Consumer Insights

hace 4 meses

Palma de Mallorca, España TUI A tiempo completo

Joining the TUI Musement Product Department - and in particular the Customer Experience Domain - as Consumer Insights & VoC Manager you will join a team and lead colleagues who have customer and consumer centricity as its main objective. You’ll work with leading Consumer Insights and VoC technology and partners and influence the development of different product lines and services. We have the ambition to support TUI Musement through bringing the voice of the customer, the consumer as well as profound knowledge about consumer and market trends into our business - a continuous business development, process optimisation and more personalised digital service delivery.

**ABOUT THE JOB**
- As Consumer Insights & VoC Manager you will be accountable for capturing and analysing the voice of customers and consumers in a modern and digital way. You’ll continuously monitor consumer and travel trends and communicate them within TUI Musement. Through that, you’ll contribute to the development of a consumer and travel trend-oriented strategy framework.
- You will manage a team of data, consumer, and customer experts which in turn will help expand TUI Musement customer understanding and customer-centric decision-making.
- As Consumer Insights & VoC Manager you need to be able to transform business questions, needs and hypotheses into a research design to be able to empower the TUI Musement to close current gaps and to develop products and services that will best fulfil consumer needs.
- You’ll monitor the voice of our guests through Qualtrics, our Customer Experience Measurement partner. You’ll create and manage surveys and dashboards - to understand the pain points and pleasure peaks throughout the customer journey and support TUI Musement in focusing on our guests’ needs.
- You’ll support the success of TUI Musement through managing different research projects, focusing on TUI customers and travellers in general, consumer needs and interests, trends in the area of (digital) service as well as in the travel industry. You’ll be choosing the most suitable method to deliver high-quality and insightful results to help drive our business and customer centricity within it.
- You’ll be responsible for managing the TUI Musement Insights lab - an insights library available for everyone in TUI Musement. You’ll constantly interact with stakeholders, share interesting desk research and own research results.

**ABOUT YOU**
- A culturally intelligent, exceptional leader and team player with international capability. Self-responsibility and a high level of engagement is also needed.
- Strong experience in customer and competitor analysis, market and customer/consumer research, strategic insights or business analytics.
- Focus on high quality delivery with the will to challenge oneself.
- Analytic and critical thinking skills and a commitment to improving quality and customer experience.
- A talented professional who wants to learn, grow and drive their career whilst spreading smiles across the globe.
- Good knowledge of Excel (Pivot tables, vLookup, Filtering), as well as Business intelligence tools, is highly valuable.
- Good knowledge of statistics and mathematical modelling is highly valued.
- Excellent communication and presentation skills, both verbal and written, in English.

**ABOUT OUR OFFER**
- Competitive salary and benefits as standard
- Career progression opportunities in more than 50 countries worldwide
- Develop yourself as part of a friendly, richly diverse and virtual international team
- Exceptional approach to your learning - access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

**#TUIJobs #TUIMusement

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