Technical Service Expert
hace 4 semanas
Perfiles Desarrollo (IT)
Long-term contract
Barcelona, Spain
Full-time
Competitive salary
- Incorporación inmediata
**¿Dónde trabajarás?**:
- Our cliente is a visionary company in the Martech born from the merger of two companies, and ready to transform customer marketing in depth with a unique SaaS platform:
- Over 250 employees, and offices in Europe and MENA.
- A customer portfolio of over 500 brands, from midmarket companies to large corporations in 4key industries (retail e-commerce, telco, banking insurance).
**¿Qué harás?**:
- As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment. You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company
- Responsabilities and main activities.- Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations
- Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers
- Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds.
**¿A quién buscamos?**:
- Master's degree in Engineering or related technical field
- 3+ year in Technical Service department
- Interpersonal oral and written communication skills, both in French and English
**¿Qué ofrecemos?**:
- Permanent Contract
- Hybrid role based in Barcelona
- Healthcare, restaurant ticket
- 37 days of holidays
**¿Necesitas + info?**:
Magalí López- +34 915 90 04 31 ext. 215
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