- Contributes to the development and performance of the team
- Supports training for new team members - if applicable

**What are we looking for?**

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

- Effective collaborative skills to build positive relationships with internal stakeholders
- Strong administrative and organizational focus to work in a highly structured way
- Willingness to develop and take responsibilities while working within a team but also self-dependent
- Good knowledge of market segments
- Understanding of competition
- Good in interpreting and analyzing data.
- Ability to multi task
- Positive ‘can do’ approach
- Polite & friendly nature
- Ability to work under pressure and remain unflustered
- Ability to use own imitative
- Ability to maintain high level of speed on all requirements
- Understanding of sales process; tools, measurements and systems
- Understanding of business needs of hotels and clients

Required Qualifications:

- Languages:

- Fluent in English and native speaker in a European language ( French, Italian or Spanish)
- Fluent in a second European Language ( Spanish, French or Italian)
- Experience of the hospitality industry experience preferred in Conference & Events, Sales, Marketing,

Revenue.

Preferred Qualifications:

- Knowledge of Salesforce
- Proficiency with Word, PowerPoint and Excel.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

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