IT Service Catalogue Manager Bnp Paribas

hace 4 meses

Madrid, España BNP Paribas A tiempo completo

**GROUP BNP PARIBAS**

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.

**SPAIN IT PRODUCTION**:
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. IT Production organisation includes Infrastructure services, Digital Working, Telecom& Datacentres, Production Security and Application Production domains and associated transversal services (CTO Office, Control Tower, PMO and IT Continuity). In Spain, IT Production relies on a Platform with over 400 experts that provide full-stack support services ensuring a secure, stable, standardized, and efficient production.

**ABOUT THE JOB**:
MISSION

**IT Service Management** provides a framework to structure IT related activities and the interactions of IT technical personnel with customers and clients. Managed services include IT Infrastructure and Global Markets Applications used by Group businesses.

The Service Catalogue Manager has experience in IT operations, process analysis, Business Service Management, service discovery with a background in ServiceNow. They should demonstrate a deep knowledge of IT Operations processes/frameworks and equivalent process improvement methodologies.

A Service Catalogue Manager with a good understanding of defining and documenting a Business Service with all relevant parties as well as interacting with Service Owners to agree on the contents of their respective Service Catalogue. Should have the ability to implement it within ServiceNow.

RESPONSIBILITIES
- Responsible for the maintenance of the IT Service Catalogue in conjunction with internal service and technology owners- Carries out the Product Manager responsibilities for the Service Catalogue Management process- Strategic design of the Enterprise IT Catalogue and drive toward a single system of engagement.- Coordinating and facilitating discussions and working sessions between Service Catalogue Management and other processes, especially asset, configuration management and request fulfilment- Ensures up to date service information is available for users, that items are retired, made live and amended as required.- Completes regular reviews of the Catalogue with internal stakeholders to ensure relevance to business needs and requirements.- Works with internal customers to ensure consistency and accuracy of the IT Service Catalogue- Works with reporting team to assure that the service catalogue and CMDB meet requirements of the various production teams interacting with IT development, Operations, IT Quality teams and product owner groups to obtain and exchange information- Proactively escalate problems and issues and drive to resolution**REQUIREMENTS**:

- Studies- Bachelor in Computer Science or equivalent- ITIL Foundation certificate will be desirable- ServiceNow Certified System Administrator or equivalent- Experience- 3 years of experience on ServiceNow Catalog Management, able to set and update Categories and Catalog Items & good knowledge of ServiceNow CMDB modules and tables- 3 - 5 years of experience configuring and Administering ServiceNow- Languages- High English spoken and written fluent (B2/C)- French spoken and written will be valued**SKILLS**:

- Technical**Essential**:

- Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production- Experience in transformation and migration projects within ServiceNow or any other Service Management Application**Desirable**:

- ServiceNow System Administrator Certification- ITIL V4 Foundation Certification- Transversal & Behavioral- Eager to learn- Analytical mind-set- Ability to work well under pressure, work autonomous and in team environment- Good interpersonal and communication skills.- Strong problem solving, decision-making, and analytical abilities.- Flexibility to work with a variety of personalities and styles**BENEFITS**:

- Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries.- Diversity and Inclusion Committee that ensures an inclusive work environment. In recent years, several employee communities have been created to organize diversity and inclusion awareness actions (PRIDE, We Generations and MixCity).- Corporate volunteering program (1 Million Hours 2 Help) in which employees can dedicate time out of their working hours to volunteer activities.- Flexible compensation plan.- Hybrid telecommuting model (50%).- 31 vacation days.**DIVERSITY AND INCLUSION COMMITMENT**:

  • IT Service Delivery Manager Bnp Paribas

    hace 4 meses

    Madrid, España BNP Paribas A tiempo completo

    **GROUP BNP PARIBAS** BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. **SPAIN IT PRODUCTION**: Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is...

  • IT Audit Manager Bnp Paribas

    hace 3 días

    Madrid, España BNP Paribas A tiempo completo

    **TEAM LEADER IT ASSIGNMENT - Audit Function** **MISSION** The Inspection Générale (IG) is the internal audit function of the group. It carries out audits on all the activities of the Group in France and worldwide, relying either on generalists or specialists auditors, either through central or local teams. The Iberian Peninsula IG Hub is a team of...

  • IT Audit Manager Bnp Paribas

    hace 3 días

    Madrid, España BNP Paribas A tiempo completo

    **TEAM LEADER IT ASSIGNMENT - Audit Function** **MISSION** The Inspection Générale (IG) is the internal audit function of the group. It carries out audits on all the activities of the Group in France and worldwide, relying either on generalists or specialists auditors, either through central or local teams. The Iberian Peninsula IG Hub is a team of...

  • Beca IT y Ciberseguridad Bnp Paribas Personal Finance

    hace 3 semanas

    Madrid, España BNP PARIBAS PERSONAL FINANCE A tiempo completo

    Grupo BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. En España, contamos con cerca de 5.000 profesionales y somos el banco internacional con mayor presencia en nuestro país. El Grupo tiene posiciones de liderazgo en...

  • Beca Riesgos IT y Ciberseguridad Bnp Paribas

    hace 7 meses

    Madrid, España BNP Paribas A tiempo completo

    Grupo BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. En España, contamos con cerca de 5.000 profesionales y somos el banco internacional con mayor presencia en nuestro país. El Grupo tiene posiciones de liderazgo en diversos...

  • It Project Manager

    hace 2 meses

    Madrid, España Bnp Paribas Personal Finance A tiempo completo

    Who are we?We are South Europe Technologies (SE.T); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods...

  • Beca Prevención Fraude

    hace 7 meses

    Madrid, España BNP Paribas A tiempo completo

    BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. El Grupo mantiene posiciones clave en sus tres grandes áreas de actividad: Domestic Markets e International Financial Services (cuya red de banca minorista y servicios...

  • IT Sourcing Officer Bnp Paribas

    hace 7 meses

    Madrid, España BNP Paribas A tiempo completo

    BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is...

  • Beca Riesgos IT y Ciberseguridad Bnp Paribas

    hace 7 meses

    Madrid, España BNP Paribas A tiempo completo

    Grupo BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. En España, contamos con cerca de 5.000 profesionales y somos el banco internacional con mayor presencia en nuestro país. El Grupo tiene posiciones de liderazgo en diversos...

  • Beca Riesgos IT y Ciberseguridad Bnp Paribas

    hace 7 meses

    Madrid, España BNP Paribas A tiempo completo

    Grupo BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. En España, contamos con cerca de 5.000 profesionales y somos el banco internacional con mayor presencia en nuestro país. El Grupo tiene posiciones de liderazgo en diversos...

  • IT Security Engineer Bnp Paribas Cib

    hace 2 días

    Madrid, España BNP Paribas A tiempo completo

    **IT Security Engineer BNP Paribas CIB** **WHO WE ARE?** BNP Paribas is one of the euro zone’s leading banks, with nearly 200 000 employees in 74 countries with key positions in its three main activities: Retail Banking, Investment & Protection Services, International Financial Services and Corporate & Institutional Banking. **OBJECTIVES** IT Security...

  • Beca IT y Ciberseguridad Bnp Paribas Personal Finance

    hace 3 semanas

    Madrid, España BNP Paribas A tiempo completo

    Grupo BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. En España, contamos con cerca de 5.000 profesionales y somos el banco internacional con mayor presencia en nuestro país. El Grupo tiene posiciones de liderazgo en...

  • Beca Riesgos It Y Ciberseguridad Bnp Paribas

    hace 6 meses

    Madrid, España Bnp Paribas A tiempo completo

    Grupo BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa.En España, contamos con cerca de 5.000 profesionales y somos el banco internacional con mayor presencia en nuestro país. El Grupo tiene posiciones de liderazgo en diversos...

  • Beca Prevención Fraude

    hace 6 meses

    Madrid, España Bnp Paribas A tiempo completo

    BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. El Grupo mantiene posiciones clave en sus tres grandes áreas de actividad: Domestic Markets e International Financial Services (cuya red de banca minorista y servicios...

  • Bnp Paribas Pf

    hace 7 meses

    Madrid, España BNP Paribas A tiempo completo

    BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa. El Grupo mantiene posiciones clave en sus tres grandes áreas de actividad: Domestic Markets e International Financial Services (cuya red de banca minorista y servicios...

  • HR Generalist Intern Bnp Paribas Cardif

    hace 1 semana

    Madrid, España BNP Paribas Cardif A tiempo completo

    **GRUPO BNP PARIBAS** El Grupo BNP Paribas es el principal banco de la Unión Europea y uno de los más importantes a nível internacional. Contamos con cerca de 185.000 empleados en 65 países. En España somos más de 5.100 empleados en 13 líneas de negocio. **CARDIF** BNP Paribas Cardif es una aseguradora global con presencia en más de 30 países, 50...

  • IT Risk

    hace 7 meses

    Madrid, España BNP Paribas A tiempo completo

    BNP Paribas is an international bank with leading positions in the European market. It is present in 74 countries and employs more than 192,000 people, 146,000 of whom are in Europe. The Group holds key positions in its three main areas of activity: Domestic Markets and International Financial Services (whose retail banking and financial services network is...

  • PMO Trainee Bnp Paribas

    hace 2 meses

    Madrid, España BNP Paribas A tiempo completo

    **GROUP BNP PARIBAS** BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines. **FRESH**: FRESH is a unique organization within the BNP PARIBAS IT Group. FRESH is responsible for the...

  • Beca Riesgos It Y Ciberseguridad Bnp Paribas

    hace 6 meses

    Madrid, España Bnp Paribas A tiempo completo

    Grupo BNP Paribas es un banco líder en Europa de dimensión internacional. Está presente en 74 países con más de 192.000 profesionales, de los cuales 146.000 se encuentran en Europa.En España, contamos con cerca de 5.000 profesionales y somos el banco internacional con mayor presencia en nuestro país. El Grupo tiene posiciones de liderazgo en diversos...

  • IT Risks

    hace 4 días

    Madrid, España BNP Paribas A tiempo completo

    **About the job** South Europe Technologies is one of BNP Paribas Personal Finance shared services centers delivering the best IT Solutions to BNP Paribas Personal Finance entities around the world: - Applications Management (Architecture, Project management, Development, and Quality Assurance) - IT Risks & Cybersecurity services - Platforms management -...