Technical Project Manager

hace 3 semanas

Madrid, España Afiniti A tiempo completo

**HOW ARE WE**

Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing uses artificial intelligence to identify subtle and valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value for our clients.

**PURPOSE**

As a Technical Project Manager, you will be responsible for end to end deployment/delivery at client sites. You will work as a focal point of reference for the client at all stages of Afiniti Deployment, ensure timely and smooth resolution of all deployment related issues by coordinating with internal stake holders at all levels. You will lead the assigned team from different functions to work closely together towards successful Afiniti deployment.

**KEY RESPONSIBILITIES**
- Administer and organize project activities aiming at the flawless deployment of the projects
- Establish and maintain relationship as contact person between clients, Vendors and Afiniti teams (on and off shore)
- Support the client through internal processes in order to execute timely deployments
- Identify project requirements, scope and objectives, ensuring that the clients’ needs are met as projects evolve
- Ensure resource availability and allocation for the project
- Prepare and maintain project schedules and budgets, ensuring they are delivered on time and within budget
- Tracking and maintain project progress via various tools (JIRA, Excel, project plans, etc.)
- Create and maintain comprehensive project documentation and system information
- Identify, resolve and escalate appropriately any deployment issues with the right authorities
- Communicate statuses and challenges to account management teams and to other senior managers for assigned projects
- Act as the point of contact and communicate project status adequately to all stakeholders
- Submit weekly status reports to management summarizing projects' progress and completion
- Advanced skill of use on MS Office Tools
- Exceptional written and oral communication skills

***
- Minimum of 7 years of experience in a Corporate / consulting environment
- Minimum 5 years experience as a Project Manager
- Fluent in English & Spanish
- PMP or Prince2 certifications
- Experience in undertaking Project Management roles for ICT projects with particular emphasis on contact centers
- Minimum 5 years experience working with contact center related technologies including ACD, IVR, CTI and dialer
- Experience with MS Project & JIRA task project and task management programs
- Experience and knowledge of relational database management systems and the ability to use SQL
- Any experience of managing & delivering Artificial Intelligence or Big Data Analytics projects would be beneficial

**EDUCATION & QUALIFICATIONS**
- Master’s or Bachelor’s Degree in Computer Science, Technology or Management Information Systems related discipline

**SALARY & PACKAGE**

As well as a competitive base salary dependent on the number of years of experience, we also offer generous stock options, an annual discretionary bonus plus Corporate benefits.

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