Guest Relations Agent Rosewood Villa Magna
hace 2 semanas
**Job Description**:
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- As a Guest Relations Agent, you will be trained and involved in the day-to-day operations of the Guest Relations department, attending to the needs of guests from booking to the end of their stay.JOB DESCRIPTION:
- To ensure guest satisfaction, taking care of them from booking to the end of their stay;
- To personalise services according to guests' needs and wishes, adapting the different proposals and accommodating exceptions as far as possible;
- Providing guests with a luxurious service by showing a refined, intuitive and attractive attitude;
- Ensuring guests' privacy and security by protecting confidential information;
- Proactivity and openness to cooperation with other departments when necessary;
- Showing a respectful, attentive and courteous attitude in dealing with guests, staff and colleagues.
JOB REQUIREMENTS:
- At least 3 years of experience in the Guest Relations department in a luxury hotel.
- English and Spanish C1. Knowledge of other languages would be an asset.
- Degree in Hospitality.
- Extensive computer skills.
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