IT Business Analyst Consumer Payments

hace 6 días

Esplugues de Llobregat, España Nestle Operational Services Worldwide SA A tiempo completo

**Business Analyst - Payment and Fraud**

**We are looking for “Business Analyst - Payment and Fraud" to be part of our IT Marketing, Sales and eBusiness Department.**

**Position Snapshot**
- Location: Barcelona
- Type of Contract: Permanent
- IT Marketing, Sales and eBusiness
- Type of work: Hybrid
- Work Language: Fluent Business English

**The role**

As a Business Analyst you will be part of the team responsible for driving Sales and Revenue for Nestlé’s D2C business by offering best-in-class customer experience in Digital Payments across brands, markets, and channels (eCommerce, IoT, Customer Service, Retail).

The Digital Payments team main objectives are to drive sales by increasing checkout conversion rates, protect revenue by decreasing fraud costs, reduce/optimize merchant costs and offer the preferred payment methods per country to our customers.

Reporting to the Payments Tech Lead, the Payments/Fraud Business Analyst is responsible for bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendation and reports to stakeholders.

The Payments/Fraud Business Analyst translates business strategies, opportunities, threats and needs into IT product requirements, then plays a key role within the product team to specify, test and deploy those IT solutions.

**What you’ll do**
- Review, analyze and evaluate digital payments and fraud solution requirements for Nestlé D2C brands
- Analyze, document and test product development, logic, process flows and specifications
- Deliver a seamless customer experience in each brand/market while reducing Fraud costs
- Analyze and experiment with innovative payment methods and fraud solutions working closely with technology providers
- Ensure continuous improvement of the payments and fraud processes to grow revenue, reduce costs and mitigate risks, reducing payment/fraud declines, facilitating reconciliation, and supporting the sustain organization
- Plan and execute end to end projects, follow the development with IT teams and external companies to answer functional questions and review impacts of technical decisions, ensuring project deliverables and quality
- Communicate and collaborate effectively with stakeholders

**We offer you**
We offer more than just a job. We put people first and inspire you to become the best version of yourself.
- Interesting and challenging opportunity in an international company - a branch of worldwide and well recognized FMCG concern
- Working in a dynamic team of professionals and leaders in an atmosphere full of respect, professionalism.
- Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.
- Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
- Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill
- Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

**Minimum qualifications**:

- Bachelor's degree in computer science, information systems or related field, or equivalent work experience.
- 2-3 years of experience of business analyst in eCommerce Payments/Fraud (with a multi-country context)
- Project management experience
- Experience in eCommerce payments and fraud management, local payment methods implementation
- Experience working in the payments/cash management/treasury/cross border payments industry
- Strong research, analytical and problem-solving skills, with proven ability to consider issues from different perspectives and draw commercially sound recommendations
- Experience working in an Agile environment
- Experience with effective communication at different levels in the organization and in English
- Experience having worked in a global environment and with virtual teams
- Distinctive skills in planning & prioritizing

**About the IT Hub**
At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

**About Nestlé**

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.
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