Technical Project Manager
hace 2 semanas
Technical Project Manager (ACS-CSS)-2300044Y
**Applicants are required to read, write, and speak the following languages***: English, Spanish
**Preferred Qualifications**
Experienced and high performing technical project manager with waterfall and agile project management knowledge of IT projects which include the setting up of remote monitoring and management services of complex IT environments on-premises and in the Cloud. Should hold a recent accredited project management qualification (e.g. PRINCE2, Agile PM, PMP, CAPM, etc) Overall owner of the customer's service setup post-sale through the implementation phase and then handover to operations. Ability to work closely with new customers and the Implementation team to successfully deliver a controlled project meeting all contractual obligations within scope and budget.
A primary point of contact for customers during service implementation, you are responsible for project managing the service setup and implementation of remotely delivered monitoring and management services while meeting high customer and internal expectations for projects not expected to run longer than 4 weeks.
As a Technical Project Manager, you will interface with the customer's IT staff on a regular basis. You will be responsible for the implementation of moderately complex technical services You should be highly experienced in some Oracle products and project management methodologies. You will be expected to work with only general guidance from management while advising management on progress/status.
**Detailed Description and Job Requirements**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
**Job**: Support
**Travel**: Yes, 25 % of the Time
**Location**: ES-ES,Spain-Madrid
**Job Type**: Regular Employee Hire
**Organization**: Oracle
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