Business Account Manager for Ps Services Supply

hace 5 meses


Barcelona, España Hewlett Packard A tiempo completo

**Job scope/summary**:
HP’s goal is to transform our operating engine through new business and system enablement to improve our customer, partner, and user experience as well as our operational efficiency. In EMEA Services Supply Chain, we are determined to become a strategic enabler for HP to accomplish this ambitious objective.

This position is part of Service Supply Chain Operations EMEA team and a strategic position to enable HP’s transformational goal within the Supply Chain Organization. Our mission is to have “happy customers for life” and keep them loyal to HP enabling profitable revenue growth for both product and services.

Business scope spans across consumer and commercial segments; transactional and contractual businesses for the EMEA markets. We keep customers loyal to HP by:

- Providing the required spare part on-time in the right place for end-customers, on-site engineers, and channel partners.
- ** Repairing** customer’s unit in one of our repair facilities with agreed time and highest quality.

**Position Summary**

We are looking for a talented Business Account Manager who will be the ultimate responsible for strategic global partner/supplier business performance and strategic relationship for the EMEA Operations.

**Job specifics/responsibilities**:

- Overall Partner Performance: Cost, Operations, Customer Experience and Quality.
- Build develop and growth relationship with the partner / supplier.
- Participate/Lead contracts negotiation, including service level agreement and cost.
- Partner Cost Management, negotiation and development of a competitive cost structure.
- Development and Implementation of risk mitigations plan to ensure HP Business continuity
- Lead/Drive/Contribute to business transformations.
- Partner Business Reviews.

**Education (degree) and professional experience required**:

- Engineering or Business-Related Advanced University Degree.
- Master's / MBA will be a plus.
- Typically, 6 to 10 years of experience
- Strategic Supplier / Partner Management Experience.
- Strong Project/Program Management Experience
- Global / Multicultural Experience will be a plus.
- Proficient in driving complex operations under a X-cultural and multi-layered organization

**Working relationships**:
**Internal**:

- EMEA Service Supply Chain
- Global Procurement team
- Global Services team

**External**:

- Outsourced Service and Support Partner

**Personal skills and qualities**:

- Team leadership and influencing skills. Be a Self-starter.
- Excellent verbal, written communication, and presentation skills (Director / VP Level).
- Negotiation and conflict management.
- Financial and business acumen
- Passionate about new challenges. Be Game Changer.
- Ability to work, manage and influence stakeholders to achieve business results.
- Proven ability to establish and maintain good relationships with external customers on peer level and one level above.

Sales and services entity

About HP

You're out to reimagine and reinvent what's possible—in your career as well as the world around you.

So
are we. We love taking on tough challenges, disrupting the status quo,
and creating what's next. We're in search of talented people who are
inspired by big challenges, driven to learn and grow, and dedicated to
making a meaningful difference.

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.

From the boardroom to factory floor, we create a culture where everyone is
respected and where people can be themselves, while being a part of
something bigger than themselves. We celebrate the notion that you can
belong at HP and bring your authentic self to work each and every day.
When you do that, you're more innovative and that helps grow our bottom
line. Come to HP and thrive


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