Technical Service Expert
hace 2 meses
Technical Service Expert (W/M)Company description: Splio is a scale-up in the marketing and digital technology market, headquartered in Paris. The company has over 250 employees and 4 offices across Europe and MEA.
Splio publishes a SaaS marketing platform that integrates CDP and Marketing Automation, as well as all essential CRM features (loyalty, Mobile Wallets), into a single platform powered by AI.
The platform enables CRM teams in retail, e-commerce, FMCG, and Telecoms to communicate and engage with their customers in a personalized manner across all channels (email, SMS, Push Wallet...).
More than 500 retail, e-commerce, FMCG, and Telecom companies across Europe and the MEA use Splio on a daily basis, including Nature et Découvertes, Longchamp, Bazarchic, APC, The Kooples, Fnac-Darty, Micromania, Faguo, Cyrillus, Orange, and Samsung.
The mission. As a Technical Service Expert, your main mission will be to monitor data pipelines of 100+ clients to ensure the data quality provided to our predictive platform, as well investigating client facing issues in a fast paced environment.
You will also act as a point of escalation for technical troubleshooting in our Software suits (CDP, Marketing automation, Loyalty, Mobile Wallet) in the standard SLA of the company
Responsabilities & main activities. Monitor alerts from our data pipelines on a daily basis and run level 1 and 2 investigations Communicate with customers to discuss issues and provide a corrective plan or escalate with data engineers Investigate customer facing issues in real time, from exchanging with the customer to providing technical solutions and workarounds. Skills required. Background Master's degree in Engineering or related technical field 3+ year in Technical Service department Interpersonal oral and written communication skills, both in French and English Skills Proficient with SQL, Python scripting and REST API usage An understanding of any ETL type system. Experience operating one is a plus. A high degree of autonomy To stand out from the crowd A preferred candidate would have some knowledge of Google Cloud Platform, Airflow, DBT. Fluent in Spanish or/and Italian is a plus Perks & Benefits : 37 days-off (25 paid leaves + 12 Splio days) ? 80% Remote work possible Edenred card that you can use for lunch (8€ per days) More information: Contract type: Full-time. Place: Barcelona (SPAIN)
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