Spanish Customer Service Agent
hace 2 semanas
**Descripción de la empresa**
YoBrands (part of The Rank Group PLC), is the digital arm of Rank International, and expanding on and offline gambling company focused on online bingo, casino, and sports betting.
With 4 leading brands: Yobingo, YoCasino, YoSports and Enracha our goal is to provide entertainment to our customers with our websites and apps, so they can access our products from their mobile phones, tablets, and computers.
Our company offers our own bingo and slots software and more than 2000 games from the best game providers. With teams in Spain and Malta, we always strive to bring joy and security to our customers. We are always looking to create innovative experiences and encourage our colleagues to grow within the company.
**Descripción del empleo** THIS IS NOT A REMOTE WORKING ROLE, YOU WILL BE REQUIRED TO LIVE IN CEUTA AND MUST HAVE THE RIGHT TO WORK WITHOUT VISA SPONSORSHIP**
Come join our amazing Customer Service team in Ceuta We are seeking a dedicated individual who excels in communicating and responding to multi-channel contacts, ensuring the highest level of satisfaction.
- Ensure accurate records of all work undertaken through effective use of internal systems, adhering to procedure and quality standards
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
- Contributing to a continual enhancement of customer service, by providing ideas and suggestions on how to improve procedures and develop the department
- Demonstrate a high level of competency with regards to the Contact Centre systems, company policies and procedures
- Respond to any technical, account related and promotional questions
- Complete accurate records of interactions and accounts, maintaining a detailed customer data base
- Identify areas and provide feedback where improvements could be made to enhance the customer experience.
**Requisitos**
- ** Native Spanish speaker** and good communication in English
- Excellent communication and conversational skills with an enthusiastic and friendly approach
- Ability to create trust and excellent persuasive and influencing skills
- Experience of working in a customer environment - Previous customer service or sales experience is an asset
- Previous experience using Salesforce desirable but not essential
- Excellent IT skills and ability / capability to use multiple customer contact systems and good proficiency with Microsoft office
- Fast learner and comfortable using new systems and technology
**Información adicional**
We’ll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.
Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.
We aim to do this by facilitating fair and equal access to our services. If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.
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