Service Catalogue Manager

hace 7 meses


Madrid, España Axpo Group A tiempo completo

**Workload: 100%**

Axpo Services EMEA is seeking a dynamic and experienced Service Catalogue Manager to oversee our IT service catalogue life-cycle. In this role, you'll be the go-to person for managing, maintaining, and improving our IT service catalogue, ensuring a seamless and efficient IT service delivery. If you have a passion for IT service management and a knack for optimizing processes, join us to contribute to our digital transformation journey

**What you will do**:

- Define, design, and maintain the service catalogue, including the customer-facing catalog.
- Understand and manage stakeholder relationships effectively.
- Continually improve the service catalogue structure, automation, and views.
- Cooperate effectively with other teams and roles within the organization.
- Drive continual process improvement initiatives.
- Ensure the maintenance of various service catalogues, ensuring they are customer-oriented.
- Provide reliable service and product cost information for project planning.
- Regularly publish and communicate new catalogue items.
- Propose and implement catalogue optimization initiatives.

**What you bring & who you are**:

- ITIL Managing Professional or Strategic Leader certification (minimum ITIL 4 Foundation).
- Minimum of 2 years of profound experience in IT Service Catalogue Management.
- Experience with ServiceNow is a plus.
- Expertise in IT service management practices based on ITIL 4.
- Proven ability to contribute to process design and implementation in complex environments.
- Effective communication skills tailored to various stakeholders.
- Proficiency in English; German is a plus.

**About the Team**:
Joining the IT Transformation & Customer Success team, you will collaborate with service management, procurement, finance, and others to ensure efficient IT operational processes. Our team is dedicated to automation, digitalization, and continuous improvement, providing a perfect environment for professional growth and contributing significantly to Axpo’s IT Service Catalogue Management capabilities.



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